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Chat Breezes description
Chat Breezes is a social commerce platform designed to help businesses manage interactions across various social media channels. It offers a unified inbox to monitor and respond to messages, comments, and mentions. Features include automated responses, CRM integration to view customer history, and the ability to share product links directly within conversations. Chat Breezes focuses on converting social media engagement into sales, particularly beneficial for e-commerce businesses and SMBs seeking streamlined customer communication.
Who is Chat Breezes best for
Chat Breezes is a social commerce platform that streamlines customer interactions across various social media channels. A unified inbox, automated responses, and CRM integrations empower businesses to convert social engagement into sales. Users praise its real-time messaging and effective inbox management. A 14-day free trial is available.
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Best for small to medium-sized businesses.
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Ideal for e-commerce businesses seeking streamlined social media communication and sales.
Chat Breezes features
| Supported Chat Breezes offers statistical reports and actionable analytics for data-driven decisions. |
| Supported Chat Breezes integrates with popular CRM systems like Salesforce and HubSpot. |
| Supported Chat Breezes offers a unified inbox accessible by multiple users, enabling some collaboration. |
| Supported It supports various platforms like Facebook, Instagram, and WhatsApp, accessible via web browsers. |
| Supported Chat Breezes supports creating and saving canned responses, but sending requires manual action. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Chat Breezes reviews
We've summarised 36 Chat Breezes reviews (Chat Breezes TrustPilot reviews and Chat Breezes G2 reviews) and summarised the main points below.
- Real-time message delivery and seamless interactions are highly praised.
- Unified inbox effectively manages messages across multiple platforms.
- Integration with other tools streamlines workflows and enhances productivity.
- CRM integration with order history provides valuable customer insights.
- Cost-effective solution for managing social commerce interactions.
- Limited mobile app functionality is a drawback for managing communications on the go.
- Initial learning curve can be challenging for some users to grasp all features effectively.
- Some users desire additional features for an even better experience.
- Connecting only one Shopify store at a time is a limitation for users with multiple stores.
- A more straightforward onboarding process would be beneficial for new users.
Chat Breezes pricing
The commentary is based on 4 reviews from Chat Breezes G2 reviews.
Chat Breezes is praised for its cost-effectiveness and affordable pricing. Users find it a valuable tool for streamlining communication and boosting sales without breaking the bank. They highlight its analytical tools and efficient management features as key benefits.
Users sentiment
See the Chat Breezes pricing page.
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Chat Breezes has a free trial.
Starter
Includes Unlimited Social Media Profiles, Unlimited Contacts, 5 Users, and 5 Automation Rules. Key Features: Omnichannel Shared Inbox, Automations, Performance Reports, AI Writing Assist, All-in-One Chat Widget.
Premium
Includes Unlimited Social Media Profiles, Unlimited Contacts, 5 Users, 10 Automation Rules, and 2,000 WhatsApp Broadcast Messages. Everything in Stater, Plus WhatsApp Broadcast, Make Integrations, Contact Import.
Advanced
Includes Unlimited Social Media Profiles, Unlimited Contacts, 15 Users, 50 Automation Rules, and 10,000 WhatsApp Broadcast Messages. Everything in Premium, Plus Multiple Workspaces, Multiple Shopify Stores, Onboarding Support.
Chat Breezes alternatives
FrontBetter for larger businesses needing robust customer service solutions. Caters to a wider range of industries. Has more momentum.Read more
Zenvia ConversionBetter for managing sales interactions and team performance tracking. Caters to a broader range of industries. Offers a mobile app and live chat. Pricing generally perceived as less favorable.Read more
ConfluenceBetter for project documentation and team collaboration. More suitable for enterprise knowledge management. A Confluence alternative for social commerce customer communication.Read more
ChameleonBetter for SaaS companies focused on user onboarding and in-app guidance. More suitable for larger businesses.Read more
SpurBetter for larger enterprises. Has broader retail applicability. Integrates with payment gateways and offers drip campaigns. Website traffic is growing while employee count is shrinking.Read more
Salesforce Service CloudBetter for larger businesses needing comprehensive customer service solutions. A Salesforce Service Cloud alternative for those seeking social media-focused selling.Read more
Chat Breezes FAQ
What is Chat Breezes and what does Chat Breezes do?
Chat Breezes is a social commerce platform that streamlines customer interactions across various social media channels. It offers a unified inbox, automated responses, and CRM integrations, effectively converting social engagement into sales. It's ideal for e-commerce businesses and SMBs seeking efficient and cost-effective social communication management.
How does Chat Breezes integrate with other tools?
Chat Breezes integrates with popular CRM systems like Salesforce and HubSpot, streamlining workflows and providing valuable customer insights. It also supports various social media platforms such as Facebook, Instagram, and WhatsApp, all accessible through a unified inbox.
What the main competitors of Chat Breezes?
Top alternatives to Chat Breezes include Front, Zenvia Conversion, and Salesforce Service Cloud. These platforms offer similar features like unified inboxes, CRM integrations, and automation tools, catering to businesses seeking streamlined customer communication and enhanced sales conversions.
Is Chat Breezes legit?
Yes, Chat Breezes is a legitimate social commerce platform. It receives positive ratings on G2 and TrustPilot, and users appreciate its unified inbox and CRM integrations. The platform excels at streamlining customer interactions and converting social media engagement into sales, making it safe for businesses seeking improved communication management.
How much does Chat Breezes cost?
Chat Breezes pricing starts at $39/month for the Starter plan, $69/month for the Premium plan, and $199/month for the Advanced plan. A 14-day free trial is available. Add-ons like WhatsApp Web and Shopify Store integration are also available, but pricing is not specified.
Is Chat Breezes customer service good?
Customers consistently praise Chat Breeze's customer service as responsive and knowledgeable, promptly addressing queries and concerns. Users appreciate the support team's helpfulness and expertise. This positive feedback suggests Chat Breeze prioritizes customer satisfaction through efficient and effective support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.