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Spur description
Spur is a customer communication platform that helps businesses manage interactions across multiple channels like WhatsApp, Instagram, and Facebook. Its features include automated messages, a shared inbox for all channels, and tools for tracking sales and customer engagement. Spur aims to help businesses improve efficiency, save time, and personalize customer communication through automation and data insights. It integrates with e-commerce platforms like Shopify and caters to businesses that heavily utilize messaging for sales and customer service.
Who is Spur best for
Spur is a customer communication platform designed for small to medium-sized e-commerce businesses. It centralizes interactions from WhatsApp, Instagram, and Facebook into a shared inbox. Spur offers automated messaging, sales tracking, and customer engagement tools, helping businesses streamline communication and personalize customer experiences.
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Best for small to medium-sized businesses.
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Ideal for e-commerce businesses relying on messaging for sales and customer service.
Spur features
| Supported Spur offers a shared inbox designed for team collaboration and efficient customer interaction management. |
| Supported Spur offers no-code workflow automation with a visual workflow builder. |
| Supported Spur integrates with popular e-commerce platforms like Shopify and WooCommerce and offers custom integrations via API. |
| Supported Spur supports building targeted customer segments using data from Spur Tables for precise marketing. |
| Supported Spur supports tracking key performance indicators across various communication channels. |
Spur pricing
The commentary is based on 4 reviews from Spur G2 reviews.
Spur offers customized plans, catering even to small businesses with limited budgets. While some users find it slightly expensive compared to competitors, others highlight its affordability, especially considering the value provided through revenue generation and automation. The flexible pricing model accommodates varying contact list sizes.
See the Spur pricing page.
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Spur has a free trial.
Creator Plan
The Creator Plan includes 4 agents, 25 automation flows, and support for 50 segments.
Pro Plan
The Pro Plan includes 4 agents, 50 automation flows, and support for 50 segments.
Enterprise Plan
The Enterprise Plan includes unlimited agents, automation flows, and segments.
Spur alternatives
Vonage Business CommunicationsBetter for call management and video conferencing. Popular and reliable for voice communication, suitable for small to medium businesses needing phone system features. Not focused on messaging automation for sales and marketing like Spur.Read more
TwilioBetter for developers seeking extensive API and SDK options. A broader industry fit as a general communication platform and has wider documented use cases. More established, with greater brand recognition and online presence as a Twilio alternative/competitor.Read more
InfobipBetter suited for larger enterprises with more complex communication needs. A broader range of communication channels and deeper integration options make it a strong Spur alternative. Has more momentum currently.Read more
SleekFlowOffers live chat and integrates with CRMs. It has positive user reviews praising customer support and WhatsApp integration, but some users find it expensive and slow. SleekFlow is a Spur alternative and competitor.Read more
FrontBetter for email-centric customer service and team collaboration. Popular and growing faster than Spur, with positive user reviews about features like internal comments and email tagging. A Spur competitor and alternative for broader industry use.Read more
ConfluenceBetter for internal knowledge sharing and team collaboration. A Confluence alternative for customer communication management.Read more
Spur FAQ
What is Spur and what does Spur do?
Spur is a customer communication platform designed to streamline interactions across various channels like WhatsApp, Instagram, and Facebook. It offers automated messaging, a shared inbox, and tools to track sales and customer engagement, helping businesses enhance efficiency and personalize communication. Spur integrates with e-commerce platforms like Shopify.
How does Spur integrate with other tools?
Spur integrates with e-commerce platforms like Shopify and WooCommerce. It also integrates with popular messaging apps like WhatsApp, Instagram, and Facebook for sales and customer service. Custom integrations are also available via API.
What the main competitors of Spur?
Alternatives to Spur include SleekFlow, respond.io, and Front. These platforms offer similar features such as shared inboxes, automated messaging, and integrations with popular messaging apps. They cater to businesses seeking streamlined communication and enhanced customer engagement.
Is Spur legit?
Spur appears legitimate, offering a communication platform with features like automated messaging and a shared inbox. G2 gives Spur 4.9/5 stars, but limited user reviews and declining employee growth on LinkedIn warrant further investigation to ensure it's the right fit. Consider exploring alternatives like SleekFlow or Front.
How much does Spur cost?
Spur pricing starts at $13/month for the Creator plan. The Pro plan is $51/month. For high-volume brands, Spur offers an Enterprise plan with custom pricing. Additional users, teams, and channels are available at extra cost.
Is Spur customer service good?
Spur's customer support receives overwhelmingly positive feedback. Users praise the team's responsiveness, helpfulness, and dedication to resolving issues quickly. They highlight the support team's availability and proactive assistance, even offering on-call help.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.