Last updated on
Company health
Ratings
Infobip description
Infobip is a cloud-based communication platform that allows your company to integrate various messaging features like SMS, voice calls, and chat apps (such as WhatsApp) directly into your existing applications or services. This means you can send notifications, provide customer support, manage authentication, and more without building your own communication systems from scratch. Infobip handles the technical complexity, allowing your team to focus on what matters most: your customers.
Who is Infobip best for
Infobip is a cloud communication platform that streamlines messaging across various channels like SMS, voice, and chat apps. Users praise its user-friendly interface and comprehensive documentation. However, some have noted slow customer support and high pricing. Infobip is best for businesses seeking a versatile communication solution but should be mindful of potential support delays and cost.
-
Best for small to medium-sized businesses.
-
Ideal for e-commerce, retail, finance, and tech companies.
Infobip features
| Supported Infobip supports two-factor authentication via its 2FA API and other authentication solutions. |
| Supported Infobip integrates with WhatsApp to automate answers, workflows, and campaigns. |
| Supported Infobip integrates with Facebook Messenger, automating answers, workflows, and campaigns. |
| Supported Infobip supports sending and receiving SMS messages for various communication purposes, including marketing, alerts, and two-way conversations. |
| Supported Infobip offers tools for omnichannel communication, chatbots, and a cloud contact center. |
Infobip reviews
We've summarised 68 Infobip reviews (Infobip Capterra reviews and Infobip G2 reviews) and summarised the main points below.
- Clean, user-friendly portal and straightforward API.
- Comprehensive documentation that facilitates integration.
- Wide range of communication channels available, including SMS, voice, and chat apps.
- Detailed reporting features for campaign analysis and budget management.
- Effective for sending important notifications and marketing messages.
- Slow customer support response times, often taking several days for a reply.
- Unintuitive platform navigation with various tabs and functionalities.
- High pricing, especially compared to other platforms with similar features.
- Inconsistent error reporting, with discrepancies between the platform and the support site.
- Lack of automation for SMS reconciliation reporting
Infobip alternatives
WATIBetter suited for small to medium businesses. More industry coverage. Primarily focused on WhatsApp for customer communication. Has a simpler interface, ideal for non-technical users. Is growing faster.Read more
alohaa.aiBetter for small businesses needing basic call handling features. Has significantly less momentum and fewer integrations than Infobip. A good Infobip competitor for basic communication needs.Read more
GallaboxBetter for smaller businesses and has faster employee growth. More focused on WhatsApp-based communication and CRM/e-commerce integrations. Users praise customer support responsiveness, ease of use, and integrations. However, some report slow support, recent price changes, and limited native integrations. An Infobip alternative or competitor.Read more
Netcore Email APIBetter suited for companies of all sizes. Focuses on email deliverability and analytics. Easier to use, more reliable, and simpler to implement, with transparent pricing. Lacks diverse communication channels like SMS or WhatsApp.Read more
Webex ConnectBetter for larger enterprises, especially in manufacturing and software industries. Stronger customer support. More complex integrations. Webex Connect is a strong Infobip competitor and alternative.Read more
Let's TalkBetter for smaller businesses focused on Latin American markets. Has stronger website traffic growth momentum. Provides AI integrations and chatbot features. An Infobip competitor and alternative.Read more
Infobip FAQ
What is Infobip and what does Infobip do?
Infobip is a cloud communications platform enabling businesses to integrate SMS, voice, and chat apps (like WhatsApp) into their systems. This facilitates streamlined customer support, notifications, and authentication without building communication infrastructure from scratch. It's ideal for businesses seeking omnichannel communication solutions.
How does Infobip integrate with other tools?
Infobip integrates with various communication channels, including SMS, voice, WhatsApp, and Facebook Messenger, directly into existing applications or services through its APIs and platform. This enables streamlined messaging, customer support, and authentication without building dedicated systems.
What the main competitors of Infobip?
Infobip's main competitors include WATI, alohaa.ai, Gallabox, Netcore Email API, Webex Connect, and Let's Talk. These alternatives offer similar communication features, such as SMS, WhatsApp integration, and customer service tools, catering to various business needs and budgets.
Is Infobip legit?
Yes, Infobip is a legitimate cloud communication platform. It offers various communication channels and integrations, suitable for businesses needing streamlined messaging. While the platform boasts a user-friendly interface and comprehensive documentation, users note slow customer support and high pricing.
How much does Infobip cost?
Infobip does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific business needs and desired product features.
Is Infobip customer service good?
Infobip's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times, sometimes taking several days. Several users note that email is the primary support channel.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.