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Webex Connect description
Webex Connect is a cloud-based platform that helps businesses connect with their customers through various channels like SMS, voice calls, and social media. It's designed for large companies across industries like banking and retail. Webex Connect offers tools to automate and personalize customer interactions, provides analytics and reporting, and integrates with existing business systems. It aims to improve customer experience and streamline communication processes.
Who is Webex Connect best for
Webex Connect is a cloud communication platform ideal for medium-sized businesses in manufacturing and software. It excels at streamlining multi-channel communication and automation. Users praise its ease of use and robust customer support, while some find the backend integrations complex. G2 rates it 4.4/5 stars.
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Best for medium-sized businesses.
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Ideal for Manufacturing and Software companies.
Webex Connect features
| Supported Webex Connect supports sending and receiving SMS messages. |
| Supported Webex Connect integrates with web chat widgets and automates answers, workflows, and campaigns. |
| Supported Webex Connect integrates with WhatsApp, enabling automated answers, workflows, and campaigns. |
| Supported Webex Connect offers a low-code visual flow builder with a drag-and-drop interface for creating interactive journeys. |
| Supported Webex Connect integrates with various data sources, sales and marketing platforms. |
| Supported Webex Connect enables seamless communication across 16+ channels, integrating with various systems for smooth interactions. |
| Supported Webex Connect supports communication analytics, including message delivery rates and real-time performance monitoring. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Webex Connect reviews
- Excellent customer support.
- Easy-to-use interface and flow builder.
- Wide range of communication channels supported (SMS, WhatsApp, social media).
- Powerful and versatile for diverse communication needs.
- Good call quality and connectivity.
- Backend integrations can be complex.
- Mobile app experience needs improvement.
- Steep learning curve for advanced features.
- Occasional downtimes reported.
Webex Connect pricing
The commentary is based on 14 reviews from Webex Connect G2 reviews.
Webex Connect's pricing is considered competitive and offers good value, but the scheme can be confusing and inflexible for some businesses. A more centralized pricing document would be helpful for potential customers. Some users find the cost per SMS fair.
Users sentiment
Webex Connect alternatives
SleekFlowBetter for small to mid-sized businesses. More implementation-friendly. Offers a free live chat widget. Stronger focus on instant messaging and sales integrations, making it a good Webex Connect competitor.Read more
MtalkzBetter for smaller businesses. A Webex Connect alternative and competitor, it offers simpler setup and integration with competitive pricing. Email marketing integrations are also available.Read more
GupshupBetter for companies focused on marketing and customer support. More suitable for healthcare, finance, ecommerce, retail, consumer goods, education, hospitality, transportation, media & entertainment, automotive, and marketing & advertising. Easier to use, with better implementation, but potentially less reliable. Has more momentum. More affordable.Read more
Webex Contact CenterBetter for enterprise companies. More suitable for industries like healthcare, retail, education, and government. Ease of use is higher, but reliability and performance may be lower. Offers helpdesk integrations, real-time statistics, and performance feedback features.Read more
DotdigitalBetter for marketing automation and email campaigns. A stronger option for retail and ecommerce businesses. More user-friendly, especially for email design. Has broader industry applicability.Read more
Stream ChatBetter for adding in-app chat, video calls, and activity feeds. Easier to use and implement. A good Webex Connect alternative for developers.Read more
Webex Connect FAQ
What is Webex Connect and what does Webex Connect do?
Webex Connect is a cloud platform enabling businesses to engage customers across multiple channels like SMS, voice, and social media. It features automation, personalized interactions, analytics, and integrations with existing systems, primarily benefiting large enterprises in banking and retail. It streamlines communication and enhances customer experience.
How does Webex Connect integrate with other tools?
Webex Connect integrates with various tools through its support for over 16 communication channels. It offers seamless integrations with existing business systems, sales and marketing platforms, and data sources, enabling streamlined workflows and enhanced communication. It also supports SMS, web chat, and WhatsApp integrations.
What the main competitors of Webex Connect?
Top alternatives to Webex Connect include SleekFlow, Mtalkz, and Gupshup. These platforms offer similar multi-channel communication features, including SMS, WhatsApp, and chatbot integrations, catering to diverse business needs. Other competitors like Webex Contact Center and Dotdigital provide customer engagement and marketing automation solutions.
Is Webex Connect legit?
Yes, Webex Connect is a legitimate cloud-based communication platform offered by Cisco. It's generally considered safe and reliable, though some users have reported occasional downtimes and complex backend integrations. For more information, you can check out their website and user reviews on G2 and Trustpilot.
How much does Webex Connect cost?
I couldn't find pricing details for Webex Connect. Contact Webex Connect directly for product pricing information and to determine if the product is worth the investment for your needs.
Is Webex Connect customer service good?
Webex Connect's customer service receives positive feedback. Users praise the helpful and responsive support team, highlighting their quick resolutions and proactive assistance. While some backend integrations can be complex, the overall customer service experience is generally considered excellent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.