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Webex Contact Center description
Webex Contact Center is a cloud-based platform designed to manage customer interactions. It allows businesses to connect with customers through various channels such as phone, email, text, and social media. This software provides a complete history of customer interactions, giving agents context for better service. Webex Contact Center is suitable for businesses of all sizes looking to improve customer experience and streamline communication.
Who is Webex Contact Center best for
Webex Contact Center is a cloud-based platform ideal for businesses of all sizes needing to streamline customer interactions. It offers omnichannel communication, real-time dashboards, and skill-based routing. Users praise its ease of use and seamless integrations, while some note occasional performance issues and complex initial setup for advanced routing.
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Best for small, medium, and large businesses.
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Ideal for Education, Healthcare, Retail, Real Estate, Transportation & Logistics, and Software/IT.
Webex Contact Center features
| Supported Webex Contact Center offers real-time dashboards with key metrics and customization options through integrations. |
| Supported Customer chat history is supported via the Contact History feature. |
| Supported Webex Contact Center supports omnichannel communication including email, chat, social media, and phone. |
| Supported Webex Contact Center supports email management and multi-channel communication. |
| Supported Webex Contact Center supports skill-based routing, matching calls with agents who have the required skills. |
| Supported Webex Contact Center supports time-based routing using business hours and flow management. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Webex Contact Center reviews
We've summarised 142 Webex Contact Center reviews (Webex Contact Center G2 reviews) and summarised the main points below.
- User-friendly interface praised for ease of use and navigation.
- Seamless integration with existing systems, particularly other Cisco products.
- Regular updates and new features added frequently.
- Scalable and flexible, suitable for various business sizes.
- Multi-channel support enabling communication through various platforms (voice, email, chat, social media)
- Occasional performance issues and system crashes reported by some users.
- Initial setup for advanced routing can be complex.
- Limited customization in certain areas, making full adaptation challenging.
- Multimedia platform integration is not yet complete.
- Some users find the pricing structure for digital channels confusing to understand
Webex Contact Center pricing
The commentary is based on 14 reviews from Webex Contact Center G2 reviews.
No pricing information available. Contact sales for a quote.
Users sentiment
See the Webex Contact Center pricing page.
Webex Contact Center alternatives
TalkdeskBetter suited for a wider range of industries. Offers helpdesk integration and real-time dashboards. A Talkdesk alternative, Webex Contact Center, may be a better fit for those prioritizing system stability, seamless Cisco integrations, and multi-channel communication.Read more
OmnilinxBetter for managing multiple communication channels. Omnilinx has stronger momentum. Lacks integrations with CRM and other important tools. No user reviews available to assess user satisfaction.Read more
DixaBetter for e-commerce and retail. More intuitive to use, but has some billing and phone system issues. A Webex Contact Center competitor growing slower with declining employee growth.Read more
Webex CallingBetter for organizations seeking basic calling features. More suitable for companies transitioning from on-premise PBX systems. Simpler to implement and generally perceived as easier to use.Read more
HubSpot Sales HubBetter for mid-sized businesses focused on sales process automation and integration with the HubSpot ecosystem. A Webex Contact Center alternative, it offers a user-friendly interface but has some limitations in customization and mobile app functionality.Read more
Webex ConnectBetter for larger enterprises in specific sectors like banking, manufacturing, and software. Offers more robust automation and a wider range of communication channels including SMS, WhatsApp, and email integrations, making it a stronger Webex Contact Center competitor for multi-channel communication. However, it has a steeper learning curve and more complex backend integrations.Read more
Webex Contact Center FAQ
What is Webex Contact Center and what does Webex Contact Center do?
Webex Contact Center is a cloud-based customer experience platform offering omnichannel communication, including phone, email, chat, and social media. It provides real-time dashboards, skill-based routing, and a complete customer interaction history. This scalable solution helps businesses of all sizes streamline communications and improve customer service.
How does Webex Contact Center integrate with other tools?
Webex Contact Center integrates with other tools to enhance its functionality and provide a seamless user experience. It offers real-time dashboards with customization options through integrations and connects with various communication channels. It also integrates with other Cisco products.
What the main competitors of Webex Contact Center?
Top alternatives to Webex Contact Center include Talkdesk, Avaya OneCloud CCaaS, and Genesys Cloud CX. These competitors offer similar features such as omnichannel communication, AI-powered automation, and robust analytics. They cater to various business sizes and aim to enhance customer experience and streamline contact center operations.
Is Webex Contact Center legit?
Yes, Webex Contact Center is a legitimate cloud-based contact center solution. It's known for its user-friendly interface and omnichannel communication features. While some users report occasional performance issues and complex initial setup, it is generally considered safe and reliable.
How much does Webex Contact Center cost?
Unfortunately, Webex Contact Center pricing is not publicly available. Contact Cisco's sales team directly to obtain a personalized quote for Webex Contact Center and discuss product fit.
Is Webex Contact Center customer service good?
Webex Contact Center's customer service receives mixed reviews. While most users praise the helpful and responsive support team, some have experienced difficulty getting timely assistance for complex issues. Others note that initial setup for advanced features can be challenging.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.