Last updated on
Company health
Ratings
Talkdesk description
Talkdesk is a cloud-based contact center software that uses AI to improve customer experience. It offers tools like automated call routing, self-service options, and analytics to help businesses of all sizes manage customer interactions. Talkdesk focuses on simplifying complex contact center operations, promising increased efficiency, reduced costs, and improved customer satisfaction. Its AI features aim to streamline tasks, provide data-driven insights, and personalize customer journeys.
Who is Talkdesk best for
We find that Talkdesk is a strong choice for medium to large businesses aiming to boost their customer service with AI. Users particularly appreciate the Salesforce integration, the 'Co-pilot' feature, user-friendly interface and AI-generated summaries. Keep in mind that some users find it difficult to understand the origin of specific statistical metrics.
-
Perfect for mid-sized to large companies seeking AI-driven customer service solutions that scale with their business.
-
Versatile across industries, it's great for any business needing a robust, AI-powered contact center to enhance customer interactions.
Talkdesk features
Supported AI-powered contact center platform: Talkdesk provides an AI-powered contact center platform designed to improve customer experiences. |
Supported Fuel business expansion: Talkdesk enables businesses to fuel business expansion by seamlessly integrating AI that effortlessly scales with growing demands. |
Supported Transform customer experience: Talkdesk helps transform customer experience by delivering hyper-personalized, context-aware experiences across all channels. |
Supported Empower agents: Talkdesk empowers agents, enhancing performance and productivity with intuitive, AI-driven solutions. |
Supported Streamline operations: Talkdesk streamlines operations by automating routine tasks and optimizing resource allocation. |
Supported AI-first platform: Talkdesk provides an AI-first platform, a continuously evolving AI platform that keeps you ahead of industry trends and drives long-term growth. |
Supported Scale at ease: Talkdesk allows businesses to scale at ease, offering AI capabilities that can be deployed incrementally. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Talkdesk reviews
We've summarised 2955 Talkdesk reviews (Talkdesk Software Advice reviews, Talkdesk GetApp reviews, Talkdesk TrustPilot reviews, Talkdesk Capterra reviews and Talkdesk G2 reviews) and summarised the main points below.
- Excellent Salesforce integration
- The "Co-pilot" feature is very helpful
- User-friendly interface
- Helpful AI-generated call summaries
- Difficult to understand the origin of specific statistical metrics
- Calls sometimes simply do not come through
- Talkdesk can sometimes delay call stats
- The mobile app is lacking in functionality
Talkdesk pricing
The commentary is based on 82 reviews from Talkdesk Capterra reviews, Talkdesk G2 reviews, Talkdesk GetApp reviews and Talkdesk TrustPilot reviews.
We find that Talkdesk's pricing is a common concern. Some users consider it expensive, especially for smaller businesses or those needing additional features. Others have noted unexpected charges and billing inconsistencies. However, some users feel the pricing is justified by the features and reliability.
Users sentiment
See the Talkdesk pricing page.
Talkdesk alternatives
8x8 Contact CenterCloud contact center elevates customer experience and agent performance.Read more
Content Guru stormCloud contact center: omnichannel comms, automation, and deep analytics.Read more
Talkdesk FAQ
Talkdesk is a cloud-based contact center platform powered by AI. We find that it helps businesses streamline customer interactions through features like automated routing and self-service, boosting efficiency and customer satisfaction. It's designed for businesses of all sizes looking to improve their customer experience.
What is Talkdesk and what does Talkdesk do?
Talkdesk is a cloud-based contact center platform powered by AI. We find that it helps businesses streamline customer interactions through features like automated routing and self-service, boosting efficiency and customer satisfaction. It's designed for businesses of all sizes looking to improve their customer experience.
Talkdesk integrates seamlessly with Salesforce, a crucial feature praised by users. While specific integrations aren't detailed, its open API likely allows connections with other tools, though more information may be needed to confirm this.
How does Talkdesk integrate with other tools?
Talkdesk integrates seamlessly with Salesforce, a crucial feature praised by users. While specific integrations aren't detailed, its open API likely allows connections with other tools, though more information may be needed to confirm this.
Talkdesk's main competitors include 8x8 Contact Center, UJET, Bevatel, Sharpen, wolkvox, and Five9. These alternatives offer similar cloud-based contact center solutions with varying features and pricing.
What the main competitors of Talkdesk?
Talkdesk's main competitors include 8x8 Contact Center, UJET, Bevatel, Sharpen, wolkvox, and Five9. These alternatives offer similar cloud-based contact center solutions with varying features and pricing.
Yes, Talkdesk is a legitimate cloud-based contact center software provider. We find that it's generally well-regarded for features like its AI-powered tools and Salesforce integration, but keep in mind some users have reported issues with call reliability and the mobile app.
Is Talkdesk legit?
Yes, Talkdesk is a legitimate cloud-based contact center software provider. We find that it's generally well-regarded for features like its AI-powered tools and Salesforce integration, but keep in mind some users have reported issues with call reliability and the mobile app.
Talkdesk doesn't publicly share pricing details. Contact their sales team for a customized quote based on your specific business needs.
How much does Talkdesk cost?
Talkdesk doesn't publicly share pricing details. Contact their sales team for a customized quote based on your specific business needs.
Talkdesk's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times and unhelpful solutions, especially for complex issues. We find that your experience may vary.
Is Talkdesk customer service good?
Talkdesk's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times and unhelpful solutions, especially for complex issues. We find that your experience may vary.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.