Last updated on
Company health
Ratings
Talkdesk description
Talkdesk is a cloud-based contact center software that uses AI to improve customer experience. It offers tools like automated call routing, self-service options, and analytics to help businesses of all sizes manage customer interactions. Talkdesk focuses on simplifying complex contact center operations, promising increased efficiency, reduced costs, and improved customer satisfaction. Its AI features aim to streamline tasks, provide data-driven insights, and personalize customer journeys.
Who is Talkdesk best for
Talkdesk is a cloud-based contact center solution ideal for medium to large businesses in various industries. Users praise its Salesforce integration, the "Co-pilot" feature, and user-friendly interface. However, some find it difficult to understand the origin of specific statistical metrics and experience issues with call connectivity and the mobile app. It offers AI-powered tools to streamline customer interactions and improve efficiency.
-
Best for medium to large businesses seeking enhanced customer service.
-
Suitable for most industries needing streamlined contact center solutions.
Talkdesk features
| Supported Talkdesk supports call routing based on time of day and day of week using Time Based Rules. |
| Supported Talkdesk supports call forwarding to other numbers through various features, including Continuity settings and overflow management. |
| Supported Talkdesk supports warm and blind call transfers to other agents or ring groups. |
| Supported Talkdesk offers various self-service features like AI-powered virtual agents and knowledge bases. |
| Supported Talkdesk offers customizable reports, dashboards, and AI-driven analytics for data-driven decisions. |
| Supported Talkdesk offers various call routing options, including skills-based and AI-powered routing. |
| Supported Talkdesk supports skill-based routing to connect customers with the right agents. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Talkdesk reviews
We've summarised 2936 Talkdesk reviews (Talkdesk Software Advice reviews, Talkdesk GetApp reviews, Talkdesk TrustPilot reviews, Talkdesk Capterra reviews and Talkdesk G2 reviews) and summarised the main points below.
- Excellent Salesforce integration
- The "Co-pilot" feature is very helpful
- User-friendly interface
- Helpful AI-generated call summaries
- Difficult to understand the origin of specific statistical metrics
- Calls sometimes simply do not come through
- Talkdesk can sometimes delay call stats
- The mobile app is lacking in functionality
Talkdesk pricing
The commentary is based on 81 reviews from Talkdesk Capterra reviews, Talkdesk G2 reviews, Talkdesk GetApp reviews and Talkdesk TrustPilot reviews.
Talkdesk's pricing structure is often mentioned as a concern. While some find it expensive, especially for smaller businesses or for additional features, others consider it a good value, particularly given the robust features and included functionalities. Some users have experienced billing inconsistencies and unexpected charges. Negotiating contracts and understanding the terms is crucial.
Users sentiment
See the Talkdesk pricing page.
Talkdesk alternatives
UJETBetter for retail and Software, IT & Telecommunications. Has significantly more momentum based on website traffic and employee growth on LinkedIn. Higher rated by users.Read more
talkdesk vs wolkvoxBetter suited for small businesses and those seeking cost-effective omnichannel solutions. It has stronger momentum in terms of website traffic and employee growth compared to Talkdesk. Users praise its ease of use and omnichannel capabilities, but note some limitations in integrations and mobile app functionality. A strong Talkdesk competitor for budget-conscious businesses.Read more
Ameyo by ExotelBetter for customer service, sales, and collections teams. Has faster website traffic growth but slower employee growth. More implementation-focused and easier to use, but suffers from lower reliability. A Talkdesk competitor focused on finance and retail.Read more
AircallBetter for smaller businesses. Has more integrations with popular business tools. Talkdesk alternative; Talkdesk competitor. Aircall is growing slower than Talkdesk.Read more
PhoneBurnerBetter for sales outreach automation and increasing call volume. Has a simpler, more intuitive interface. More suitable for industries like finance, real estate, transportation, and professional services.Read more
CallHippoBetter for small businesses and those focused on affordability. Has strong customer support and easy setup. However, users report call quality issues. A Talkdesk competitor and alternative.Read more
Talkdesk FAQ
What is Talkdesk and what does Talkdesk do?
Talkdesk is a cloud-based contact center solution using AI to enhance customer experiences. It offers features like automated call routing, self-service options, and analytics, aiming to improve efficiency and customer satisfaction for businesses of all sizes. Talkdesk excels in Salesforce integration and AI-powered call summaries.
How does Talkdesk integrate with other tools?
Talkdesk integrates with various CRM platforms, including Salesforce, to unify customer data and streamline workflows. It also connects with other business tools to enhance productivity and offer a comprehensive customer view. This integration extends to workforce management and analytics platforms.
What the main competitors of Talkdesk?
Talkdesk competitors include Five9, Aircall, RingCentral, GoTo Contact Center, and Avaya OneCloud CCaaS. These alternatives offer similar cloud-based contact center solutions with features like AI-powered call routing and analytics. They cater to various business sizes and industries.
Is Talkdesk legit?
Yes, Talkdesk is a legitimate cloud-based contact center software provider. It offers AI-powered tools and integrations with platforms like Salesforce, receiving positive feedback for its user-friendly interface and helpful features. However, some users mention difficulties with call statistics and the mobile app.
How much does Talkdesk cost?
Talkdesk doesn't publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and to determine if Talkdesk is worth the investment for your call center.
Is Talkdesk customer service good?
Talkdesk customer service receives mixed reviews. While many praise the helpfulness and responsiveness of the support team, some have experienced slow response times and difficulty resolving complex issues. A few negative reviews mention unhelpful support and difficulty with implementation.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.