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wolkvox description
Wolkvox is a cloud-based contact center software that helps businesses manage customer interactions across multiple channels like phone, email, chat, and social media. It offers features such as automated dialing, call routing, and analytics to improve agent productivity and customer satisfaction. Wolkvox also incorporates AI-powered tools like chatbots and voicebots to automate tasks and personalize customer experiences. The software is designed to be easy to use and quick to implement, making it suitable for businesses of all sizes. Wolkvox focuses on various industries and emphasizes its strong security and compliance standards.
Who is wolkvox best for
Wolkvox is a cloud-based contact center solution ideal for businesses seeking omnichannel customer interaction management. Users praise its intuitive interface, cost-effectiveness, and robust real-time monitoring. However, some have noted limitations in customization and occasional connectivity issues. Best for small to medium businesses, particularly in finance, healthcare, and BPO.
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Best for small to medium-sized businesses.
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Strong fit for Finance, Banking, Insurance, and Software/IT companies.
wolkvox features
| Supported Wolkvox offers real-time dashboards for call center data. |
| Supported Wolkvox offers various call routing options, including skill-based routing and automated distribution. |
| Supported Wolkvox offers a unified platform managing interactions across various channels like voice, email, chat, and social media. |
| Supported Wolkvox supports call recording for quality assurance and compliance. |
| Supported Wolkvox supports predictive dialing to maximize agent efficiency. |
| Supported Wolkvox offers its own CRM and supports integration with external CRM systems via APIs. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
wolkvox reviews
We've summarised 109 wolkvox reviews (wolkvox Capterra reviews and wolkvox G2 reviews) and summarised the main points below.
- Easy to use and implement, praised for intuitive interface.
- Cost-effective compared to competitors, flexible pricing model.
- Omnichannel capabilities highly valued, seamless integration of multiple channels.
- Robust real-time monitoring and reporting features.
- Excellent customer support and responsive technical assistance.
- Limited customization for specific integrations.
- Occasional connectivity issues reported, especially with certain carriers.
- Mobile app functionality needs improvement.
- Reporting interface could be more visually appealing.
wolkvox pricing
The commentary is based on 11 reviews from wolkvox Capterra reviews.
Wolkvox offers competitive pricing, often mentioned as a cost-effective contact center solution with a good cost-benefit ratio. While some find certain features or integrations pricey, many praise its affordability compared to larger international brands, especially highlighting its modular pricing structure.
Users sentiment
See the wolkvox pricing page.
wolkvox alternatives
wolkvox vs TalkdeskBetter for e-commerce and a wider range of industries. A wolkvox alternative and competitor, Talkdesk is growing slower. Users highlight helpful AI features but find some reporting metrics confusing.Read more
DaktelaHas stronger momentum in employee growth. A wolkvox competitor better for e-commerce.Read more
XCALLYBetter suited for medium to large businesses. Has stronger momentum in terms of employee growth. More positive user reviews mention a user-friendly interface. A wolkvox competitor and alternative.Read more
Zoho DeskBetter for small to medium businesses. Has broader industry applicability. Growing faster in terms of website traffic and employee base. A popular wolkvox alternative and Zoho CRM competitor.Read more
JustCallBetter for sales, support, and marketing teams needing streamlined communication and AI-powered insights. A wolkvox alternative, JustCall has broader industry applicability. It is growing slower than wolkvox.Read more
CrexendoMore focused on unified communications than contact center features. Has slower momentum compared to wolkvox. Offers better customer service and ease of use. wolkvox alternative, wolkvox competitorRead more
wolkvox FAQ
What is wolkvox and what does wolkvox do?
Wolkvox is a cloud-based contact center software offering omnichannel customer interaction management, including voice, email, chat, and social media. It features AI-powered tools, analytics, and automation for enhanced agent productivity and customer satisfaction. Wolkvox is suitable for various business sizes and prioritizes robust security.
How does wolkvox integrate with other tools?
Wolkvox integrates with other tools through APIs, enabling connections with CRM systems and other business applications. It offers its own CRM and facilitates integrations to enhance workflows and data synchronization. This allows for a more unified and efficient management of customer interactions.
What the main competitors of wolkvox?
Wolkvox's main competitors include Talkdesk, Daktela, JustCall, TeleCMI, XCALLY, and Zoho Desk. These alternatives offer similar features such as omnichannel communication, AI-powered tools, and integrations with popular CRM and business applications.
Is wolkvox legit?
Wolkvox is a legitimate cloud-based contact center software. User reviews praise its ease of use, omnichannel capabilities, and cost-effectiveness. While some users mention limited customization and occasional connectivity issues, overall feedback is positive, suggesting Wolkvox is safe and reliable.
How much does wolkvox cost?
I cannot find pricing information for wolkvox. Contact wolkvox directly to determine product pricing and if wolkvox is worth it for your business needs.
Is wolkvox customer service good?
Wolkvox customer service receives mixed reviews. While some praise the helpful and responsive support team, others report slow response times and unhelpful level 1 support. Some users mention difficulty getting clear solutions or timely follow-up.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.