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JustCall description
JustCall is a cloud-based communication platform designed for sales, support, and marketing teams. It lets you make and receive calls, send texts, and manage WhatsApp messages from one place. JustCall integrates with popular CRM and business tools to streamline workflows and offers features like automated dialing, call recording, AI-powered conversation insights, and analytics to help teams communicate more effectively with customers. Businesses use JustCall to increase efficiency, improve customer satisfaction, and gain valuable insights from their communications.
What companies are using JustCall?
Who is JustCall best for
JustCall is a cloud-based phone system ideal for sales, support, and marketing teams. Users praise its CRM integrations and AI-powered insights. However, some find the mobile app lacking and the pricing high. It's best for businesses wanting streamlined communication and automation.
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Ideal for small, medium, and large businesses seeking streamlined communication.
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Suitable for most industries, including Healthcare, Finance, E-commerce, Retail, and more.
JustCall features
| Supported JustCall integrates with WhatsApp for messaging via the WhatsApp Business API. |
| Supported JustCall supports audio call recording, including pausing and resuming, with options for compliance. |
| Supported JustCall provides actionable insights with features like real-time analytics and AI. |
| Supported JustCall supports sending and receiving SMS messages for various purposes, including marketing, conversations, alerts, and notifications. |
| Supported JustCall offers various call routing options, including round robin, smart routing, and intelligent routing. |
| Supported JustCall offers seamless integration with over 100 CRMs, unifying communication and customer data. |
| Supported JustCall offers a power dialer that automates the dialing process and maximizes call outreach. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
JustCall reviews
We've summarised 726 JustCall reviews (JustCall Software Advice reviews, JustCall GetApp reviews, JustCall Capterra reviews and JustCall G2 reviews) and summarised the main points below.
- Excellent customer support, consistently praised for responsiveness.
- Seamless integration with popular CRM and business tools.
- AI-powered features like transcription and call summaries are highly valued.
- User-friendly interface for both web and desktop applications.
- Occasional connectivity issues.
- Mobile app is underwhelming and can be glitchy.
- Occasional delays in customer support.
- Pricing can be high, especially for smaller teams.
JustCall pricing
The commentary is based on 94 reviews from JustCall Capterra reviews, JustCall G2 reviews and JustCall GetApp reviews.
JustCall offers a 14-day free trial. Outbound calling and SMS are included for US and Canada. For UK/Australia outbound calling includes landline/local numbers only, and for mobile minutes you need to contact them. Outbound SMS is included for US and Canada only. For UK/Australia, contact JustCall. Inbound calling is subject to Fair Usage Policy limits, excluding toll-free numbers. Inbound SMS for US and Canada is included in all plans. For UK/Australia, contact JustCall.
Users sentiment
See the JustCall pricing page.
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JustCall has a free trial.
Team
AI call handling agent add-on, Local number in 70+ countries, Free calling & SMS credits, AI-driven call transcription & summary, Smart chapters, Messaging suite (SMS & WhatsApp), 100+ CRM & data integrations, IVR / Call menus, Team performance analytics, API & workflows
Pro
All features from Team plan, plus: Power dialer, Bulk SMS campaigns, Live call monitoring, Queue callback, Intelligent call routing, Salesforce CTI integration, Advanced roles & permissions, Advanced analytics & reporting, Higher API limits
Business
All features from Pro plan, plus: Unlimited calling & SMS, Single Sign-on (SSO), Enterprise-Grade SLA, Personalized onboarding, Dedicated success manager, Audit logs, Enterprise-grade compliance (HIPAA, GDPR, etc.), Maximum API rate limits, Dedicated phone support line
Team Plus
All features from Team plan, plus: Additional AI-driven call transcription & summary, SMS Co-pilot - Tone analysis, SMS Co-pilot - Rephrasing, AI call handling agent add-on, Standard call topics, Coaching comments
Pro Plus
All features from Team Plus and Pro plans, plus: Real-time agent assist lite, AI-powered script compliance lite, Multi-channel notetaker, AI call scoring, Custom AI scorecards, Manual call scoring, Custom & standard topics, Sentiment analysis
Business Plus
All features from Pro Plus and Business plans, plus: Real-time agent assist, AI-powered script compliance, Live call transcription, Multi-channel notetaker
ReachMax
Free unlimited outbound calling, Predictive dialer (up to 10 lines), Power & Dynamic dialer, AI call handling agent add-on, Unlimited AI call transcripts & summaries, Salesfloor - live call monitoring, Spam remediation, Local presence, Voicemail automation suite, Email and SMS workflows, Reattempt rules, Advanced analytics & reporting, Powerful integrations (Salesforce, Hubspot, Apollo, Outreach & Salesloft), Free inbound calling & SMS credits, Local number in 70+ countries, Bulk SMS campaigns, Dedicated phone support line
ReachMax Plus
All features from ReachMax plan, plus: Custom call & SMS bundles, Real-time agent assist, AI-Powered script compliance, Custom AI Scorecards, Live call transcription, AI-Powered objection handling, Manual & automatic call scoring, Customer sentiment tracking, Enterprise-Grade SLA, Maximum API rate limits, Dedicated success manager, Personalized onboarding, Shared email inbox, Dedicated phone support line
JustCall alternatives
justcall vs CallRailBetter for marketing attribution and ROI analysis. More focused on marketing teams in small to medium businesses. Has slower momentum.Read more
Kixie PowerCall & SMSMore focused on sales engagement. Has grown slower than JustCall. Fewer integrations than JustCall.Read more
PhoneBurnerBetter fit for medium and large businesses. Focuses on improving sales outreach efficiency through automation. Has slower momentum.Read more
CloudTalkBetter fit for medium-sized businesses. Has slower momentum. Lacks AI-powered conversation insights. Fewer integrations with business tools.Read more
justcall vs AircallHas less momentum and more reported connectivity issues. Users report inconsistent call quality and inaccurate call logging. Fewer integrations with business tools are available. A good JustCall alternative for smaller teams.Read more
PodcastleBetter for podcasters and content creators focused on high-quality audio. It has more momentum currently. Primarily for audio editing, recording, and enhancement, unlike JustCall's focus on phone systems. A JustCall competitor and alternative.Read more
JustCall FAQ
What is JustCall and what does JustCall do?
JustCall is a cloud-based phone system and communication platform for sales, support, and marketing teams. It enables calling, texting, and WhatsApp messaging from a unified interface. Integrating with popular CRMs and business tools, JustCall offers automation, call recording, AI-powered insights, and analytics to enhance communication efficiency and customer satisfaction.
How does JustCall integrate with other tools?
JustCall integrates with over 100 popular CRM and business tools, including HubSpot, Salesforce, Pipedrive, and Zapier. This allows for streamlined workflows and unified communication by connecting customer data and conversations. It also offers a WhatsApp integration for expanded messaging options.
What the main competitors of JustCall?
JustCall's main competitors include CallRail, Alowhaa.ai, Podium, Zendesk Support Suite, Crexendo, and Ozonetel CloudAgent. These alternatives offer similar features such as call tracking, communication platforms, and customer service solutions.
Is JustCall legit?
JustCall is a legitimate cloud-based phone system and business communication platform. User reviews praise its CRM integrations and AI-powered features. However, some users mention occasional connectivity issues and a subpar mobile app. Overall, JustCall is safe and offers valuable features for streamlined communication.
How much does JustCall cost?
JustCall doesn't publicly disclose pricing information. Contact their sales team for a custom quote based on your specific business needs and to determine if JustCall is worth it for you.
Is JustCall customer service good?
JustCall's customer service receives positive feedback. Users highlight the support team's responsiveness and helpfulness in resolving issues and providing guidance. While some mention occasional delays, the overall sentiment towards JustCall's customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.