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JustCall description
JustCall is a cloud-based communication platform designed for sales, support, and marketing teams. It lets you make and receive calls, send texts, and manage WhatsApp messages from one place. JustCall integrates with popular CRM and business tools to streamline workflows and offers features like automated dialing, call recording, AI-powered conversation insights, and analytics to help teams communicate more effectively with customers. Businesses use JustCall to increase efficiency, improve customer satisfaction, and gain valuable insights from their communications.
What companies are using JustCall?
Who is JustCall best for
JustCall is a cloud-based phone system ideal for sales, support, and marketing teams. Users praise its CRM integrations and AI-powered insights. However, some find the mobile app lacking and the pricing high. It's best for businesses wanting streamlined communication and automation.
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Ideal for small, medium, and large businesses seeking streamlined communication.
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Suitable for most industries, including Healthcare, Finance, E-commerce, Retail, and more.
JustCall features
| Supported JustCall integrates with WhatsApp for messaging via the WhatsApp Business API. |
| Supported JustCall supports audio call recording, including pausing and resuming, with options for compliance. |
| Supported JustCall provides actionable insights with features like real-time analytics and AI. |
| Supported JustCall supports sending and receiving SMS messages for various purposes, including marketing, conversations, alerts, and notifications. |
| Supported JustCall offers various call routing options, including round robin, smart routing, and intelligent routing. |
| Supported JustCall offers seamless integration with over 100 CRMs, unifying communication and customer data. |
| Supported JustCall offers a power dialer that automates the dialing process and maximizes call outreach. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
JustCall reviews
We've summarised 726 JustCall reviews (JustCall Software Advice reviews, JustCall GetApp reviews, JustCall Capterra reviews and JustCall G2 reviews) and summarised the main points below.
- Excellent customer support, consistently praised for responsiveness.
- Seamless integration with popular CRM and business tools.
- AI-powered features like transcription and call summaries are highly valued.
- User-friendly interface for both web and desktop applications.
- Occasional connectivity issues.
- Mobile app is underwhelming and can be glitchy.
- Occasional delays in customer support.
- Pricing can be high, especially for smaller teams.
JustCall pricing
The commentary is based on 94 reviews from JustCall Capterra reviews, JustCall G2 reviews and JustCall GetApp reviews.
JustCall's pricing is generally considered affordable, especially for its features. However, some users find certain aspects, such as per-minute charges, additional user fees, and a la carte features, expensive, particularly smaller businesses and individual users. Others have mentioned unexpected price increases and difficulty obtaining refunds.
Users sentiment
See the JustCall pricing page.
JustCall alternatives
justcall vs CallRailBetter for marketing attribution and ROI analysis. More focused on marketing teams in small to medium businesses. Has slower momentum.Read more
Kixie PowerCall & SMSMore focused on sales engagement. Has grown slower than JustCall. Fewer integrations than JustCall.Read more
PhoneBurnerBetter fit for medium and large businesses. Focuses on improving sales outreach efficiency through automation. Has slower momentum.Read more
CloudTalkBetter fit for medium-sized businesses. Has slower momentum. Lacks AI-powered conversation insights. Fewer integrations with business tools.Read more
AircallHas less momentum and more reported connectivity issues. Users report inconsistent call quality and inaccurate call logging. Fewer integrations with business tools are available. A good JustCall alternative for smaller teams.Read more
PodcastleBetter for podcasters and content creators focused on high-quality audio. It has more momentum currently. Primarily for audio editing, recording, and enhancement, unlike JustCall's focus on phone systems. A JustCall competitor and alternative.Read more
JustCall FAQ
What is JustCall and what does JustCall do?
JustCall is a cloud-based phone system and communication platform for sales, support, and marketing teams. It enables calling, texting, and WhatsApp messaging from a unified interface. Integrating with popular CRMs and business tools, JustCall offers automation, call recording, AI-powered insights, and analytics to enhance communication efficiency and customer satisfaction.
How does JustCall integrate with other tools?
JustCall integrates with over 100 popular CRM and business tools, including HubSpot, Salesforce, Pipedrive, and Zapier. This allows for streamlined workflows and unified communication by connecting customer data and conversations. It also offers a WhatsApp integration for expanded messaging options.
What the main competitors of JustCall?
JustCall's main competitors include CallRail, Alowhaa.ai, Podium, Zendesk Support Suite, Crexendo, and Ozonetel CloudAgent. These alternatives offer similar features such as call tracking, communication platforms, and customer service solutions.
Is JustCall legit?
JustCall is a legitimate cloud-based phone system and business communication platform. User reviews praise its CRM integrations and AI-powered features. However, some users mention occasional connectivity issues and a subpar mobile app. Overall, JustCall is safe and offers valuable features for streamlined communication.
How much does JustCall cost?
JustCall doesn't publicly disclose pricing information. Contact their sales team for a custom quote based on your specific business needs and to determine if JustCall is worth it for you.
Is JustCall customer service good?
JustCall's customer service receives positive feedback. Users highlight the support team's responsiveness and helpfulness in resolving issues and providing guidance. While some mention occasional delays, the overall sentiment towards JustCall's customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.