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CloudTalk description
CloudTalk is a cloud-based phone system designed for sales and customer support teams at midsize and growing companies. It aims to improve efficiency and customer satisfaction with features like automated dialing, call tracking, call recording, and over 35 integrations with other business tools. CloudTalk also offers detailed performance monitoring and analytics, helping managers understand team performance and customer interactions.
Who is using CloudTalk?
Who is CloudTalk best for
CloudTalk is a cloud-based phone system ideal for midsize businesses seeking to boost sales and customer support efficiency. Users praise its intuitive interface, comprehensive call features, and CRM integrations. However, some have noted occasional call quality issues and mobile app bugs. CloudTalk offers flexible pricing plans to accommodate different business needs, though some users find the pricing structure complex.
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Best for mid-sized businesses scaling their sales and support teams.
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Suitable for various industries, including e-commerce, retail, and software.
CloudTalk features
| Supported CloudTalk offers performance reports including number of calls and call duration. |
| Supported CloudTalk integrates with various business tools like Salesforce, HubSpot, and Zapier, enhancing workflows. |
| Supported CloudTalk supports listening to live calls to monitor agent performance and assist them. |
| Supported CloudTalk allows supervisors to listen to agents' calls in real time. |
| Supported CloudTalk offers automated dialers like Power, Predictive, and Smart Dialers. |
| Supported CloudTalk supports automatic call recording and storage. |
| Supported CloudTalk supports detailed call logging and recording, accessible via any internet browser. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
CloudTalk reviews
We've summarised 1319 CloudTalk reviews (CloudTalk GetApp reviews, CloudTalk TrustPilot reviews, CloudTalk Capterra reviews and CloudTalk G2 reviews) and summarised the main points below.
- Easy-to-use interface and intuitive design praised by many.
- Comprehensive call monitoring, tracking, and recording features.
- Wide range of integrations with popular business tools, especially CRM systems.
- Helpful and responsive customer support.
- Flexible system allowing for easy setup and customization of call flows, numbers, and user management.
- Occasional call quality issues reported by some users.
- Mobile app can be buggy and sometimes unreliable.
- Some users find the pricing unclear or more expensive than expected.
- Setting up and managing some features like call flows can be complicated.
- Integration with some CRMs, while generally positive, can have occasional glitches.
CloudTalk pricing
The commentary is based on 156 reviews from CloudTalk Capterra reviews, CloudTalk G2 reviews, CloudTalk GetApp reviews and CloudTalk TrustPilot reviews.
CloudTalk's pricing is generally considered fair and competitive, especially for its features and ease of use. However, some users find the credit system and international call rates expensive, particularly for smaller businesses or startups. Others wish for more flexible billing options, such as monthly subscriptions.
Users sentiment
See the CloudTalk pricing page.
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CloudTalk has a free trial.
Lite
Unlimited calling within the US & Canada*. Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply. Round-the-clock email & chat support. Business SMS. International numbers (160+ countries). Softphone for desktop, iOS, Android. Core call handling features: Including click-to-call, voicemail, call transfer. 1 ring group. Call recording. Call recordings stored for up to 1 month. Basic call & SMS analytics with unlimited history. Visual call flow designer with basic flow options.
Starter
Unlimited inbound & intracompany calls. Free inbound calling is unavailable for toll-free numbers & some high-cost countries. 500 outbound minutes per user/month domestic. Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply. International numbers (160+ countries). Softphone for desktop, iOS, Android. Call recording. Click to call, Automated call distribution & Unlimited call queuing. Email & Chat support.
Essential
All Starter features, plus… 24/7 live human support. Advanced real-time analytics with unlimited history. Integrations to other systems & API. IVR, Skill-based routing, AI Smart queueing. Global SMS / MMS messages. Unlimited concurrent calls. Workflow Automation. 1,000 min/seat domestic call pack for selected EMEA countries.
Expert
All Essential features, plus… 24/7 live agent support (incl. phone). Salesforce integrations. Advanced support features: Including Smart detection of resolved missed calls, Callback, VIP Queues and many others. Advanced sales features (Power dialer, Smart dialer). Live call monitoring & wallboards. Mandatory call tagging. WhatsApp. Single Sign-On (SSO). Unlimited calling. Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Custom
All Expert features, plus… Unlimited worldwide call packages. Custom onboarding & Priority support. Custom reporting. Enterprise-level security. Developer support. SLA
CloudTalk alternatives
JustCallBetter for sales and marketing teams needing SMS and WhatsApp integration. Has stronger website traffic growth momentum. Offers AI-powered conversation insights. Suitable for legal industry, unlike CloudTalk.Read more
WhatsApp Business PlatformBetter for larger companies needing direct customer interaction via a popular messaging app. Has greater website traffic momentum. A strong CloudTalk competitor and alternative.Read more
AircallWebsite traffic is growing faster. Better for small businesses and medium businesses. Users report frequent connectivity issues and inaccurate call logging.Read more
TalkdeskBetter for larger businesses seeking AI-powered solutions. Website traffic is growing faster. Strong Salesforce integration is a plus for existing Salesforce users. However, some users find difficulty understanding statistical metrics.Read more
HubSpot Sales HubBetter for streamlining and automating sales processes. A more user-friendly interface and seamless integration with other HubSpot tools are highlighted by users. However, note the negative sentiment around pricing.Read more
Dialpad Ai VoiceBetter for larger businesses and those needing video conferencing and AI-powered transcriptions. Users praise the user-friendly interface and integrations, but some report inconsistent call quality. Pricing can be perceived negatively. A CloudTalk alternative and competitor.Read more
CloudTalk FAQ
What is CloudTalk and what does CloudTalk do?
CloudTalk is a cloud-based phone system for sales and support teams. It offers features like call recording, automated dialing, and integrations with business tools such as Salesforce and HubSpot to boost efficiency and customer satisfaction. CloudTalk also provides analytics for performance monitoring.
How does CloudTalk integrate with other tools?
CloudTalk integrates with over 35 business tools, including popular CRM platforms like Salesforce and HubSpot, to streamline workflows and enhance productivity. It also connects with various other tools via Zapier, extending its integration capabilities further.
What the main competitors of CloudTalk?
CloudTalk's main competitors include Talkdesk, Aircall, and JustCall. These alternatives offer similar features like call routing, integrations with CRM systems, and analytics. They also target sales and customer support teams.
Is CloudTalk legit?
Yes, CloudTalk is a legitimate cloud-based phone system. It's known for its ease of use, comprehensive features like call monitoring and automated dialing, and integrations with popular business tools. While some users have reported occasional call quality issues, many praise its intuitive interface and helpful customer support.
How much does CloudTalk cost?
CloudTalk's pricing starts at $27/month for the Lite plan and goes up to $69/month for the Expert plan. A custom plan is also available for enterprise-level needs. Add-ons like extra phone numbers and SMS/MMS are available, enhancing product worth. International calling rates vary.
Is CloudTalk customer service good?
CloudTalk customer service receives positive feedback, with users highlighting helpful and responsive support agents. While some users mention occasional difficulties reaching support or resolving complex issues, most praise the quick and efficient assistance they received via chat and email.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.