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Nextiva description
Nextiva is a cloud-based platform that combines communication tools like phone, video, and chat with contact center software. This helps businesses manage customer interactions across different channels, like phone calls, emails, and online chats, within a single system. Nextiva uses artificial intelligence to automate tasks, provide customer insights, and improve agent productivity. It is designed for businesses of all sizes and is particularly helpful for those wanting to improve customer experience and streamline communication.
Who is Nextiva best for
Nextiva is a unified communications platform ideal for businesses of all sizes, particularly those with call centers or remote teams needing streamlined communication and customer experience tools. Users praise Nextiva's ease of use and robust customer support. However, some have noted limitations with the mobile app and call flow management. It offers competitive pricing and a comprehensive suite of features.
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Best for small, medium, and large businesses.
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Ideal for various sectors, including Healthcare, Finance, Retail, and more.
Nextiva features
| Supported Nextiva offers real-time reporting with dashboards, analytics, and reports. |
| Supported Nextiva supports automatic and on-demand call recording. |
| Supported Nextiva offers AI-powered chatbots, virtual assistants, and real-time agent guidance. |
| Supported Nextiva is designed for high call volumes with features like ACD and IVR. |
| Supported Nextiva offers phone, email, live chat, SMS, and social media support. |
| Supported Nextiva supports call dispositioning for categorizing and tracking call outcomes. |
| Supported Nextiva offers omnichannel customer service with features like intelligent routing and AI. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Nextiva reviews
We've summarised 3355 Nextiva reviews (Nextiva GetApp reviews, Nextiva Software Advice reviews, Nextiva TrustPilot reviews, Nextiva Capterra reviews and Nextiva G2 reviews) and summarised the main points below.
- Superior customer support, always available.
- The platform is mature and easy to use.
- The screen showing calls and voicemails is easy to use.
- The call recording feature helps me meet regulatory guidelines.
- Nextiva is a cost-effective solution.
- The mobile app is underwhelming with limited functionality.
- The automated phone system dropped my call.
- Call center controls are an addon.
- Lots of login errors.
- It is difficult to manage call flows and voicemails.
Nextiva pricing
The commentary is based on 560 reviews from Nextiva Capterra reviews, Nextiva G2 reviews, Nextiva GetApp reviews, Nextiva Software Advice reviews and Nextiva TrustPilot reviews.
Nextiva offers cost-effective VoIP solutions with competitive pricing and transparent plans. Users appreciate the affordability, especially compared to traditional landlines. While some found initial setup costs high, the overall value, including features like fax and messaging, is frequently praised.
Users sentiment
See the Nextiva pricing page.
Digital
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
Core
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
Engage
Deliver exceptional omnichannel customer experiences across channels such as live chat, chatbots, and team messaging. Integrate Nextiva voice into MS Teams and gain insights with advanced reporting.
Power Suite
Everything a small business needs to run a successful sales and service organization and operate like a Fortune 500 company—Including on-hold customer experience customization and a platform built to support a high volume of calls.
Nextiva alternatives
nextiva vs ReadymodeBetter for outbound call-intensive businesses. More suitable for home improvement, healthcare, and real estate. A Nextiva alternative and competitor.Read more
PodcastleBetter for podcasters and content creators seeking high-quality audio. Podcastle is growing faster and offers a free plan. More focused on audio editing, recording, and enhancement.Read more
TalkdeskBetter for e-commerce. Has slower momentum. Lower rated on Glassdoor. Salesforce integration is a plus, but understanding statistical metrics can be difficult.Read more
Connex OneBetter fit for medium and large businesses. More focused on finance and business services. Fewer integrations and features for call centers. A Nextiva alternative and competitor.Read more
Webex CallingBetter for larger enterprises needing PBX replacement. Higher rated by users. More reliable customer service, easier to use, implement, and scale. Stronger in software, IT, telecommunications, and marketing.Read more
HubSpot Sales HubBetter for managing sales processes and workflows. A more user-friendly interface is mentioned in reviews. More suitable for e-commerce.Read more
Nextiva FAQ
What is Nextiva and what does Nextiva do?
Nextiva is a cloud-based platform combining communication tools like phone, video, and chat with contact center software. It uses AI to automate tasks, provide insights, and improve agent productivity. Nextiva helps businesses manage customer interactions across various channels, streamlining communication and enhancing customer experience.
How does Nextiva integrate with other tools?
Nextiva integrates with popular CRM, marketing automation, and productivity tools. It connects with applications like Salesforce, HubSpot, Zendesk, and Microsoft Teams, enabling streamlined workflows and data synchronization. This enhances overall business efficiency.
What the main competitors of Nextiva?
Top alternatives to Nextiva include Talkdesk, RingCentral, GoTo Contact Center, and Aircall. These competitors offer similar features such as cloud-based contact center solutions, AI-powered automation, and omnichannel communication tools.
Is Nextiva legit?
Yes, Nextiva is a legitimate cloud-based communications platform. It's known for its reliability and ease of use, with positive reviews highlighting its excellent customer support and mature platform. However, some users have reported issues with the mobile app and call center add-on costs. So, Nextiva is safe and a popular choice for businesses seeking unified communication solutions.
How much does Nextiva cost?
Nextiva pricing starts at $20/user/month for the Digital plan, $30/user/month for Core, $40/user/month for Engage and $60/user/month for Power Suite, when billed annually. Several add-ons are available but pricing is not readily available.
Is Nextiva customer service good?
Nextiva generally receives positive feedback regarding their customer service. Users praise the helpful and readily available support team, highlighting their expertise and promptness in resolving issues. However, some have experienced long wait times, especially via phone.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.