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Webex Calling description
Webex Calling, used by 13 million users globally, lets you move your company's phone system to the cloud. This reliable and scalable solution replaces your physical PBX system, making calls simple to manage and easy to scale as your business grows.
Who is Webex Calling best for
Webex Calling is a cloud-based phone system used by 13 million people worldwide. It replaces your existing PBX system with a scalable solution that simplifies call management as your business grows. Users praise its high-quality audio and video, seamless integration with other Webex products, and convenient mobile app. However, some users mention occasional glitches and sluggish mobile app performance.
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Best for large enterprises seeking a reliable cloud-based phone system to replace their PBX.
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Ideal for Marketing & Advertising, Software, IT & Telecommunications, and various other sectors.
Webex Calling features
| Supported Webex Calling combines voice, video, messaging, and collaboration tools in one app. |
| Supported Webex Calling offers a mobile app for making and receiving calls. |
| Supported Webex Calling provides cloud phone system, video conferencing, secure messaging, and device accessibility. |
| Supported Webex Calling offers high availability and cloud-native scalability for growing demands. |
| Supported Webex Calling offers various call routing options, including time-based and personal routing. |
| Supported Webex Calling offers cloud VoIP calling with advanced call management features. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Webex Calling reviews
We've summarised 534 Webex Calling reviews (Webex Calling G2 reviews) and summarised the main points below.
- High-quality audio and video for clear communication.
- Seamless integration with other Webex products.
- Convenient mobile app for calling on the go.
- Useful features like call recording and analytics.
- Flexible and scalable for businesses of all sizes.
- Occasional glitches or connectivity issues can disrupt calls.
- Mobile app can be sluggish and requires improvements.
- Call routing options could be more flexible.
- Admin portal could benefit from more customization options.
- Integration with non-Cisco products can be challenging.
Webex Calling pricing
The commentary is based on 77 reviews from Webex Calling G2 reviews.
Webex Calling offers valuable features and a stable calling experience but at a premium price. While some users find the cost high, many consider it justified for the robust functionality, particularly for larger businesses with extensive communication needs. Cost-conscious users may find the pricing less favorable.
Users sentiment
Webex Calling alternatives
TalkdeskBetter for contact center operations in various industries and company sizes. More AI-focused features for customer experience. Has more momentum. Negative pricing sentiment.Read more
TukiBetter for small businesses. Focuses on simplifying cloud migration and automating communication management. Has growing momentum.Read more
JustCallBetter for sales, support, and marketing teams needing streamlined communication and CRM integrations. More industry-specific applications. Has more momentum.Read more
Zoom WorkplaceBetter for smaller businesses and those focused on internal communication and collaboration. Offers a wider range of collaboration features like email, calendar, and AI-powered tools. More versatile across various industries, particularly suited for hybrid work environments. Has more momentum in terms of website traffic growth. Negative pricing sentiment.Read more
NUACOMBetter for small businesses. Higher customer service rating and easier setup. Growing faster than Webex Calling. A Webex Calling competitor and alternative.Read more
NextivaBetter for a wider range of industries and company sizes. Has more momentum. Users praise customer support and ease of use, but dislike the mobile app and call flow management.Read more
Webex Calling FAQ
What is Webex Calling and what does Webex Calling do?
Webex Calling is a cloud-based phone system replacing traditional PBX systems. It offers calling, video conferencing, messaging, and team collaboration tools, enabling flexible and scalable communication for businesses. With a mobile app and robust features, Webex Calling simplifies call management and enhances productivity.
How does Webex Calling integrate with other tools?
Webex Calling integrates seamlessly with other Webex products, offering a unified communications platform. While it excels within the Webex ecosystem, integration with non-Cisco products can be more challenging. It also integrates with popular CRM and business tools.
What the main competitors of Webex Calling?
Top alternatives to Webex Calling include Zoom Workplace, Nextiva, RingCentral, GoTo Connect, and 8x8. These platforms offer similar features such as cloud-based phone systems, video conferencing, and messaging, catering to various business communication needs.
Is Webex Calling legit?
Yes, Webex Calling is a legitimate cloud-based phone system used by millions globally. It's known for its reliable service, high-quality audio and video, and convenient mobile app. However, some users have reported occasional glitches and issues with the mobile app's performance.
How much does Webex Calling cost?
Webex Calling offers three paid plans: Webex Call (formerly Webex Calling Essentials) for $15 user/month, Webex Suite Call for $25 user/month, and Webex Suite Call Premium for $40 user/month. There is no free plan available.
Is Webex Calling customer service good?
Webex Calling's customer service receives positive feedback. Users highlight the knowledgeable and helpful support team, praising their quick responses and effective problem-solving. While some mention longer wait times, most appreciate the support's efficiency.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.