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NUACOM description
NUACOM is a cloud-based phone system designed for modern businesses, particularly sales and customer service teams. It offers a range of features including call routing, CRM integration, voicemail-to-email, call recording, and analytics. NUACOM aims to enhance sales calls, streamline customer support, and improve team productivity, all while offering flexible and scalable solutions suitable for remote and in-office teams.
Who is NUACOM best for
NUACOM is a cloud-based phone system ideal for small to medium-sized businesses with sales and customer service teams. Users praise its exceptional customer service, seamless porting, and user-friendly interface. However, some have reported issues with the softphone and occasional lag. NUACOM offers advanced call management features, including call recording and voicemail transcription, enhancing communication and productivity.
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Best for small businesses, suitable for medium-sized businesses, not ideal for enterprises.
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No specific industry fit data available.
NUACOM features
| Supported NUACOM offers voicemail with features like voicemail-to-email and custom greetings. |
| Supported NUACOM supports call analytics with metrics like call volume, wait time, and other KPIs. |
| Supported NUACOM supports call recording and offers flexible storage options. |
| Supported NUACOM offers various call routing options, including skills-based routing and IVR. |
| Supported Caller ID is supported via automated caller ID and CRM integrations. |
| Supported NUACOM integrates with various CRM systems like OnePageCRM, Zoho CRM, and Keap. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
NUACOM reviews
We've summarised 101 NUACOM reviews (NUACOM G2 reviews) and summarised the main points below.
- Exceptional customer service consistently praised.
- Seamless porting process with minimal downtime.
- User-friendly interface and easy navigation.
- Advanced call management features like call recording, call queues and voicemail transcription.
- Flexible and scalable solution suitable for both small businesses and larger organizations.
- Some users report issues with the softphone functionality.
- Occasional reports of lag on the platform.
- Some users found the initial setup process slightly confusing.
- Limited information available about integrations with CRM systems like Streak.
- Some complaints about the lack of an SMS feature for receiving text messages.
NUACOM pricing
The commentary is based on 16 reviews from NUACOM G2 reviews.
NUACOM is praised for its cost-effectiveness and competitive pricing, with many users highlighting its affordability and cheaper call costs compared to previous providers or competitors. Several reviewers mention better prices and excellent value for the features offered.
Users sentiment
See the NUACOM pricing page.
Essentials
Includes free local number for each user, free desktop & mobile app, virtual queue, group extensions and ring strategies, call reports & analytics, and 30+ other calling features and add-ons.
Unlimited
Includes all features of the Essentials plan plus unlimited mobile & landline calls, IVR with auto-attendant and voice menu, opening hours, CRM integration, automated call recording, personalized onboarding and training, custom time-based rules, text-to-speech announcements, data retention policy, call auto-tagging, SSO, and 40+ other calling features and add-ons.
Enterprise
Includes all features of the Unlimited plan plus advanced call reporting, live calls wallboard, live call coaching, queues log in/log out, queue position announcement, queue call back request, after-call wrap-up time, CRM/Helpdesk integrations, mix & match subscriptions, multi-site solution, custom reporting, API developer support, SLA, dedicated account manager, auto dialer, softphone announcements, and 40+ other calling features and add-ons.
NUACOM alternatives
nuacom vs Unitel VoiceBetter for small businesses focused on real estate and professional services. A NUACOM competitor and alternative, it has simpler functionality but is growing slower.Read more
AircallHas broader industry applicability. Serves a wider range of industries including Healthcare, Finance, and Retail. NUACOM alternative with more integrations.Read more
TalkdeskBetter for larger enterprises with complex contact center needs. More AI-powered automation features for customer experience. Stronger focus on helpdesk integrations. Talkdesk is growing slower.Read more
Dialpad Ai VoiceOffers AI-powered features like call transcription and summaries. Integrates with popular business tools like Salesforce and Google Workspace. Rated 4.4/5 on G2. Users report inconsistent call quality and occasional glitches. More expensive with a negative pricing sentiment.Read more
HubSpot Sales HubBetter for managing contacts, tracking deals, sending emails, and analyzing sales performance. Geared towards mid-sized and growing businesses seeking streamlined sales processes.Read more
Webex CallingBetter for larger enterprises. More suitable for industries like healthcare, retail, and manufacturing. Higher rated by users.Read more
NUACOM FAQ
What is NUACOM and what does NUACOM do?
NUACOM is a cloud-based phone system for modern businesses, focusing on sales and customer service. It offers call routing, CRM integrations, call recording, voicemail-to-email, and analytics to boost sales, streamline support, and improve team productivity. NUACOM offers flexible solutions for remote and in-office teams.
How does NUACOM integrate with other tools?
NUACOM integrates with various CRM systems, including OnePageCRM, Zoho CRM, and Keap. This enhances customer relationship management by connecting call data with customer profiles. It streamlines workflows and provides valuable insights into customer interactions.
What the main competitors of NUACOM?
NUACOM's top competitors include Talkdesk, Aircall, JustCall, CloudTalk, and Nextiva. These alternatives offer similar features such as call routing, analytics, and integrations with other business tools. They also target businesses seeking enhanced communication and customer service solutions.
Is NUACOM legit?
Yes, NUACOM is a legitimate cloud-based phone system. User reviews praise its exceptional customer service and user-friendly interface. It offers advanced call management features and is considered a safe and reliable solution for businesses seeking enhanced communication.
How much does NUACOM cost?
NUACOM offers three paid plans: Essentials at $9.99/user/month, Unlimited at $24.99/user/month, and Enterprise at $34.99/user/month. Several add-ons like Fax2Email and NUACOM AI are also available, but pricing is not specified. A free trial or free plan is not offered.
Is NUACOM customer service good?
NUACOM's customer service is highly rated. Users consistently praise the helpful and efficient support, particularly during setup and onboarding. The support team's responsiveness and clear communication contribute to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.