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Dialpad Ai Voice description
Dialpad Ai Voice is a cloud-based phone system designed for businesses of all sizes. It offers calling, video conferencing, and instant messaging, all within a single app. What sets it apart is its use of artificial intelligence to transcribe calls, provide post-call summaries, and even suggest action items. This helps teams save time, stay organized, and make data-driven decisions. Dialpad Ai Voice integrates with popular business tools like Google Workspace and Salesforce for streamlined workflows.
Who is Dialpad Ai Voice best for
Dialpad Ai Voice is a cloud-based phone system with AI-powered features like real-time transcription, call summaries, and action item suggestions. Users praise its user-friendly interface and integrations with tools like Salesforce and Google Workspace. However, some users have reported inconsistent call quality and occasional glitches. Best for businesses seeking streamlined communication and data-driven insights, particularly those with sales and customer service teams.
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Ideal for small, medium, and enterprise businesses.
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Suitable for most industries, including Healthcare, Finance, and Technology.
Dialpad Ai Voice features
| Supported Dialpad Ai Voice transcribes meetings in real time. |
| Supported Dialpad Ai Voice transcribes calls in real time. |
| Supported Dialpad Ai Voice automatically generates meeting summaries with key discussion points and decisions. |
| Supported Dialpad Ai Voice integrates with various business tools like Salesforce, Zendesk, and Google Workspace. |
| Supported Dialpad Ai offers real-time coaching through features like RTA cards and live call analysis. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Dialpad Ai Voice reviews
We've summarised 1797 Dialpad Ai Voice reviews (Dialpad Ai Voice G2 reviews) and summarised the main points below.
- User-friendly interface for both desktop and mobile apps.
- Seamless integration with popular business tools like Salesforce and Google Workspace.
- AI-powered features like call transcription and summaries.
- Flexibility to make and receive calls from any device with internet access.
- Cost-effective solution for small businesses needing basic phone service.
- Call quality can be inconsistent, with occasional dropped calls or poor audio.
- Occasional glitches and freezing issues with the app require restarts.
- Difficulty navigating the interface for managing multiple lines and departments.
- Inaccurate transcriptions, especially with accents or fast speech.
- Limited customization options for call routing and voicemail.
Dialpad Ai Voice pricing
The commentary is based on 120 reviews from Dialpad Ai Voice G2 reviews.
Dialpad Ai Voice offers reasonable pricing suitable for solopreneurs and startups, with flexible licensing options. Some users consider it expensive compared to basic phone services, but many find it cost-effective due to its advanced AI features and bundled communication tools. A few users have mentioned unexpected billing changes and hidden fees.
Users sentiment
See the Dialpad Ai Voice pricing page.
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Dialpad Ai Voice has a free trial.
Standard
Unlimited calling, unlimited Ai Meetings for up to 150 participants, SMS, MMS & team messaging, Ai-powered call & voicemail transcriptions, Google Workspace & Microsoft 365 integrations, real-time analytics & reporting, web & chat support.
Pro
All Standard features plus 24/7 live agent support, CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more), Microsoft Teams integration, 10 office locations, multiple phone numbers per account, open APIs & Webhooks, global SMS capabilities, local number support in 70+ countries, 25 ring groups (departments).
Enterprise
All Pro plan features plus 99.9% uptime, unlimited office locations, unlimited ring groups (departments), dial-by-extension, integrations with leading SSO providers (Okta, OneLogin), Azure AD SSO integration, data retention policies, priority live agent support.
Dialpad Ai Voice alternatives
CallHippoBetter for call centers and support teams. Provides omnichannel support and global number availability in more than 50 countries. CallHippo is growing faster than Dialpad Ai Voice. More affordable pricing plans. However, users report call quality issues and some app bugs.Read more
RocketPhone.aiMore tightly integrated with Salesforce. Better for sales and customer service teams in midsize businesses. Has more momentum.Read more
PhoneBurnerBetter for sales teams focused on high-volume outreach. More suitable for medium to large businesses. Lacks AI-powered features like transcription and summarization.Read more
HubSpot Sales HubBetter for managing contacts, tracking deals, and analyzing sales performance. A strong Dialpad Ai Voice competitor for mid-sized businesses seeking streamlined sales processes.Read more
RingEXOffers a broader suite of communication tools including video conferencing and contact center solutions. RingEX boasts advanced AI capabilities for real-time note-taking and conversation analysis. However, users report difficult account setup and subpar customer support.Read more
RingoverMore suitable for users seeking basic call management features. Lacks AI-powered features like call transcription and summarization. Offers more affordable pricing plans. Has growing momentum.Read more
Dialpad Ai Voice FAQ
What is Dialpad Ai Voice and what does Dialpad Ai Voice do?
Dialpad Ai Voice is a cloud-based business phone system with AI-powered features. It offers calling, video conferencing, and messaging, along with real-time transcriptions, call summaries, and integrations with tools like Salesforce and Google Workspace. This helps teams boost productivity and gain valuable insights from conversations.
How does Dialpad Ai Voice integrate with other tools?
Dialpad Ai Voice integrates with popular business tools, including Google Workspace and Salesforce, to streamline workflows. It also offers integrations with Zendesk and other CRM and helpdesk tools to centralize communication and improve team productivity.
What the main competitors of Dialpad Ai Voice?
Top alternatives to Dialpad Ai Voice include RingCentral MVP, Ringover, and GoTo Contact Center. These competitors offer similar features such as AI-powered call transcription, call analytics, and integrations with popular business tools. They provide comparable solutions for businesses seeking advanced communication and collaboration features.
Is Dialpad Ai Voice legit?
Yes, Dialpad Ai Voice is a legitimate cloud-based phone system. It offers AI-powered features like call transcription and summaries, integrates with business tools, and is generally user-friendly. However, some users report inconsistent call quality and occasional inaccuracies in transcriptions.
How much does Dialpad Ai Voice cost?
Dialpad Ai Voice offers three plans: Standard at $27 per user per month, Pro at $35 per user per month, and Enterprise with custom pricing. The Standard plan is ideal for individuals while Pro offers enhanced features for professionals. Contact Dialpad for Enterprise pricing.
Is Dialpad Ai Voice customer service good?
Dialpad Ai Voice customer service receives mixed reviews. While some users praise the helpfulness and quick responses of the support team, others express frustration with long wait times and inconsistent issue resolution. Some users mention difficulty contacting support and receiving conflicting information.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.