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PhoneBurner description
PhoneBurner is a power dialer platform designed for sales teams at mid-sized and larger companies. It helps increase call volume and connect with more leads through features like automated dialing, local caller ID, and integrations with popular CRM systems. PhoneBurner focuses on improving sales outreach efficiency through automation and providing tools that maximize live conversations and minimize time spent on manual tasks. It promises to help sales teams close more deals by streamlining their workflow and improving their connection rates.
What companies are using PhoneBurner?
Who is PhoneBurner best for
PhoneBurner is a power dialer that helps sales teams increase call volume and connect with more leads. Users love its seamless calling experience, automated dialing, CRM integrations, and excellent customer support. However, some find the price high and dislike the limited lead locating features. Ideal for mid-sized to large teams wanting to boost sales productivity.
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Best for mid-sized to large sales teams.
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Ideal for Finance, Real Estate, Software, and Professional Services.
PhoneBurner features
| Supported PhoneBurner offers automated dialing as a power dialer, connecting one agent to one contact. |
| Supported PhoneBurner supports sales reporting with custom reports and leaderboards. |
| Supported PhoneBurner integrates with various CRM systems, including Zoho, and other tools via Zapier. |
| Supported PhoneBurner supports call recording and allows managing recordings in the platform. |
| Supported PhoneBurner offers local phone numbers through its Local Presence feature. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
PhoneBurner reviews
We've summarised 396 PhoneBurner reviews (PhoneBurner GetApp reviews, PhoneBurner Software Advice reviews, PhoneBurner TrustPilot reviews, PhoneBurner Capterra reviews and PhoneBurner G2 reviews) and summarised the main points below.
- Improved connection rates, particularly in the US.
- Seamless calling experience and global dialing capabilities.
- Smooth and user-friendly onboarding process.
- Excellent customer support, with specific praise for reps like Carly and Derek C.
- Efficient automated dialing and easy call tracking.
- Useful notes feature for logging client conversations.
- Integrates well with various CRM systems, including Salesforce.
- Simple, intuitive interface without unnecessary features.
- Effective for various uses like sales outreach, political campaigns, and volunteer outreach.
- Difficult to locate leads within the platform.
- Price is considered high by some users.
- Lacks integration with Outlook Calendar.
- No multi-line dialing capability.
- Some users experience issues with SMS activation and support.
- Occasional re-login issues due to service concerns.
- Merge feature can sometimes match the wrong people.
- Limited parsing capabilities for data.
- No dial pad like other platforms.
- Limited compatibility with Salesforce.
- Inbound call program has not been thoroughly reviewed or explored.
PhoneBurner pricing
The commentary is based on 29 reviews from PhoneBurner Capterra reviews, PhoneBurner G2 reviews and PhoneBurner GetApp reviews.
PhoneBurner's pricing is a common concern in reviews. While users generally find it a valuable tool, some consider the cost high, especially for small businesses or single users. Others find the price justified by its effectiveness and powerful features, noting it quickly pays for itself.
Users sentiment
See the PhoneBurner pricing page.
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PhoneBurner has a free trial.
Standard
A powerful dialer and CRM solution with unlimited calling, workflow automation, call analytics, and reliable deliverability.
Professional
All Standard features, plus tools for teams like softphone dialing, Krisp AI-Noise Cancellation, live call monitoring & coaching, and Open API.
Premium
All Professional features, plus full access to a PhoneBurner number, custom inbound routing, answer callbacks in-app, call transcription & AI note-taker, SMS messaging, and priority support.
PhoneBurner alternatives
TalkdeskBetter for contact center operations and customer experience with AI-powered tools. Geared towards various business sizes, from small to large. Has more momentum in terms of website traffic growth.Read more
Dialpad Ai VoiceBetter for smaller businesses needing AI-powered transcriptions, call summaries, and integrations with tools like Google Workspace. Pricing is generally more affordable. However, call quality and transcription accuracy may be less consistent. Dialpad Ai Voice is a strong PhoneBurner competitor and alternative.Read more
JustCallBetter for teams needing SMS and WhatsApp messaging. Integrates with more CRMs and business tools. Has AI-powered conversation insights. Offers a mobile app. Is growing faster in terms of website traffic and employee growth.Read more
AircallBetter for smaller businesses and known for its user-friendly design. Has more website traffic momentum as a PhoneBurner competitor.Read more
Five9Better for larger enterprises and has more momentum. Stronger omnichannel features. Five9 is a PhoneBurner alternative and competitor.Read more
Glip by RingCentralBetter for internal communication and collaboration. Broader communication channel support including messaging and video. Has more momentum based on website traffic growth.Read more
PhoneBurner FAQ
What is PhoneBurner and what does PhoneBurner do?
PhoneBurner is a power dialer that streamlines sales outreach for mid-sized and larger companies. It automates dialing, offers local caller IDs, integrates with CRMs, and provides sales reporting, helping sales teams connect with more leads and close more deals.
How does PhoneBurner integrate with other tools?
PhoneBurner integrates with several CRM systems like Zoho and Salesforce. It also connects with various other tools through Zapier, expanding its integration capabilities further. This allows for streamlined workflows and data synchronization between platforms.
What the main competitors of PhoneBurner?
Top PhoneBurner alternatives include Groove, Koncert, ZoomInfo Sales, HubSpot Sales Hub, Salesfinity, and ActiveCampaign. These competitors offer similar sales engagement and automation features, catering to various business sizes and focusing on boosting sales productivity.
Is PhoneBurner legit?
Yes, PhoneBurner is a legitimate power dialer platform. It offers features like automated dialing, local caller IDs, and CRM integrations to streamline sales outreach. Users report improved connection rates and a user-friendly interface. However, some find its pricing high and lead management challenging.
How much does PhoneBurner cost?
PhoneBurner's pricing starts at $140/month for the Standard plan, $165/month for Professional, and $183/month for the Premium plan. A 7-day free trial is available. Add-ons like extra phone numbers and ARMOR® are also offered, but pricing is not specified.
Is PhoneBurner customer service good?
PhoneBurner's customer service receives overwhelmingly positive feedback. Users consistently praise the helpfulness and responsiveness of the support team, particularly mentioning representatives like Carly and Derek C. The onboarding process is also frequently cited as smooth and efficient.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.