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RingEX description
RingEX is a cloud-based communication platform by RingCentral designed for businesses of all sizes. It offers a suite of tools like AI-powered calling, messaging, video conferencing, and contact center solutions. RingEX aims to streamline communication, boost productivity, and improve customer experiences. A standout feature is its advanced AI, RingSense, which enables real-time note-taking, conversation analysis, and automated tasks. RingCentral emphasizes security, reliability, and integrations with popular business applications.
What companies are using RingEX?
Who is RingEX best for
RingEX, by RingCentral, offers AI-powered calling, messaging, and video conferencing for enhanced productivity and customer experiences. Users praise its intuitive interface and extensive features, while some report difficulties with setup and customer support. RingSense, its AI assistant, automates tasks like note-taking and conversation analysis.
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Ideal for small, medium, and large businesses seeking a unified communication platform.
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Suitable for various sectors, including healthcare, finance, retail, and technology.
RingEX features
| Supported RingEX supports AI-powered conversation search. |
| Supported RingEX uses AI to automate tasks, provide insights, and improve employee workflows. |
| Supported RingCentral offers AI-powered support automation through its RingCX platform. |
| Supported RingCentral offers cloud-based video conferencing with integration for common workplace tools and multi-device support. |
| Supported RingCentral offers team messaging with direct and group chats. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
RingEX reviews
We've summarised 1980 RingEX reviews (RingEX GetApp reviews, RingEX Software Advice reviews, RingEX Capterra reviews and RingEX G2 reviews) and summarised the main points below.
- Excellent call quality and reliable connections
- Feature-rich communication options, including calls, texts, and fax
- Intuitive softphone and mobile apps, enabling remote work
- Seamless integration with other business applications
- Difficult and time-consuming account setup
- Subpar customer support, often unresponsive and unhelpful
- Billing issues and unexpected charges are common
- Unclear contract terms, especially regarding auto-renewal
RingEX pricing
The commentary is based on 174 reviews from RingEX Capterra reviews, RingEX G2 reviews, RingEX GetApp reviews and RingEX Software Advice reviews.
RingCentral's pricing is a frequent concern. While some users find the cost reasonable for the features offered, others feel it's expensive, especially for smaller businesses. Several users have mentioned unexpected charges and difficulties with billing and cancellations.
Users sentiment
See the RingEX pricing page.
RingEX alternatives
SlackBetter for internal team collaboration and communication. Has more momentum in terms of employee growth.Read more
Dialpad Ai VoiceBetter for smaller businesses needing basic phone service. Provides AI-powered transcriptions, summaries, and suggested action items. Easier implementation and slightly better customer service, but potential call quality issues and less pricing transparency. A strong RingEX competitor and alternative.Read more
Zoho MeetingBetter for users seeking tight integration with Zoho apps. Has significantly more momentum in terms of website traffic and employee growth. More affordable and user-friendly, but the mobile app has limited functionality. A RingEX alternative and competitor.Read more
Glip by RingCentralMore focused on mid-sized companies. Lacks specific industry fit information compared to RingEX.Read more
ClickUpBetter for task management and project planning. More customizable but can be overwhelming for new users. Has strong momentum in employee growth. A RingEX alternative and competitor.Read more
Zoom WorkplaceBetter for medium and large businesses. Has more momentum based on employee growth. More suitable for Education, Media & Entertainment, and Software, IT & Telecommunications. Offers email, calendar, and hybrid work features.Read more
RingEX FAQ
What is RingEX and what does RingEX do?
RingEX, by RingCentral, is a cloud-based communication platform offering AI-powered calling, messaging, video conferencing, and contact center solutions. It streamlines business communications, improving productivity and customer experiences, using RingSense AI for real-time note-taking and conversation analysis.
How does RingEX integrate with other tools?
RingEX, by RingCentral, integrates with popular business applications. It offers seamless integration with other business tools for streamlined workflows. Specific integrations are not explicitly listed in the provided data.
What the main competitors of RingEX?
Alternatives to RingEX include Dialpad Ai Voice, Zoho Meeting, Zoom Workplace, and ClickUp. These competitors offer similar features such as video conferencing, messaging, and AI-powered tools for businesses seeking unified communication platforms.
Is RingEX legit?
RingEX, now RingCentral, is a legitimate cloud-based communication platform. It offers various features like AI-powered calling and messaging. While generally well-regarded for its functionality, some users have reported difficulties with customer support and billing.
How much does RingEX cost?
I cannot find pricing information for RingEX. Contact the vendor directly to obtain current pricing details and determine if RingEX's product pricing is worth it for your needs.
Is RingEX customer service good?
RingEX customer service receives mixed reviews. While some users praise the helpfulness and responsiveness of the support team, others express frustration with long wait times, unhelpful agents, and difficulty resolving issues. Many negative reviews cite billing problems and unresponsive account managers.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.