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Ringover description
Ringover is a cloud-based business phone system designed to manage calls, video conferencing, messaging and more. Its features include call tracking and analytics, integrations with popular CRM and helpdesk tools, and advanced call management options. Ringover aims to improve customer experience and team productivity for businesses of all sizes. It's known for its easy-to-use interface, fast setup, and comprehensive feature set.
Who is Ringover best for
Ringover is a user-friendly cloud-based phone system ideal for businesses of all sizes. It offers a comprehensive suite of features, including call tracking, CRM integrations, and video conferencing. Users praise its intuitive interface and responsive customer service. However, some have reported occasional bugs and inconsistent call quality. Ringover is a cost-effective solution for businesses seeking a reliable communication platform.
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Ideal for small, medium, and enterprise businesses.
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Suitable for a wide range of industries, including healthcare, finance, retail, and technology.
Ringover features
| Supported Ringover supports various call routing options, including smart, preferred agent, group, and time-based routing. |
| Supported Ringover supports sending and receiving SMS and MMS messages. |
| Supported Ringover offers conversation intelligence features through its Empower platform. |
| Supported Ringover integrates with various helpdesk platforms like Freshdesk, Gorgias, and Front. |
| Supported Ringover supports video conferencing with screen sharing and collaboration tools. |
| Supported Ringover offers call tracking and analytics to assess marketing campaign effectiveness and gain insights into customer behavior. |
| Supported Ringover integrates with various CRM systems, including Salesforce, HubSpot, and Zoho. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Ringover reviews
We've summarised 573 Ringover reviews (Ringover Capterra reviews and Ringover G2 reviews) and summarised the main points below.
- Intuitive and user-friendly interface, praised for ease of use and navigation.
- Comprehensive features including call recording, call tracking, CRM integrations, and reporting functionalities.
- Excellent and responsive customer service, often noted for quick solutions and attentiveness.
- Cost-effective solution, particularly appreciated by freelancers and small businesses for its pricing and included features.
- Flexibility and accessibility across various devices (computer, mobile phone, tablet) and locations.
- Occasional bugs and app crashes are reported, especially on the mobile app.
- Some users find the mobile app less user-friendly and intuitive than the web app.
- Inconsistent call quality and dropped calls are mentioned, sometimes attributed to network issues but other times to the software itself.
- Limited customization options, such as inability to personalize the interface with company colors or logos, and limited ringtone choices.
- Synchronization issues between the mobile app and desktop versions, particularly with SMS and contacts.
Ringover pricing
The commentary is based on 57 reviews from Ringover Capterra reviews and Ringover G2 reviews.
Ringover offers a tiered subscription pricing model based on the number of users. They have a 7 day free trial. The add-on 'Communication omnicanale' costs 29 EUR/licence/month and the add-on 'SSO' costs 2 EUR/licence/month.
Users sentiment
See the Ringover pricing page.
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Ringover has a free trial.
SMART
Appels illimités vers 110 destinations (France, Europe, US, fixe et mobile), Numéro fixe dans 43 pays, Application mobile, web et desktop, SVI et transferts d’appels, Journal des appels et enregistrements, Transcription et résumé des appels et messages vocaux, Click-to-call, Visioconférence, chat interne, Accès à our API
BUSINESS
Toutes les fonctionnalités SMART, plus: Numéro fixe dans 65 pays, SVI avancé (smart routing, groupes d’appels, files d’attente…), 2 intégrations, Statistiques avancées, Coaching (double écoute, chuchotement…), Campagnes SMS, Accès à nos webhooks
ADVANCED
Toutes les fonctionnalités BUSINESS, plus: Campagnes d’appels et de messages vocaux, Power Dialer, Scripts d’appels, Dépose de message vocal, Numéros localisés, 3 intégrations, Authentification Unique (SSO)
Ringover alternatives
TokyBetter for sales and support teams. Has grown its website traffic faster but has less momentum with its employee growth. Integrates with Zendesk and offers API functionality. Users report issues with call quality and billing.Read more
Ozonetel CloudAgentBetter for contact centers prioritizing AI-powered features and customer service. Higher rated by users on Glassdoor and has faster website traffic growth. An Ozonetel CloudAgent alternative for general business communications.Read more
SquaretalkBetter for streamlining sales and customer service workflows. Has a predictive dialer. Growing faster than Ringover. Lacks video conferencing features. No mobile app experience.Read more
HubSpot Sales HubBetter for mid-sized businesses focused on sales process automation and seamless integration with the HubSpot ecosystem. Provides robust automation and contact management, but can be expensive and has limitations with its mobile app and reporting. A strong Ringover alternative for scaling businesses.Read more
Yeastar P-Series PBX SystemOffers more deployment options and integrates with Microsoft Teams and Zoho. Boasts a higher average user rating and more positive user reviews. Yeastar P-Series PBX System is a strong Ringover competitor for businesses seeking flexible and integrated communication solutions.Read more
PodiumBetter for reputation management and lead generation for local businesses. More focused on messaging and online reviews. Has more momentum based on employee growth.Read more
Ringover FAQ
What is Ringover and what does Ringover do?
Ringover is a cloud-based phone system offering calling, video conferencing, and messaging. It features call analytics, CRM and helpdesk integrations, and advanced call management, boosting customer experience and team productivity with an easy-to-use interface and quick setup.
How does Ringover integrate with other tools?
Ringover integrates with popular CRM and helpdesk tools like Salesforce, HubSpot, Zoho, Freshdesk, Gorgias, and Front. It also supports video conferencing, SMS, and MMS messaging for streamlined communication and enhanced productivity.
What the main competitors of Ringover?
Top Ringover competitors include Ozonetel CloudAgent, Toky, NUACOM, Podium, Squaretalk, and Zoom Workplace. These alternatives offer similar features such as cloud-based calling, messaging, and integrations with other business tools.
Is Ringover legit?
Ringover is a legitimate cloud-based phone system. User reviews praise its intuitive interface, comprehensive features, and excellent customer service. While some users report occasional bugs and inconsistent call quality, Ringover is generally considered a safe and reliable option.
How much does Ringover cost?
Ringover does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific business needs and determine if Ringover is worth the investment.
Is Ringover customer service good?
Ringover's customer service receives positive feedback. Users highlight the responsive and helpful support team, praising their quick solutions and efficient problem-solving. While some experienced delayed email responses, the overall sentiment towards Ringover's customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.