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Squaretalk description
Squaretalk is a cloud-based communication platform designed to manage and streamline business communications. It offers a range of features including a predictive dialer, multi-channel messaging, and a workflow builder, all within a secure and user-friendly interface. Squaretalk integrates with popular CRM and business applications, allowing for seamless data flow and automation. It is designed to be scalable and adaptable for businesses of all sizes. Their focus is on providing a reliable and cost-effective solution that enhances customer interactions and optimizes communication workflows.
Who is Squaretalk best for
Squaretalk offers a streamlined, cloud-based communication platform ideal for sales and customer service teams. Users praise its intuitive interface, CRM integrations, and robust call management features. Some users mention occasional reporting lags and the lack of a mobile app. Available for businesses of all sizes, Squaretalk offers a cost-effective solution with high call quality and dependable customer support.
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Ideal for small, medium, and enterprise businesses seeking enhanced communication.
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Strong fit for Finance, E-commerce, Retail, and various other sectors.
Squaretalk features
| Supported Squaretalk supports predictive dialing via its Matrix solution. |
| Supported Squaretalk integrates with popular CRM systems like Salesforce and Zoho, also offering custom integrations via APIs. |
| Supported Squaretalk is GDPR compliant and ISO 27001 certified, ensuring data security and privacy. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Squaretalk reviews
We've summarised 145 Squaretalk reviews (Squaretalk GetApp reviews, Squaretalk Capterra reviews and Squaretalk G2 reviews) and summarised the main points below.
- Intuitive call routing and management.
- Seamless CRM integrations and real-time data synchronization.
- Automated dialer with detailed analytics.
- High call quality and stable connectivity.
- User-friendly interface, easy setup, and excellent customer support.
- Occasional lag in reporting dashboard.
- No mobile app, third-party app (Zoiper) has limited functionality in free version.
- Lack of dark mode.
- Limited language options.
- Email communication for planned system downtime.
Squaretalk pricing
The commentary is based on 11 reviews from Squaretalk Capterra reviews and Squaretalk G2 reviews.
Squaretalk offers annual and monthly billing options. The Standard and Professional plans have a minimum user requirement of 5 and 8, respectively. The Enterprise plan requires contacting sales for a custom quote.
Users sentiment
See the Squaretalk pricing page.
Standard
Cloud PBX, IVR (virtual receptionist), Real-time client dashboard, Advanced reporting and visibility, Automated call distribution (ACD), Intelligent call routing, Unlimited inbound channels, Smart call queuing, CRMs and app integration, Custom on-hold music, Queue callback, SMS reporting
Professional
Everything in Standard, plus: Smart predictive dialing, Intelligent outbound routing, Answering machine detection, Smart lead recycling, Dynamic reset of leads, Appointment call automation, Smart leads ranking, Agent ranking by skills, Script-on-screen, Campaign & list management, Web callback, Real-time DNC list management, Disposition timers & redials, Timezone rules dialing, Smart redial strategies
Squaretalk alternatives
CloudCallBetter for companies reliant on CRM, especially in staffing and recruiting. Frequent call drops and connection issues are a concern. Desktop app is preferred over the limited mobile app. Slower support responses and clunky admin portal are drawbacks.Read more
Ozonetel CloudAgentMore focused on AI-powered features for call centers. A Squaretalk competitor and alternative, it offers voicebots and intelligent call routing.Read more
RingoverMore suitable for companies in healthcare, legal, media and entertainment, automotive, aerospace, and defense. Has slower momentum. Users report occasional bugs and inconsistent call quality.Read more
HubSpot Sales HubBetter for mid-sized businesses seeking streamlined sales processes. Offers robust contact management, deal tracking, email marketing, and sales analytics. A Squaretalk competitor focusing on sales pipeline management.Read more
Yeastar P-Series PBX SystemOffers more deployment options and integrations with platforms like Microsoft Teams and Zoho. A strong alternative for small to medium businesses seeking an easy-to-use VoIP solution with video conferencing and team chat. Note that the Linkus app has mixed reviews.Read more
PodiumBetter for reputation management and lead generation for local businesses. More focused on messaging and online reviews.Read more
Squaretalk FAQ
What is Squaretalk and what does Squaretalk do?
Squaretalk is a cloud-based communication platform that streamlines business communications. It offers features like a predictive dialer, multi-channel messaging, and workflow builder, integrating with CRM and business applications. Squaretalk is scalable, secure, and user-friendly, enhancing customer interactions and optimizing workflows.
How does Squaretalk integrate with other tools?
Squaretalk integrates with popular CRM systems like Salesforce and Zoho, facilitating seamless data flow and automation. It also offers custom integrations via APIs, expanding its connectivity with other business applications. This allows businesses to centralize communications and improve workflow efficiency.
What the main competitors of Squaretalk?
Top alternatives to Squaretalk include Ozonetel CloudAgent, CloudCall, and Ringover. Ozonetel offers AI-powered features, while CloudCall focuses on CRM integrations. Ringover provides a comprehensive suite of communication tools including calls, video conferencing, and messaging. Other competitors include Podium, JustCall, and Zoho Desk.
Is Squaretalk legit?
Yes, Squaretalk is a legitimate cloud-based communication platform. It receives positive ratings on G2 and Capterra, with users praising its intuitive interface, CRM integrations, and call management features. For added assurance, Squaretalk is GDPR compliant and ISO 27001 certified.
How much does Squaretalk cost?
I couldn't find pricing details for Squaretalk. For the most current pricing information, it's best to check their official website or contact their sales team.
Is Squaretalk customer service good?
Squaretalk's customer service is highly praised in reviews. Users highlight the helpfulness and responsiveness of the support team, particularly during setup and troubleshooting. The readily available assistance contributes to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.