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CloudCall description
CloudCall is a cloud-based communications platform designed for businesses that use CRMs. It integrates seamlessly with popular CRMs to capture and log all communication data, such as calls, voicemails, and SMS messages, directly into the relevant contact record. This allows for better decision-making, team management, and productivity through features like click-to-call, automated workflows, and call analytics. CloudCall prioritizes call quality, ease of use, and data security while offering a unified experience across desktop and mobile devices.
Who is CloudCall best for
CloudCall is a cloud-based communication platform that streamlines CRM-centric workflows. Users praise its seamless CRM integration, especially with Bullhorn, and the efficient click-to-call feature. However, some users have reported call drops and slow customer support. Ideal for small to medium businesses prioritizing CRM integration for enhanced communication.
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Best for small to medium-sized businesses relying on CRM.
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Ideal for software, professional services, and media companies.
CloudCall features
| Supported CloudCall supports call recording and provides access to recordings. |
| Supported CloudCall integrates with various CRM systems like Salesforce, ActiveCampaign, and Vincere. |
| Supported CloudCall supports mobile access via iOS and Android apps. |
| Supported CloudCall supports automated management of communication workflows, such as call routing and message delivery, through APIs. |
| Supported CloudCall integrates with various CRM systems like Salesforce, Zoho, and Bullhorn. |
| Supported CloudCall supports call analytics, including call volume, duration, and likely wait times. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
CloudCall reviews
We've summarised 116 CloudCall reviews (CloudCall GetApp reviews, CloudCall Software Advice reviews, CloudCall TrustPilot reviews, CloudCall Capterra reviews and CloudCall G2 reviews) and summarised the main points below.
- Seamless integration with CRM systems, especially Bullhorn, is highly praised.
- Click-to-call functionality saves time and improves efficiency.
- Call recording and logging features are valuable for training and record-keeping.
- The ability to use the platform for international calls with local numbers is appreciated.
- Some users highlight the excellent support provided by individual technicians, despite overall support issues.
- Frequent call drops and connection issues are reported by multiple users.
- The mobile app is criticized for limited functionality and poor integration with the desktop application.
- Customer support response times are often slow, with some users experiencing significant delays.
- The login process can be confusing and the platform logs users out unexpectedly.
- Some users find the admin portal and various settings clunky and difficult to navigate.
CloudCall pricing
The commentary is based on 3 reviews from CloudCall G2 reviews.
CloudCall's pricing is considered affordable, especially for basic call center features. However, some users have mentioned limitations in functionality compared to other cloud-based calling software solutions. There were also some negative experiences regarding unexpected costs associated with porting numbers.
See the CloudCall pricing page.
CloudCall alternatives
SquaretalkBetter fit for e-commerce and retail. Has more momentum based on web traffic and employee growth. Users highlight intuitive call routing and seamless CRM integrations. Lacks a mobile app. A CloudCall alternative and competitor.Read more
Ozonetel CloudAgentBetter for contact centers with AI-powered features like voicebots and intelligent call routing. A CloudCall competitor and alternative, it has stronger website traffic growth and better ratings.Read more
TeleCMIBetter for a wider range of industries. Has a free trial. Growing faster than CloudCall. Stronger customer support.Read more
Webex CallingBetter for larger enterprises. Higher rated by users. More reliable and scalable. Stronger customer service. Easier to use and implement.Read more
HubSpot Sales HubBetter for mid-sized businesses wanting streamlined sales processes. Offers a more user-friendly interface and robust automation features. Broader industry applicability. Higher ratings and more positive user reviews.Read more
JustCallBetter suited for a wider range of industries and has more momentum. Provides AI-powered conversation insights. Offers SMS marketing and appointment management. Users praise the excellent customer support. A CloudCall alternative and competitor.Read more
CloudCall FAQ
What is CloudCall and what does CloudCall do?
CloudCall is a cloud-based communication platform that integrates with CRMs like Salesforce and Bullhorn. It offers click-to-call, call recording, and automated workflows, enabling streamlined communication and enhanced productivity directly within your CRM. It's designed for businesses of all sizes, particularly those in sales and recruiting.
How does CloudCall integrate with other tools?
CloudCall integrates seamlessly with popular CRMs like Salesforce, Zoho, ActiveCampaign, Vincere, and Bullhorn. It offers click-to-call functionality, automated communication workflows via APIs, and facilitates efficient data capture directly into CRM records.
What the main competitors of CloudCall?
CloudCall competes with various cloud-based communication platforms, including SquareTalk, Ozonetel CloudAgent, TeleCMI, Nextiva, NUACOM, and Twilio. These alternatives offer similar features like CRM integrations, call analytics, and automation tools.
Is CloudCall legit?
CloudCall is a legitimate cloud-based communications platform. It integrates with CRMs, offers features like click-to-call and call recording, and is accessible on mobile devices. However, users report issues with call quality, the mobile app, and customer support.
How much does CloudCall cost?
CloudCall doesn't publicly disclose pricing information. Contact their sales team for a quote tailored to your specific business needs and to determine if CloudCall is worth the investment.
Is CloudCall customer service good?
CloudCall's customer service receives mixed reviews. While some users praise the helpfulness of individual support technicians, others report slow response times and difficulty resolving issues. A few users mention excellent support, but negative feedback regarding support responsiveness is more prevalent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.