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TeleCMI description
TeleCMI is a cloud-based communication platform designed for businesses of all sizes. It offers a suite of features including a VoIP phone system, contact center solution, and sales automation tools. TeleCMI allows you to manage calls, texts, and customer interactions from a single platform. It integrates with popular CRM tools and offers real-time analytics to track performance. You can try TeleCMI risk-free with their free trial option.
Who is TeleCMI best for
TeleCMI is a cloud-based communication platform ideal for sales, support, and business teams at small to medium-sized businesses. Users praise its user-friendly interface, easy IVR setup, and seamless CRM integrations, especially with Zoho. However, some users mention that the mobile app needs improvement. TeleCMI offers real-time dashboards, cloud VoIP calling, and a contact center solution.
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Ideal for small to medium-sized businesses seeking a unified communication platform.
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Suitable for various sectors, including e-commerce, software, and marketing, particularly those focused on sales and customer support.
TeleCMI features
| Supported TeleCMI provides real-time dashboards for call center data. |
| Supported TeleCMI integrates with various CRM systems like Zoho CRM, LeadSquared, and Clinicea. |
| Supported TeleCMI offers cloud VoIP calling with advanced call management features. |
| Supported TeleCMI offers an AI-powered omnichannel contact center solution with easy IT management. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
TeleCMI reviews
We've summarised 165 TeleCMI reviews (TeleCMI TrustPilot reviews and TeleCMI G2 reviews) and summarised the main points below.
- Excellent and responsive customer support.
- User-friendly dashboard and interface.
- Easy IVR setup and implementation.
- Seamless CRM integrations (e.g., Zoho).
- Mobile app needs improvement and lacks some features.
- Detailed history downloads can be problematic.
- Auto-dialer functionality is missing.
- Limited SMS functionality, especially for outbound calls.
TeleCMI pricing
The commentary is based on 18 reviews from TeleCMI G2 reviews.
TeleCMI offers affordable pricing and flexible, customized plans. Users highlight its cost-effectiveness compared to competitors, especially for call recording, IVR, and analytics features. However, some desire more combined inbound/outbound options in basic plans.
Users sentiment
TeleCMI alternatives
TalkdeskBetter for larger businesses. Has more momentum. Offers helpdesk integration and real-time dashboards. A Talkdesk alternative and competitor.Read more
Dialpad Ai VoiceMore suitable for larger enterprises. Offers AI powered features like call transcription and summaries. Integrates with Salesforce and Google Workspace. Users appreciate the user-friendly interface but report inconsistent call quality. Negative pricing sentiment. A Dialpad Ai Voice alternative.Read more
Webex CallingBetter for large enterprises. More suitable as a PBX replacement. Offers a highly rated, reliable calling experience.Read more
HubSpot Sales HubBetter for mid-sized businesses needing streamlined sales processes. A more user-friendly interface and seamless integrations with other HubSpot tools are noted. However, pricing can be a concern, and the mobile app and calling features have mixed reviews. A strong HubSpot Sales Hub alternative for those prioritizing cost-effectiveness and specific mobile app functionalities.Read more
JustCallBetter for SMS marketing and appointment scheduling. Has stronger website traffic momentum but slower employee growth. Offers a mobile app, unlike TeleCMI. Users appreciate the CRM integrations and AI features but dislike occasional connectivity issues and mobile app glitches. A good TeleCMI alternative.Read more
TeleCMI FAQ
What is TeleCMI and what does TeleCMI do?
TeleCMI is a cloud-based communication platform offering VoIP, contact center solutions, and sales automation tools. It manages calls, texts, and customer interactions, integrates with CRM tools, and provides real-time analytics. A free trial is available.
How does TeleCMI integrate with other tools?
TeleCMI integrates with popular CRM systems such as Zoho CRM, LeadSquared, and Clinicea. This allows for streamlined workflows and enhanced customer relationship management by consolidating customer interactions and data.
What the main competitors of TeleCMI?
Top alternatives to TeleCMI include Talkdesk, JustCall, NUACOM, Dialpad Ai Voice, and Zoho Desk. These competitors offer similar features such as cloud-based calling, CRM integrations, and analytics, catering to businesses seeking streamlined communication and customer service solutions.
Is TeleCMI legit?
Yes, TeleCMI is a legitimate cloud-based communication platform. G2 and TrustPilot reviews rate it highly for its user-friendly interface and excellent customer support. A free trial is available so you can determine if TeleCMI is safe and right for your business.
How much does TeleCMI cost?
I couldn't find pricing details for TeleCMI. For the most current pricing information, it's best to contact TeleCMI directly or visit their official website.
Is TeleCMI customer service good?
TeleCMI's customer service is excellent, with users consistently praising the helpful and responsive support team. Customers mention the team's promptness in resolving issues and providing assistance with setup and integration.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.