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Ozonetel CloudAgent description
Ozonetel CloudAgent is a cloud-based call center software designed for businesses of all sizes that prioritize customer service. It offers a complete suite of tools including automated dialing, interactive voice response (IVR), and real-time analytics. Ozonetel integrates with popular CRM platforms and promises easy setup and cost savings. They stand out with a focus on AI-powered features like voicebots and intelligent call routing. Ozonetel is trusted by over 2,500 companies globally and boasts high customer satisfaction ratings.
Who is Ozonetel CloudAgent best for
Ozonetel CloudAgent is a cloud-based call center software ideal for businesses focused on customer service. Users praise its easy-to-use interface, robust features, and seamless CRM integrations. However, some users have reported occasional system instability and limited reporting flexibility. Consider Ozonetel if you need a cost-effective solution with AI-powered automation and WhatsApp integration, but be aware of potential technical issues.
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Best fit for small to medium-sized businesses.
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Suitable for businesses prioritizing customer service and communication.
Ozonetel CloudAgent features
| Supported Live call monitoring is supported, including barge-in and whisper features. |
| Supported Ozonetel CloudAgent offers real-time analytics for data-driven decisions. |
| Supported Ozonetel CloudAgent integrates with several CRM systems, including Zoho, Salesforce, and Hubspot. |
| Supported CloudAgent supports multi-level IVR phone trees for efficient call routing and self-service. |
| Supported CloudAgent supports various call routing options, including skill-based and time-based routing. |
| Supported CloudAgent offers AI chatbots and voice bots, automating engagements and assisting teams. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Ozonetel CloudAgent reviews
We've summarised 471 Ozonetel CloudAgent reviews (Ozonetel CloudAgent TrustPilot reviews and Ozonetel CloudAgent G2 reviews) and summarised the main points below.
- Excellent and responsive customer support is frequently praised.
- Easy-to-use and user-friendly interface.
- Reliable and stable call center solution with rich features.
- Seamless integration with Freshdesk and other CRM platforms.
- Provides access to call recordings for self-auditing and quality control.
- Offers a variety of calling features like blended mode and click-to-call.
- Detailed call reports and analytics help improve agent performance.
- AI-powered features like voicebots and intelligent call routing.
- Cost-effective compared to other call center solutions.
- WhatsApp integration for enhanced customer interaction.
- Occasional system blanks and unexpected freezing can lead to missed or delayed calls.
- Limited UI customization options and reporting flexibility.
- Call transfer functionality is cumbersome and lacks features.
- Break tracking and management is not available within the tool.
- Disposition time is limited to 30 seconds, which can be insufficient.
- Older call records and history tracking is limited.
- Pause button functionality is missing.
- Initial login can be slow and buffering can occur.
- Reports are limited to 15 days of data, hindering long-term analysis.
- Attempt count changes are not possible for call data prioritization.
- Manual data pushing and API usage cannot be simultaneous.
- High frequency of technical issues and slow support response times.
- SIP disconnection issues occur frequently.
- Voice quality can be poor with occasional echo and clarity problems.
- False "free" claims create a misleading impression of the service.
Ozonetel CloudAgent pricing
The commentary is based on 24 reviews from Ozonetel CloudAgent G2 reviews.
Ozonetel CloudAgent is considered cost-effective and offers good value, especially for combined calling and WhatsApp features. However, some users find certain add-on features and customizations pricey. Several reviews mention affordability alongside robust features and reliable service.
Users sentiment
Ozonetel CloudAgent alternatives
ozonetel-cloudagent vs CommioBetter for larger enterprises and CPaaS developers. Focuses on voice and SMS API integrations for existing systems. Simpler feature set, fewer integrations, and less focus on AI.Read more
VCC LiveHas less momentum. Lower ratings on Glassdoor. Fewer positive user reviews mention integrations.Read more
PodiumBetter for reputation management and lead generation for local businesses, especially in automotive, retail, or real estate. Has stronger momentum in terms of employee growth.Read more
HubSpot Sales HubBetter for sales teams and integrates with HubSpot CRM. A user-friendly interface is a plus for some. Primarily designed for mid-sized businesses.Read more
Webex ConnectBetter for larger enterprises in finance, manufacturing, education, and IT. Supports a wider range of communication channels like SMS, email, and WhatsApp. Stronger customer service. More complex backend integrations and steeper learning curve.Read more
CallRailBetter for marketing attribution and ROI analysis. More suitable for marketing and advertising use cases. Caters to a slightly smaller business demographic.Read more
Ozonetel CloudAgent FAQ
What is Ozonetel CloudAgent and what does Ozonetel CloudAgent do?
Ozonetel CloudAgent is a cloud-based contact center software offering AI-powered automation, IVR, and real-time analytics. It integrates with popular CRMs, providing businesses with tools to improve customer service and streamline communication. It's known for its ease of use and cost-effectiveness.
How does Ozonetel CloudAgent integrate with other tools?
Ozonetel CloudAgent integrates with popular CRM platforms like Zoho, Salesforce, and HubSpot. It also offers AI-powered automation features including chatbots and voicebots to streamline workflows and enhance customer interactions.
What the main competitors of Ozonetel CloudAgent?
Top alternatives to Ozonetel CloudAgent include VCC Live, JustCall, and NUACOM. These cloud-based contact center solutions offer similar features such as call routing, IVR, analytics, and CRM integrations, catering to businesses seeking enhanced customer service and streamlined communication.
Is Ozonetel CloudAgent legit?
Ozonetel CloudAgent is a legitimate cloud-based call center software. User reviews praise its ease of use, AI-powered features, and CRM integrations. However, some users have reported technical issues and limitations with certain features.
How much does Ozonetel CloudAgent cost?
I couldn't find pricing details for Ozonetel CloudAgent. Contact Ozonetel directly for product pricing or a customized quote. Consider exploring alternative cloud contact center solutions if budget is a primary concern.
Is Ozonetel CloudAgent customer service good?
Ozonetel CloudAgent's customer service receives positive feedback for its helpfulness and responsiveness, especially during urgent situations. However, some users have reported occasional delays in response times, particularly on weekends, and slow resolution of technical glitches.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.