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VCC Live description
VCC Live is a cloud-based contact center software that helps businesses manage customer interactions across various channels like voice, email, SMS, and chat. Its features include automated dialing, call routing, interactive voice response (IVR), and real-time performance dashboards. VCC Live is known for its ease of use, quick setup, and robust integrations with popular business tools. It's suitable for mid-sized and larger companies in industries like BPO, retail, finance, and healthcare, seeking to enhance customer service, improve sales outreach, or streamline debt collection processes.
What companies are using VCC Live?
Who is VCC Live best for
VCC Live is a cloud-based contact center software designed for mid-sized to larger businesses. Users praise its user-friendly interface, robust reporting, and flexible call routing. However, some have noted issues with internet connection stability and limited reporting customization. VCC Live offers excellent customer support and highly customizable settings.
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Best fit for mid-sized businesses seeking enhanced customer service, sales outreach, or debt collection.
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Suitable for various industries including BPO, retail, finance, and healthcare.
VCC Live features
| Supported VCC Live offers customizable real-time dashboards for monitoring call center data. |
| Supported VCC Live integrates with CRM systems like Salesforce, and others via Zapier. |
| Supported VCC Live allows building multi-level IVR trees using a drag-and-drop interface. |
| Supported VCC Live offers omnichannel customer service across various channels, including email, chat, and phone. |
| Supported VCC Live supports dynamic scripting, allowing agents to adjust scripts based on customer input. |
| Supported VCC Live offers automated dialing through its predictive dialer feature. |
| Supported VCC Live supports call routing with options like skills-based routing and VIP queues. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
VCC Live reviews
We've summarised 125 VCC Live reviews (VCC Live G2 reviews) and summarised the main points below.
- User-friendly interface for both agents and administrators.
- Excellent and responsive customer support and Key Account Managers.
- Highly customizable project settings and scripts.
- Robust reporting and statistics features.
- Flexible auto-dialers and call routing options.
- Internet connection instability affects functionality.
- Limited customization for reporting dashboards.
- Manual phone number assignment to projects is tedious.
- MacOS client application unavailable.
- Occasional bugs and software instability.
VCC Live pricing
The commentary is based on 7 reviews from VCC Live G2 reviews.
VCC Live's pricing is generally considered fair and cost-effective, with a good balance of features and support. Users appreciate the transparent, predictable costs and flexible pricing plans that contribute to significant cost savings. However, occasional comments mention exploring alternative solutions due to specific pricing details.
Users sentiment
See the VCC Live pricing page.
VCC Live alternatives
TalkdeskBetter for a wider range of industries and has more momentum. Stronger helpdesk integrations are available. A VCC Live competitor and alternative.Read more
wolkvoxBetter for Finance, Banking & Insurance, Software, IT & Telecommunications, Retail, Manufacturing, Education, Hospitality & Tourism, Transportation & Logistics, Legal, and Professional Services. Also has more momentum currently.Read more
HubSpot Sales HubBetter for sales teams focused on streamlining processes and automation. A more user-friendly interface is mentioned in user reviews. Integrates seamlessly with HubSpot's marketing tools. Rated higher by users. However, it has negative pricing sentiment and may be expensive.Read more
3CXBetter for smaller businesses and remote work. Offers a complete communication solution with calls, video conferencing, and live chat. Has more momentum compared to VCC Live.Read more
Dialpad Ai VoiceBetter for small businesses needing basic phone service. Offers AI-powered features like call transcription and summaries. Integrates with Google Workspace and Salesforce. Rated higher than VCC Live by users.Read more
XCALLYHas significantly more momentum and better ratings. Offers more robust omnichannel features and better customer support. A strong VCC Live competitor for medium to large businesses.Read more
VCC Live FAQ
What is VCC Live and what does VCC Live do?
VCC Live is a cloud-based contact center software providing omnichannel customer interaction management. It offers features like automated dialing, call routing, IVR, and real-time dashboards. VCC Live is known for its user-friendly interface and robust integrations, ideal for mid-sized to large businesses.
How does VCC Live integrate with other tools?
VCC Live integrates with various CRM systems like Salesforce, and others via Zapier, enabling streamlined workflows and enhanced customer relationship management. It also offers robust API options for custom integrations.
What the main competitors of VCC Live?
Alternatives to VCC Live include Talkdesk, wolkvox, JustCall, 3CX, Aloware, and XCALLY. These competitors offer similar features such as cloud-based contact center solutions, omnichannel communication, and AI-powered tools for improved customer experience and streamlined workflows.
Is VCC Live legit?
Yes, VCC Live is a legitimate cloud-based contact center software. It's known for its user-friendly interface and robust features, though some users report occasional bugs and connection issues. Consider VCC Live safe and reliable for enhancing customer service and sales outreach.
How much does VCC Live cost?
VCC Live does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and to determine if VCC Live is worth the investment for your call center.
Is VCC Live customer service good?
VCC Live's customer service receives positive feedback, with users highlighting the helpfulness and quick responses of the support team and Key Account Managers. While some mention occasional difficulties with first-line support and outsourced helpdesk, the overall sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.