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XCALLY description
XCALLY is a cloud-based contact center software that manages customer interactions across various channels like voice, email, chat, SMS, and social media. Designed for medium to large businesses, it provides tools for managing customer interactions, agent productivity, and analyzing performance. Key features include automation tools like chatbots, workforce management capabilities, and integrations with popular CRM and helpdesk systems. XCALLY emphasizes its user-friendly interface and aims to help businesses deliver efficient and satisfying customer service.
Who is XCALLY best for
XCALLY is a cloud-based contact center solution ideal for medium to large businesses. It offers omnichannel communication management, real-time dashboards, and robust integrations. Users praise its user-friendly interface and strong customer support, while some note a steeper learning curve for advanced features. XCALLY helps streamline customer interactions and improve agent productivity.
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Best for medium to large businesses seeking enhanced customer interaction management.
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A good fit across various industries needing streamlined communication.
XCALLY features
| Supported XCALLY integrates with major CRM systems. |
| Supported XCALLY offers real-time dashboards for monitoring call center operations and key metrics. |
| Supported XCALLY supports multi-channel communication, including email management, within a centralized platform. |
| Supported XCALLY supports workload management with its WFM tool, including real-time monitoring and resource allocation. |
| Supported Workflow automation is supported, including call routing and automated messages. |
| Supported XCALLY offers AI-powered chatbots, voicebots, intelligent automation, AI assistants, and quality analysis. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
XCALLY reviews
We've summarised 47 XCALLY reviews (XCALLY G2 reviews) and summarised the main points below.
- Excellent omnichannel capabilities, integrating various communication channels.
- User-friendly interface for agents and supervisors.
- Easy to install and maintain, with straightforward licensing.
- Strong customer support with fast response times.
- Powerful and versatile IVR designer.
- Limited customization options, especially for reports and mail management.
- Some integrations, like WhatsApp and Line, have limited functionality.
- Steep learning curve, especially for advanced features and custom modules.
- Occasional interface crashes and slowdowns, especially with high call volumes.
XCALLY pricing
The commentary is based on 7 reviews from XCALLY G2 reviews.
XCALLY offers four pricing plans: Community, Startup, Business, and Enterprise. The Community plan is free and includes basic features. The Startup plan is designed for small businesses and includes more advanced features. The Business plan is designed for medium-sized businesses and includes even more advanced features. The Enterprise plan is designed for large businesses and includes the most advanced features.
Users sentiment
See the XCALLY pricing page.
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XCALLY has a free plan.
Community
Basic features for small teams.
Startup
Advanced features for small businesses.
Business
More advanced features for medium-sized businesses.
Enterprise
Most advanced features for large businesses.
XCALLY alternatives
TalkdeskBetter for industries like healthcare, finance, retail, and others. A popular XCALLY alternative with more momentum. Users praise AI features, but note difficulty understanding some metrics.Read more
DaktelaBetter for small businesses. More focused on e-commerce and software companies. XCALLY is growing faster.Read more
HubSpot Sales HubBetter for mid-sized businesses focused on streamlining sales processes. Stronger CRM integration and broader industry applicability. More user reviews suggest ease of use, but note potential cost concerns as an XCALLY alternative/competitor.Read more
Bright PatternBetter for larger enterprises. Has more momentum based on website traffic data. Provides more robust email features.Read more
Yeastar P-Series PBX SystemBetter for smaller businesses needing VoIP and unified communications. Offers flexible deployment (cloud, on-premise, or software). Easier to implement and use. Positive reviews on customer service and ease of use. Includes video conferencing and team chat, unlike XCALLY.Read more
JustCallBetter for sales, support, and marketing teams needing streamlined communication and AI-powered insights. Grows faster than XCALLY. Users love the CRM integrations and AI features but dislike the mobile app and occasional connectivity issues.Read more
XCALLY FAQ
What is XCALLY and what does XCALLY do?
XCALLY is a cloud-based contact center software designed for medium to large businesses. It offers omnichannel communication management, agent productivity tools, and real-time analytics. Key features include chatbots, workforce management, and CRM integrations for efficient and satisfying customer service.
How does XCALLY integrate with other tools?
XCALLY integrates with major CRM systems and offers robust API for custom integrations. It supports communication workflow automation, enabling streamlined data exchange with various business tools. This enhances overall efficiency and data synchronization across platforms.
What the main competitors of XCALLY?
Top alternatives to XCALLY include Talkdesk, Daktela, Bright Pattern, and JustCall. These competitors offer similar features such as omnichannel communication, AI-powered automation, and CRM integrations, catering to businesses seeking robust contact center solutions.
Is XCALLY legit?
Yes, XCALLY is a legitimate cloud-based contact center software. It offers omnichannel communication, automation tools, and integrations with popular CRM systems. XCALLY is generally well-regarded for its user-friendly interface and robust features.
How much does XCALLY cost?
I cannot find pricing information for XCALLY. Contact XCALLY directly to obtain current product pricing and determine if it's worth the investment for your needs.
Is XCALLY customer service good?
XCALLY's customer service receives positive feedback. Users praise the helpful support team and their quick response times. While some mention slower responses, the overall sentiment towards support is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.