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Bright Pattern description
Bright Pattern is a cloud-based contact center software designed for midsize and enterprise companies. It offers a comprehensive suite of tools for managing customer interactions across multiple channels, including voice, email, chat, and social media. The platform is known for its ease of use, AI-powered features like chatbots and automated call routing, and seamless integration with popular CRM systems. Bright Pattern is focused on helping businesses enhance customer experience, improve agent productivity, and gain valuable insights from interaction data to optimize their contact center operations.
Who is Bright Pattern best for
Bright Pattern is a cloud-based contact center software ideal for midsize businesses wanting streamlined omnichannel communication. Users praise its easy setup and excellent customer support. However, some find the customization options and reporting features limited. It seamlessly integrates voice, email, chat, and social media, boosting agent productivity and enhancing customer experience.
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Best fit for mid-sized companies seeking enhanced customer interactions.
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A good fit across various industries handling substantial customer communications.
Bright Pattern features
| Supported Bright Pattern offers predictive dialing to connect agents with live calls. |
| Supported Bright Pattern offers AI-powered omnichannel contact center, empowering agents and informing supervisors. |
| Supported Bright Pattern offers AI-powered answering with conversational IVR and virtual agents. |
| Supported The Bright Pattern mobile app allows making and receiving calls. |
| Supported Bright Pattern offers a unified platform managing interactions across email, chat, social media, and phone. |
| Supported Bright Pattern integrates with various CRM systems, including Salesforce and Microsoft Dynamics. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Ease of Implementation
Bright Pattern reviews
We've summarised 97 Bright Pattern reviews (Bright Pattern G2 reviews) and summarised the main points below.
- Seamless omnichannel communication platform, integrating voice, email, chat, and social media.
- User-friendly interface for agents.
- Easy setup and implementation process, often praised.
- Excellent and responsive customer support.
- Highly scalable and flexible, adaptable to diverse business needs.
- Limited customization options, especially for the user interface.
- Lack of built-in AI features; reliance on third-party integrations like IBM.
- Email functionality is less robust than voice and chat features, especially for automation and prioritization.
- Reporting is limited, requiring manual data export and manipulation.
- Occasional system instability, including freezing and dropped calls.
Bright Pattern pricing
The commentary is based on 2 reviews from Bright Pattern G2 reviews.
Bright Pattern offers a good return on investment with its low-cost service and flexible features. While some users mention added costs for certain AI features, the overall pricing sentiment appears positive, especially considering the robust functionality and excellent customer support.
Users sentiment
See the Bright Pattern pricing page.
Bright Pattern alternatives
XCALLYHas stronger momentum and better ratings. More versatile IVR designer. A Bright Pattern competitor and alternative.Read more
TalkdeskBetter for a wider range of industries. Stronger Salesforce integration and AI-powered call summaries are appreciated by users. However, users have reported issues with call statistics and the mobile app. Talkdesk is growing slower than Bright Pattern.Read more
Webex CallingBetter for larger enterprises needing PBX replacement. More suitable for industries like software, marketing, retail, media, and hospitality. Higher rated by users.Read more
HubSpot Sales HubBetter for sales teams focused on pipeline management and automation. More suitable for diverse industries including Healthcare, Finance, and E-commerce. Stronger user ratings on G2 and Capterra.Read more
DaktelaBetter suited for e-commerce and software companies. Has stronger real-time dashboards. Daktela is growing faster than Bright Pattern. Provides a built-in helpdesk.Read more
JustCallBetter for sales, support, and marketing teams needing SMS and WhatsApp integrations. Has more momentum based on employee growth. Geared towards diverse industries including automotive, e-commerce, and healthcare.Read more
Bright Pattern FAQ
What is Bright Pattern and what does Bright Pattern do?
Bright Pattern is a cloud-based contact center software offering omnichannel communication tools, including voice, email, chat, and social media. It features AI-powered automation, CRM integrations, and a user-friendly interface, helping businesses improve agent productivity and enhance customer experience.
How does Bright Pattern integrate with other tools?
Bright Pattern integrates with various CRM systems, including Salesforce and Microsoft Dynamics. It offers a seamless omnichannel platform, unifying communications across email, chat, social media, and phone. While it lacks built-in AI, it can integrate with third-party AI tools.
What the main competitors of Bright Pattern?
Alternatives to Bright Pattern include Talkdesk, XCALLY, and JustCall. Salesforce Service Cloud, Daktela, and Zoho Desk are also strong competitors. These alternatives offer similar features like omnichannel communication, AI-powered tools, and CRM integrations.
Is Bright Pattern legit?
Yes, Bright Pattern is a legitimate cloud-based contact center software provider. G2 rates them 4.4/5 and they offer omnichannel communication, including voice, email, chat, and social media. They are praised for ease of use and customer support.
How much does Bright Pattern cost?
Bright Pattern doesn't publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and to determine if Bright Pattern is worth the investment for you.
Is Bright Pattern customer service good?
Bright Pattern's customer service receives overwhelmingly positive feedback. Users consistently praise the helpful, responsive, and attentive support team, highlighting their personalized onboarding, training, and ongoing assistance. While some mention slower responses from the engineering team, the overall sentiment towards customer service is excellent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.