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Daktela description
Daktela is a cloud-based contact center software that helps businesses manage customer interactions across multiple channels like voice, email, chat, and social media. It offers tools for call handling, automated messaging, agent productivity, and workforce management. Daktela is suitable for teams of all sizes and integrates with popular CRM and business applications. It stands out with its focus on AI-powered automation for tasks like call routing and agent assistance, aiming to improve efficiency and customer satisfaction.
Who is Daktela best for
Daktela is a cloud-based contact center solution best for small to medium-sized businesses, especially in e-commerce and software. Users praise its ease of use and comprehensive features, including call, email, chat, and social media management. While some report minor issues with call routing and reporting features, many appreciate the robust functionality and excellent customer support.
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Best for small to medium-sized businesses.
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Ideal for e-commerce and software companies.
Daktela features
| Supported Daktela centralizes customer interactions across various channels, including robust email management. |
| Supported Daktela offers an omnichannel solution with AI chatbots and analytics to empower agents and inform supervisors. |
| Supported Daktela offers AI-powered chatbots, voicebots, and emailbots to automate support and provide insights. |
| Supported Daktela supports automated management of communication workflows through its API. |
| Supported Daktela offers customizable reports, real-time dashboards, and data integration for informed decision-making. |
| Supported Daktela offers AI-powered Voicebots that can answer calls and route them. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Ease of Implementation
Daktela reviews
We've summarised 47 Daktela reviews (Daktela G2 reviews) and summarised the main points below.
- Excellent and responsive customer support praised by multiple users.
- Easy to use and intuitive interface for managing customer interactions.
- Comprehensive features for managing calls, emails, chats, and social media in one platform.
- Flexible and customizable system to fit specific business needs.
- Real-time analytics and reporting features for monitoring team performance.
- Occasional call routing issues to specific queues reported.
- Some reporting features require manual refresh to update.
- Phone integration with Microsoft Teams has occasional glitches.
- Merging tickets can be cumbersome, and unmerging is not possible.
- Longer reporting durations can cause slow loading times.
Daktela pricing
The commentary is based on 3 reviews from Daktela G2 reviews.
Daktela's pricing is considered reasonable and cost-effective, especially compared to on-premises alternatives. Users appreciate the flexible, scalable nature of the platform, allowing it to adapt to various business needs while offering valuable features.
See the Daktela pricing page.
Daktela alternatives
TalkdeskBetter for a wider range of industries. More suitable for medium to large businesses. Has more website traffic momentum as a Daktela alternative. Lower ratings on Glassdoor. Users report issues with call statistics and the mobile app.Read more
wolkvoxBetter fit for finance, healthcare, retail, and IT industries. Website traffic is growing faster. More cost-effective with a flexible pricing model. Stronger focus on security and compliance. A Daktela competitor and alternative.Read more
Dialpad Ai VoiceBetter for smaller businesses needing basic phone service with AI features. Provides AI-powered call transcriptions and summaries. Less comprehensive omnichannel support. Call quality and occasional app glitches may be drawbacks for Daktela alternatives. Negative pricing sentiment compared to Daktela.Read more
HubSpot Sales HubBetter for streamlining sales processes in mid-sized businesses. A strong HubSpot Daktela alternative for those seeking a user-friendly interface and integrated tools.Read more
XCALLYMore suitable for medium to large businesses. Has stronger website traffic growth and LinkedIn employee growth, indicating greater momentum. Users praise the omnichannel capabilities, user-friendly interface, and robust IVR designer. However, some users mention limited customization and a steeper learning curve.Read more
Yeastar P-Series PBX SystemOffers more flexible deployment options and integrates with Microsoft Teams and Zoho. Rated higher by users on G2. Easier to use and implement.Read more
Daktela FAQ
What is Daktela and what does Daktela do?
Daktela is a cloud-based contact center solution offering omnichannel customer interaction management. It features AI-powered automation for tasks like call routing and agent assistance, along with tools for call handling, messaging, and workforce management. Daktela integrates with popular business applications and is best suited for small to medium-sized businesses.
How does Daktela integrate with other tools?
Daktela integrates with popular CRM and business applications, offering flexible API-driven automation for communication workflows. This allows for streamlined data exchange and process automation, enhancing overall efficiency.
What the main competitors of Daktela?
Talkdesk, wolkvox, JustCall, XCALLY, Zoho Desk, and Dialpad Ai Voice are alternatives to Daktela. These competitors offer similar features, such as AI-powered automation, multi-channel communication, and analytics, catering to businesses seeking cloud-based contact center solutions.
Is Daktela legit?
Yes, Daktela is a legitimate cloud-based contact center software. It offers various features, including AI-powered automation and multi-channel communication management. Users praise Daktela for its ease of use and comprehensive features, indicating it is a safe and reliable choice.
How much does Daktela cost?
I cannot find pricing details for Daktela. Contact Daktela directly to get current pricing information and determine if the product is worth the investment for your needs.
Is Daktela customer service good?
Daktela's customer service receives overwhelmingly positive feedback. Users consistently praise the helpful, responsive, and friendly support team, highlighting their quick response times and effective problem-solving. While some minor issues with the product exist, the excellent customer service appears to mitigate these concerns.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.