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Odigo description
Odigo is a cloud-based contact center software designed for large enterprises. It provides a suite of tools like omnichannel communication, AI-powered automation, intelligent routing, and performance analytics. Odigo aims to create a seamless and efficient experience for both customers and service agents. With a focus on data-driven optimization and a global presence, Odigo has a proven track record within the customer service industry.
Who is Odigo best for
Odigo is a cloud-based contact center solution for medium-sized businesses. It offers omnichannel communication, AI-powered automation, and intelligent routing. Odigo integrates with popular CRM systems like Salesforce and Pega. It also provides a secure and scalable platform with always-on access.
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Best for medium-sized businesses.
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No industry-specific information available.
Odigo features
| Supported Odigo integrates with popular CRM systems like Salesforce and Pega. |
| Supported Odigo offers AI-powered automation for intelligent decision-making and process optimization. |
| Supported Odigo offers advanced call routing with features like Automated Call Distribution (ACD) and intelligent routing. |
| Supported Odigo offers a secure, scalable platform with always-on access and a full REST API. |
| Supported Odigo offers an AI-powered omnichannel contact center solution to empower agents and inform supervisors. |
| Supported Odigo supports workload management via its workforce management features, including real-time monitoring. |
Odigo alternatives
NICE CXoneBetter suited for businesses of all sizes. Has a larger community and is growing faster. Offers a wider range of integrations and more robust automation features. Users appreciate detailed call transcripts and easy API integration. However, some users report integration difficulties, hidden costs, and unreliable technical support. A strong NICE CXone alternative for those prioritizing scalability and advanced features.Read more
MyOperatorBetter for companies primarily operating in India. More suitable for a wider range of industries including healthcare, finance, and education. Has more momentum in terms of LinkedIn employee growth. Offers call logging, automated dialing, and real-time statistics features.Read more
MaxContactBetter for mid-sized businesses, especially in the UK. More suitable for industries like finance, retail, and legal. Noted for ease of use and UK-based support. Has positive pricing sentiment and is growing faster.Read more
SinglecommBetter suited for mid-sized businesses. Has significantly more momentum currently. A strong Odigo competitor for those prioritizing ease of use and cost reduction via streamlined workflows.Read more
DiabolocomBetter suited for mid-sized businesses. Has stronger momentum based on website traffic and employee growth. Offers features like power dialing and helpdesk integration.Read more
360 CTIBetter fit for smaller businesses actively using Salesforce. Has stronger momentum based on employee growth. Integrates phone calls directly into Salesforce.Read more
Odigo FAQ
What is Odigo and what does Odigo do?
Odigo is a cloud-based contact center solution for large enterprises, providing omnichannel communication, AI-powered automation, intelligent routing, and performance analytics. It empowers agents, informs supervisors, and streamlines customer interactions for a seamless experience.
How does Odigo integrate with other tools?
Odigo integrates with popular CRM systems like Salesforce and Pega. It also offers a secure and scalable platform with always-on access and a full REST API for further integrations. This allows businesses to connect Odigo with other essential tools, streamlining workflows and enhancing the customer experience.
What the main competitors of Odigo?
Alternatives to Odigo include NICE CXone, Zoom Contact Center, and Singlecomm. These competitors offer similar features such as omnichannel communication, AI-powered automation, and analytics. Other options like MyOperator, MaxContact, and 360 CTI cater to different business sizes and needs.
Is Odigo legit?
Yes, Odigo is a legitimate cloud-based contact center solution. It offers features like omnichannel communication and AI-powered automation. Reviews on G2 and Glassdoor rate Odigo positively overall, indicating it is a safe and reliable choice.
How much does Odigo cost?
Odigo does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific business needs and requirements.
Is Odigo customer service good?
Odigo receives positive customer service reviews, with users highlighting its cloud-based nature, ease of use, and seamless integration capabilities. Customers report good experiences and find it beneficial for handling customer issues and engagements efficiently.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.