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MaxContact description
MaxContact is a cloud-based contact center software designed for mid-sized businesses, particularly in the UK. It helps manage customer interactions across various channels like phone, email, and chat. MaxContact emphasizes its automated dialing features, which increase agent productivity by eliminating manual dialing and prioritizing calls. The software also offers call routing, CRM integration, and analytics to measure contact center performance. MaxContact prides itself on its ease of use, compliance features, and UK-based support.
Who is MaxContact best for
MaxContact is a UK-based cloud contact center software best for mid-sized businesses in regulated industries. Users praise its responsive customer support and user-friendly interface. However, some find the IVR functionality basic and experience bugs with newer features. It offers robust call routing, CRM integrations, and analytics.
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Best for mid-sized businesses.
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Ideal for finance, retail, logistics, legal, government, and professional services.
MaxContact features
| Supported MaxContact integrates with popular CRM systems like Salesforce, HubSpot, and Zoho. |
| Supported MaxContact supports call analytics, including call volume and potentially other metrics. |
| Supported MaxContact offers automated dialing for outbound calls. |
| Supported MaxContact supports predictive dialing to optimize agent availability and minimize abandoned calls. |
| Supported MaxContact supports skill-based routing for outbound calls, and likely for inbound calls too. |
| Supported MaxContact offers various call routing options, including intelligent and automated distribution. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
MaxContact reviews
We've summarised 53 MaxContact reviews (MaxContact TrustPilot reviews, MaxContact Capterra reviews and MaxContact G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, especially during and after deployment.
- User-friendly interface and easy to learn for agents.
- Comprehensive features for call routing, CRM integration, and analytics.
- Regular product updates and new features being added.
- Good value for money compared to competitors.
- IVR functionality is basic compared to other products, limiting self-service options.
- Many features, especially new ones, are buggy and don't work as expected.
- Slow development of new features and missed deadlines.
- Limited reporting customization without paying for an extended version.
- Difficult setup and management for complex features.
MaxContact pricing
The commentary is based on 3 reviews from MaxContact Capterra reviews.
MaxContact offers three packages: Call, Connect, and Complete. The Call package focuses on outbound and inbound calling features. The Connect package adds omnichannel capabilities, including Facebook, WhatsApp, Email, and SMS. The Complete package includes all the features of Call and Connect, along with speech analytics. Add-ons include AI-Powered Chatbot, Spokn AI – Speech Analytics, Workforce Management, and PCI Payment Engine.
Users sentiment
See the MaxContact pricing page.
MaxContact alternatives
TalkdeskBetter for larger enterprises and a wider range of industries. Talkdesk is growing slower and has lower ratings. Some users find Talkdesk's statistical metrics confusing and report issues with call connectivity and the mobile app. It's a strong MaxContact competitor and Talkdesk alternative for businesses prioritizing AI-driven customer experience.Read more
VCC LiveLower ratings on Glassdoor. Has less momentum based on website traffic and employee growth. Fewer industry-specific applications mentioned. Lacks conversation analytics powered by AI.Read more
SinglecommMore focused on data security and compliance. Has fewer features and integrations. Caters to a broader range of industries. Is growing faster.Read more
HubSpot Sales HubBetter for sales teams focused on streamlining processes and automation. A more suitable MaxContact alternative for businesses already invested in the HubSpot ecosystem. Broader industry applicability. More user reviews suggest slightly lower overall user satisfaction.Read more
TCNBetter for small businesses. Caters specifically to finance, healthcare, and utilities. No contract requirements.Read more
Connex OneBetter fit for larger enterprises and small businesses. Lower rated on G2. Fewer specialized features for outbound calling and contact center management.Read more
MaxContact FAQ
What is MaxContact and what does MaxContact do?
MaxContact is a cloud-based contact center software for mid-sized UK businesses. It manages customer interactions across phone, email, and chat, featuring automated dialing, call routing, CRM integrations, and analytics. MaxContact is praised for its ease of use and UK-based support.
How does MaxContact integrate with other tools?
MaxContact integrates with popular CRM systems like Salesforce, HubSpot, and Zoho. This CRM integration streamlines workflows and improves agent productivity. It also offers various call routing options and robust analytics to measure contact center performance.
What the main competitors of MaxContact?
Talkdesk, VCC Live, Ameyo, Singlecomm, Diabolocom, and Connex One are top MaxContact competitors. These alternatives offer similar cloud-based contact center solutions with features like omnichannel communication, AI-powered automation, and analytics.
Is MaxContact legit?
Yes, MaxContact is a legitimate cloud-based contact center software. It receives positive ratings on platforms like Capterra and TrustPilot, and users praise its ease of use and customer support. MaxContact is safe and suitable for mid-sized UK businesses seeking improved customer interaction management.
How much does MaxContact cost?
I couldn't find pricing details for MaxContact. For the most current pricing information, it's best to visit their website or contact their sales team directly.
Is MaxContact customer service good?
MaxContact's customer service receives overwhelmingly positive feedback. Users praise the knowledgeable, responsive, and helpful support staff, particularly during setup and for ongoing maintenance. The readily available assistance and quick turnaround times for issue resolution contribute to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.