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Singlecomm description
Singlecomm is a cloud-based contact center software designed for mid-sized businesses. It offers a range of features including omnichannel communication, customizable agent workflows, and detailed performance analytics all within a single platform. The software aims to be user-friendly, minimizing agent training time and IT costs with its drag-and-drop interface. Singlecomm prioritizes data security and compliance, making it suitable for businesses handling sensitive information. They also offer integrations with popular CRM and business tools.
Who is Singlecomm best for
Singlecomm is a cloud-based contact center software ideal for mid-sized businesses. It offers omnichannel communication, customizable workflows, and detailed analytics in a user-friendly platform. Singlecomm prioritizes data security and compliance, integrates with popular business tools, and aims to minimize training time and IT costs.
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Best for mid-sized businesses.
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Suitable for various industries.
Singlecomm features
| Supported Singlecomm integrates with CRM systems via its open architecture. |
| Supported Singlecomm offers real-time dashboards for call center data. |
| Supported Singlecomm offers real-time reporting, updating graphs and reports as data is entered. |
| Supported Singlecomm offers various call routing options, including skill-based and scoring-based routing. |
| Supported Singlecomm offers omnichannel customer service with features like unified desktop and customizable workflows. |
Singlecomm alternatives
TeleCMIBetter fit for companies of all sizes and various industries. Has a free trial. More popular and growing faster. Users praise customer support, ease of use, and integrations. Note that some users mention the mobile app and SMS functionality needing improvements.Read more
SharpenMore suitable for small businesses. Priced lower but requires a 3-year commitment. Users report occasional glitches and inconsistencies. Has less momentum.Read more
TalkdeskBetter fit for larger organizations and a wider range of industries. Talkdesk leverages AI for enhanced customer experience and offers more robust features like helpdesk integration and advanced call monitoring. It has significantly more reviews and greater brand recognition, but user sentiment is slightly less positive.Read more
MaxContactBetter for businesses operating in the UK. A strong Singlecomm alternative for regulated industries like finance and legal. More focused on automated dialing.Read more
OdigoBetter fit for enterprise businesses. Has more momentum based on website traffic growth.Read more
Bright PatternBetter suited for larger organizations. Has a strong reputation for ease of use and omnichannel capabilities, but customization and reporting features may be limited. Bright Pattern is growing faster than Singlecomm.Read more
Singlecomm FAQ
What is Singlecomm and what does Singlecomm do?
Singlecomm is a cloud-based contact center software for mid-sized businesses. It offers omnichannel communication, customizable workflows, and performance analytics within a single, user-friendly platform. This helps minimize agent training and IT costs, while prioritizing data security and compliance. It also integrates with popular CRM and business tools.
How does Singlecomm integrate with other tools?
Singlecomm offers CRM integrations through its open architecture, allowing it to connect with your existing business tools. This streamlines workflows and improves data management by centralizing customer information and interactions within a unified platform.
What the main competitors of Singlecomm?
Singlecomm's main competitors include TeleCMI, Sharpen, Talkdesk, MaxContact, Odigo, and Bright Pattern. These alternatives offer similar features such as omnichannel communication, analytics, and integrations with other business tools. They target various business sizes, from mid-sized businesses to large enterprises.
Is Singlecomm legit?
Yes, Singlecomm is a legitimate cloud-based contact center software. It appears safe to use, indicated by positive website traffic growth and employee growth. G2 reviews rate Singlecomm 4.3/5 stars, further suggesting its legitimacy as a contact center solution.
How much does Singlecomm cost?
I couldn't find pricing details for Singlecomm. Contact Singlecomm directly for product pricing information or to determine if it's worth the investment for your needs.
Is Singlecomm customer service good?
Singlecomm's support team is considered "stellar," with users highlighting their helpfulness. The intuitive reports, particularly the Looker/Analytics feature, are highly praised for providing valuable business insights. However, some users desire faster implementation of new platform features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.