Last updated on
Ratings
TCN description
TCN Operator is a cloud-based contact center software that combines various tools for managing customer interactions. Its features include automation, data analysis, and multi-channel communication options like voice, text, and email. TCN offers flexible and customizable solutions without requiring contracts. This makes it suitable for mid-sized companies looking for a scalable and cost-effective contact center solution. TCN prioritizes user-friendliness and provides support and training resources.
Who is TCN best for
TCN Operator is a flexible, cloud-based contact center solution designed for mid-sized businesses. It offers multi-channel communication, automation, and data analysis tools to streamline customer interactions. TCN prioritizes user-friendliness and scalability, eliminating the need for contracts.
-
Best for medium-sized businesses (101-1000 employees), providing an excellent fit.
-
Particularly well-suited for businesses in finance, healthcare, and utilities.
TCN features
| Supported TCN Operator combines various tools for managing customer interactions, including voice, text, and email. |
| Supported TCN Operator makes it easy to automate tasks. |
| Supported TCN offers data analysis features to guide contact center operations. |
| Supported TCN Operator brings all communication channels into one easy-to-use interface. |
| Supported TCN Operator includes workforce engagement solutions to improve agent effectiveness. |
| Supported TCN Operator's compliance suite helps keep contact center operations hassle-free. |
| Supported TCN Operator provides insights to guide current and future contact center operations. |
TCN pricing
See the TCN pricing page.
TCN alternatives
SinglecommBetter for companies with 100-1000 employees and has more momentum. A TCN competitor focused on data security and CRM integrations.Read more
TalkdeskBetter for larger businesses needing AI-powered automation and helpdesk integration. Talkdesk is a strong Talkdesk competitor and TCN alternative.Read more
Dialpad Ai VoiceBetter for businesses of all sizes, not just mid-sized. Offers AI-powered call transcription, summaries, and action items. Integrates with Google Workspace and Salesforce. Negative pricing sentiment.Read more
Connex OneBetter for large enterprises. More focused on finance and business services. Lower rated on G2.Read more
OdigoBetter for large enterprises. Focuses on data-driven optimization and has a global presence. Is growing faster.Read more
MaxContactBetter for UK-based mid-sized businesses, especially in regulated industries like financial services, retail, legal, and government. Stronger emphasis on automated dialing and boasts higher ratings.Read more
TCN FAQ
What is TCN and what does TCN do?
TCN is a cloud-based contact center software offering tools for managing customer interactions. It features automation, data analysis, and multi-channel communication, making it a flexible solution for mid-sized companies seeking a scalable and cost-effective platform.
How does TCN integrate with other tools?
TCN Operator integrates various communication channels into a single platform. It offers integrations with CRM and business tools, though specific integrations are not listed in the provided data.
What the main competitors of TCN?
TCN's main competitors include Singlecomm, Talkdesk, Dialpad Ai Voice, Connex One, Odigo, and MaxContact. These alternatives offer similar contact center solutions with varying features like omnichannel communication, AI, and automation.
Is TCN legit?
TCN is a legitimate cloud-based contact center software provider. G2 gives TCN a 4.5/5 rating based on user reviews. TCN offers multi-channel communication, automation, and data analysis features, making it a safe and reliable option for mid-sized businesses.
How much does TCN cost?
I couldn't find pricing details for TCN. Contact TCN directly to determine if the product is worth the investment given your specific business requirements.
Is TCN customer service good?
TCN's customer service receives positive feedback. Users praise the knowledgeable, helpful, and friendly support team, highlighting their quick responses and effective problem-solving. They appreciate the readily available support and the team's dedication to customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.