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Diabolocom description
Diabolocom is a global cloud-based contact center platform designed for mid-sized and larger companies. It enables businesses to manage customer interactions across various channels like voice, email, and social media. The platform integrates with popular CRMs such as Salesforce and Microsoft Dynamics. Diabolocom stands out for its use of AI to improve efficiency and customer experience, offering features like automated call routing, sentiment analysis, and virtual agents. It also provides robust analytics and reporting tools to track performance and optimize campaigns.
Who is Diabolocom best for
Diabolocom is a cloud contact center platform ideal for mid-sized businesses. It streamlines customer interactions across voice, email, and social media, integrating with popular CRMs like Salesforce. Diabolocom leverages AI for automated routing and sentiment analysis, boosting efficiency and customer experience.
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Best for medium-sized businesses.
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Ideal for businesses focused on customer service and seeking streamlined communication.
Diabolocom features
| Supported Diabolocom integrates with various CRM systems, including Salesforce and Microsoft Dynamics. |
| Supported Diabolocom offers virtual phone numbers in over 100 countries. |
| Supported Diabolocom offers skill-based routing to connect customers with the most qualified agents. |
| Supported Diabolocom offers call analytics, including call volume, duration, and potentially wait times. |
| Supported Diabolocom offers omnichannel customer service across various channels, including email, chat, social media, and phone. |
| Supported Diabolocom supports call routing with its IVR and ACD features. |
Diabolocom alternatives
Bright PatternHas more integrations, including HubSpot. Known for ease of use and AI-powered features. Users mention seamless omnichannel communication and easy setup but note limited customization and occasional instability. Shows less momentum currently.Read more
TeleCMIBetter fit for smaller businesses. Offers a free trial. User reviews praise customer support and ease of use but highlight missing features like an auto-dialer and robust SMS functionality. Grows slower than Diabolocom.Read more
Webex CallingBetter for large enterprises needing PBX replacement. Stronger customer service and ease of use. Users love its call quality and integration with other Webex products. Note, occasional glitches and mobile app sluggishness have been reported.Read more
Connex OneBetter fit for businesses in finance. Has fewer features and integrations. Lower ratings.Read more
OdigoBetter for enterprise companies. Has fewer integrations. Odigo is growing slower than Diabolocom.Read more
SinglecommBetter for companies focused on data security and compliance. Has fewer features and integrations. Grows slower than Diabolocom.Read more
Diabolocom FAQ
What is Diabolocom and what does Diabolocom do?
Diabolocom is a cloud contact center platform for mid-sized and larger companies. It offers omnichannel customer interaction management, AI-powered automation (like call routing and sentiment analysis), CRM integrations, and robust analytics. It helps businesses improve efficiency and customer experience.
How does Diabolocom integrate with other tools?
Diabolocom integrates with CRM systems like Salesforce and Microsoft Dynamics, enabling streamlined data flow and enhanced customer relationship management. It also supports integrations for various communication channels, including voice, email, and social media, creating a unified platform for customer interactions.
What the main competitors of Diabolocom?
Diabolocom's main competitors include Talkdesk, Bright Pattern, TeleCMI, MaxContact, Connex One, and Odigo. These alternatives offer similar cloud-based contact center solutions with features like omnichannel communication, AI-powered automation, and analytics.
Is Diabolocom legit?
Diabolocom is a legitimate cloud-based contact center platform. It offers various features like AI-powered call routing and CRM integrations, suitable for mid-sized businesses seeking enhanced customer interaction management. Reviews on Glassdoor rate it 4 out of 5 stars.
How much does Diabolocom cost?
Diabolocom does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and to determine if the product is worth it for you.
Is Diabolocom customer service good?
Diabolocom's customer service receives positive feedback for their responsiveness and helpfulness in maximizing the tool's potential. However, some users note differences in functionality compared to other providers, particularly regarding the availability of real-time call records.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.