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MyOperator description
MyOperator is a cloud-based communication platform designed for businesses of all sizes, though primarily used in India. It offers a suite of features including virtual phone numbers, call tracking and analytics, interactive voice response (IVR), SMS and WhatsApp messaging, and integrations with popular CRM platforms. MyOperator aims to streamline business communications, improve customer engagement, and boost sales by providing a centralized platform for managing customer interactions and tracking key performance indicators.
Who is MyOperator best for
MyOperator is a cloud-based communication platform ideal for small to medium businesses, especially in India. Users love its user-friendly interface, 24/7 support, and call analytics features. However, some have reported occasional call drops and inconsistent support responses. It offers virtual phone numbers, IVR, SMS, and WhatsApp integration, making it a valuable tool for managing customer interactions and boosting sales.
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Best for small to medium-sized businesses.
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Ideal for businesses in Healthcare, Finance, E-commerce, Retail, and other customer-centric industries.
MyOperator features
| Supported MyOperator supports automated bulk SMS and WhatsApp messaging, and likely personalized messages. |
| Supported MyOperator provides international phone numbers, enabling local presence for businesses. |
| Supported MyOperator supports multi-level IVR, enabling sophisticated phone menus. |
| Supported MyOperator integrates with various CRM systems like Zoho, Salesforce, and Freshdesk. |
| Supported MyOperator supports call analytics, including call volume, duration, and other metrics. Wait times are indirectly inferred. |
| Supported MyOperator offers cloud VoIP calling with advanced call management features. |
| Supported MyOperator supports call forwarding to other numbers via multiple features. |
MyOperator reviews
We've summarised 86 MyOperator reviews (MyOperator Software Advice reviews, MyOperator Capterra reviews and MyOperator G2 reviews) and summarised the main points below.
- User-friendly interface praised for ease of use and setup.
- 24/7 customer support availability appreciated by many.
- Call tracking, recording, and analytics features valued for business insights.
- Virtual phone numbers and IVR system enable efficient call management.
- Affordable pricing for basic plans, especially beneficial for startups.
- Occasional call drops and unclear voice quality reported by some users.
- Some users find the pricing non-competitive and unclear, with unexpected price hikes.
- Limited integrations with platforms like Google Suite and HRMS.
- Some users report a difficult learning curve for advanced IVR setup and call routing.
- Customer support response times can be inconsistent, with some reporting slow or unhelpful responses.
MyOperator pricing
The commentary is based on 14 reviews from MyOperator Capterra reviews, MyOperator G2 reviews and MyOperator Software Advice reviews.
MyOperator's pricing receives mixed reviews. Some users find it affordable and a good value, while others express concerns about non-competitive pricing, hidden plans, and unexpected price increases upon renewal. Several users suggest exploring alternative solutions for better deals.
See the MyOperator pricing page.
WHATSAPP ONLY
Multi-User Chat, WhatsApp Campaigns, WhatsApp Analytics, Send Template API, Easy Switch to Call + WhatsApp, Virtual Number Included
CALL + WHATSAPP
All WhatsApp Features +, Automated IVR, Unlimited Outgoing, Unlimited Incoming, Pro Licenses (3 users), Call Agents (80), Channels (5*2), Analytics
Small Business
VoIP-enabled, WhatsApp API, Multi-level IVR, 24/7 support, Standard daily reports, Virtual number option, Live-call transfer, API/ CRM integration, Call queueing, Hybrid calling (mobile + webrtc), Call disposition, Break tagging
Growth Plan
VoIP-enabled, WhatsApp API, All small business features plus Outgoing calls enabled, Auto dialer, Click 2 call, Geographical redundancy, Truecaller Integration, Account management
MyOperator alternatives
TalkdeskBetter for larger enterprises and has more momentum. Stronger AI focus. Integrates with helpdesk solutions. More expensive.Read more
JustCallBetter suited for larger organizations and a wider range of industries. It has stronger momentum in terms of web traffic and employee growth. Offers AI-powered conversation insights. A JustCall alternative, MyOperator, might be a better fit for smaller businesses focused on the Indian market.Read more
alohaa.aiBetter for smaller companies. Has a lower website traffic growth and declining employee growth. Fewer features and no user reviews available.Read more
NextivaBetter for larger companies. Has broader industry coverage. Higher rated and growing faster than MyOperator. More expensive, but users highlight its ease of use and mature platform. MyOperator alternative. MyOperator competitor.Read more
Dialpad Ai VoiceBetter for larger organizations. Has AI-powered features like call transcription and summaries. Integrates with Google Workspace and Salesforce. Growing faster than MyOperator. More expensive.Read more
NUACOMBetter for small businesses and easier to use. Has stronger customer service, higher G2 ratings, and is growing faster. Lacks SMS/WhatsApp features. More expensive.Read more
MyOperator FAQ
What is MyOperator and what does MyOperator do?
MyOperator is a cloud-based business communication platform primarily serving India. It offers virtual phone numbers, call tracking, IVR, SMS, WhatsApp messaging, and CRM integrations. MyOperator helps businesses streamline communications, improve customer engagement, and boost sales through a centralized platform.
How does MyOperator integrate with other tools?
MyOperator integrates with popular CRM platforms like Zoho, Salesforce, and Freshdesk. It also supports SMS and WhatsApp messaging integrations for streamlined communication. However, some users note limited integrations with platforms like Google Suite and HRMS.
What the main competitors of MyOperator?
Alternatives to MyOperator include Talkdesk, JustCall, alohaa.ai, Nextiva, Dialpad Ai Voice, and NUACOM. These competitors offer similar features such as call tracking, analytics, and integrations with CRM platforms. They primarily target businesses seeking cloud-based communication solutions.
Is MyOperator legit?
MyOperator appears to be a legitimate business communication platform, especially for small to medium-sized businesses in India. User reviews highlight its user-friendly interface and helpful customer support. However, potential users should be aware of reported issues with call quality and pricing transparency.
How much does MyOperator cost?
MyOperator pricing starts at 200 INR for the WhatsApp Only plan. Small Business plans are 1250 INR, and Growth plans are 2500 INR. The Call + WhatsApp plan is 5000 INR. Custom enterprise pricing is also available. Is MyOperator worth it for your business? It depends on your specific communication needs and budget.
Is MyOperator customer service good?
Customer reviews on MyOperator's support are mixed. While some praise the 24/7 availability and proactive team, others report slow response times and unhelpful support, especially after purchase. Some negative reviews mention deceptive sales practices.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.