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360 CTI description
360 CTI is a tool that integrates phone calls into your company's Salesforce system. This means your sales team can make and receive calls directly within Salesforce, without needing separate apps or devices. 360 CTI automatically connects incoming calls with the caller's Salesforce record, giving your team instant access to their information. This helps them provide better and faster service. Teams can also log calls, take notes, and schedule follow-ups directly in Salesforce, saving time and keeping everything organized.
Who is 360 CTI best for
360 CTI integrates phone calls directly into Salesforce, saving sales teams time and improving customer service. Teams can make and receive calls, log notes, and schedule follow-ups, all within Salesforce. This eliminates the need for separate apps and improves workflow efficiency. 360 CTI is best suited for sales and service teams at small to medium-sized businesses.
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Ideal for medium-sized businesses using Salesforce.
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Suitable for various industries seeking streamlined Salesforce integration.
360 CTI features
| Supported 360 CTI offers smart call routing, enabling efficient call distribution and management. |
| Supported Preview dialing is supported via the power dialer feature. |
| Supported 360 CTI integrates with Salesforce to manage calls and customer interactions. |
| Supported Multi-level IVR is supported. |
| Supported Call logging and recording is supported. |
| Supported 360 CTI supports automated dialing through its auto-dialer feature. |
| Supported 360 CTI integrates with Salesforce CRM, enabling call management and workflow automation within the CRM. |
360 CTI alternatives
TalkdeskBetter fit for larger organizations. Stronger AI focus and broader industry applicability. More integrations, real-time dashboards and robust call features. Talkdesk is a popular 360 CTI competitor.Read more
NatterboxBetter for small to mid-sized businesses. Has more momentum. Stronger customer support and easier administration are noted by users. However, users also mention limited reporting, occasional call quality issues, and a lack of desktop/SMS features as drawbacks. A 360 CTI alternative and competitor.Read more
JustCallBetter for larger organizations and a wider range of industries. Offers more robust features including SMS marketing and appointment scheduling. Provides AI-powered conversation insights. JustCall is a strong 360 CTI competitor.Read more
Dialpad Ai VoiceBetter for larger organizations and a wider range of industries. Offers AI powered features like call transcription and summaries. Has more momentum.Read more
Webex CallingBetter for larger companies. More suitable for industries like Marketing & Advertising and Software, IT & Telecommunications. Higher ratings and positive user reviews.Read more
HubSpot Sales HubBetter for mid-sized businesses and a wider range of industries. Provides more robust features beyond call management, including sales automation, email marketing, and deal tracking. Users praise its user-friendly interface and seamless integrations. However, note the potentially higher cost and some reported issues with the calling feature. A strong HubSpot Sales Hub alternative for businesses needing broader sales and marketing functionalities.Read more
360 CTI FAQ
What is 360 CTI and what does 360 CTI do?
360 CTI integrates phone calls directly into Salesforce, allowing sales teams to manage calls, access customer data, log interactions, and schedule follow-ups all within the CRM. This streamlines workflows and enhances productivity for SMB sales and service teams using Salesforce.
How does 360 CTI integrate with other tools?
360 CTI seamlessly integrates with Salesforce, allowing sales teams to manage calls, access customer data, log interactions, and schedule follow-ups directly within the CRM. This streamlines workflows and enhances productivity by consolidating communication tools.
What the main competitors of 360 CTI?
Top alternatives to 360 CTI include Talkdesk, Natterbox, and JustCall. These competitors offer similar Salesforce integration and call center features for businesses seeking streamlined communication solutions. Other options include Dialpad Ai Voice and Webex Calling.
Is 360 CTI legit?
Yes, 360 CTI is a legitimate tool that integrates with Salesforce, enabling sales teams to manage calls directly within the platform. It offers features like call routing, logging, and automated dialing, enhancing efficiency and organization.
How much does 360 CTI cost?
I couldn't find pricing details for 360 CTI. For the most current pricing information, it's best to visit their website directly or contact their sales team.
Is 360 CTI customer service good?
Customer reviews highlight 360 CTI's ease of use and excellent customer support as its best features. However, some users suggest improvements for admin account access and call distribution.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.