Last updated on
Company health
Ratings
Natterbox description
Natterbox is a cloud-based contact center solution built specifically for companies using Salesforce. It allows you to make and receive calls, send texts, and manage customer interactions without leaving Salesforce. Natterbox offers features such as call recording, automated call logging, and real-time analytics to improve team efficiency and customer experience. It's a good option for mid-sized businesses looking to streamline communications and improve their sales and service operations, all within the Salesforce platform.
Who is Natterbox best for
Natterbox is a cloud-based contact center solution seamlessly integrated with Salesforce. Users praise its ease of use and robust call routing, while some note limitations in reporting and call quality. It's ideal for mid-sized businesses seeking enhanced sales and customer service within Salesforce.
-
Best fit for mid-sized businesses leveraging Salesforce.
-
Ideal for businesses focused on sales and customer service.
Natterbox features
| Supported Natterbox offers native integration with Salesforce. |
| Supported Natterbox offers customizable inbound routing policies and call queuing. |
| Supported Natterbox automatically captures call data, including call duration and caller information. |
| Supported Natterbox supports sending and receiving SMS messages, including custom templates and automation. |
| Supported Natterbox offers call recording and stores recordings securely in AWS, accessible within Salesforce. |
| Supported Natterbox offers real-time analytics and reporting via its Salesforce integration. |
| Supported Natterbox supports real-time coaching with AI-driven insights and feedback. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Natterbox reviews
We've summarised 99 Natterbox reviews (Natterbox G2 reviews) and summarised the main points below.
- Seamless Salesforce integration
- Excellent customer support
- Easy to use and administer
- Powerful call routing features
- Limited reporting features
- Call quality issues
- No desktop app
- No SMS/text messaging functionality
Natterbox pricing
The commentary is based on 6 reviews from Natterbox G2 reviews.
Natterbox's pricing is generally considered high-end, but many users feel the product's value justifies the cost. Some appreciate the account management team's efforts to help them save on licensing costs and highlight the competitive pricing for unlimited calls within Switzerland. However, licensing complexity is a noted concern for some.
Users sentiment
See the Natterbox pricing page.
PRO
Includes IVR, Auto-attendant, & Hunt Groups, Call Recording, Salesforce CTI, Listen-in, Barge, & Whisper, Native Salesforce Reports, Real-Time Dashboards, Web, SIP, and Mobile App support, and 24/7 Support.
PREMIUM
Includes everything in Pro, plus ACD & Call Queues, Skills-Based Routing, Salesforce Dynamic Routing, Enhanced Screen-pops & TTS, Web2Lead, SMS, WhatsApp, Email, and Chatter Alerts, Local Presence Dialing, and Post-Call CSAT Surveys.
Natterbox alternatives
RocketPhone.aiOffers real-time call assistance and AI-powered insights. Has significantly more momentum than Natterbox.Read more
Groove, a Clari CompanyBetter fit for enterprise businesses in finance, education, hospitality, transportation, tech, marketing, and professional services. Has stronger momentum. Higher rated by users. Provides AI-powered automation and predictive insights through Clari integration. A Natterbox competitor and alternative.Read more
HubSpot Sales HubBetter for broader industry application. Higher rated by users as a Natterbox alternative. More widely adopted by users.Read more
AlowareBetter for smaller businesses focused on sales and support in the US. Offers a power dialer, automated texting, and AI-powered voice analytics. Has more momentum currently. Users highlight the intuitive desktop interface and local presence features.Read more
Webex ConnectBetter for larger enterprises needing multi-channel communication (SMS, voice, social media). Stronger customer service and easier to use, but implementation can be complex. More versatile communication options beyond Salesforce integration.Read more
ZoomInfo SalesBetter for lead generation and sales engagement for mid-sized to large B2B companies. Offers a vast database of company and contact information. Higher rated by users but data accuracy can be an issue.Read more
Natterbox FAQ
What is Natterbox and what does Natterbox do?
Natterbox is a cloud-based contact center solution built for Salesforce, enabling calls, texts, and customer interaction management within the platform. It offers call recording, automated logging, and real-time analytics, boosting team efficiency and customer experience. It's ideal for mid-sized businesses streamlining communications and improving sales and service operations.
How does Natterbox integrate with other tools?
Natterbox seamlessly integrates with Salesforce, enabling call management, texting, and customer interaction tracking directly within the CRM. This integration streamlines workflows and enhances sales and service operations for businesses using Salesforce.
What the main competitors of Natterbox?
Top alternatives to Natterbox include Groove, a Clari company, RocketPhone.ai, and Aloware. These platforms offer similar Salesforce integration and communication features, catering to businesses seeking streamlined workflows and enhanced customer interactions.
Is Natterbox legit?
Yes, Natterbox is a legitimate cloud-based contact center solution. It integrates with Salesforce, offering features like call recording, automated logging, and analytics. Reviews are positive about its ease of use and Salesforce integration, though some users mention limited reporting features.
How much does Natterbox cost?
Natterbox's Pro plan is priced at $60/user/month and the Premium plan costs $104/user/month. They also offer an Enterprise plan with custom pricing for larger organizations. Contact Natterbox for Enterprise pricing and add-on product pricing.
Is Natterbox customer service good?
Natterbox consistently receives positive feedback regarding their customer support. Users highlight the helpfulness, responsiveness, and proactive nature of the support team and account managers. While some initial setup challenges were noted, the overall sentiment toward Natterbox's customer service is very positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.