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Aloware description
Aloware is a cloud-based contact center software designed for small to medium-sized businesses in the US. It helps manage sales and customer interactions through phone calls, text messaging, and automation, all within a single platform. Aloware integrates with popular CRMs like HubSpot and Salesforce, enabling businesses to streamline communication, track customer interactions, and improve sales team efficiency. Key features include a power dialer, automated texting, AI-powered voice analytics, and tools to ensure compliant calling practices.
Who is Aloware best for
Aloware is designed for sales-driven businesses seeking to enhance communication and streamline workflows. Users praise Aloware for its user-friendly interface and seamless integration with HubSpot CRM, making it easy to adopt and integrate into existing processes.
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Aloware is a good fit for small to medium-sized businesses (SMBs).
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While Aloware doesn\'t target specific industries, it\'s particularly beneficial for businesses with sales teams and customer support needs.
Aloware features
| Supported Aloware supports two-way SMS messaging, enabling real-time conversations with customers. |
| Supported Aloware supports CRM integration for lead management, sales automation, and data synchronization. |
| Supported Aloware can send automated text messages for campaigns and follow-ups. |
| Supported Aloware supports automated SMS messages within its automation workflows. |
| Supported Aloware provides call analytics with data on volume, duration, wait times and more. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Aloware reviews
We've summarised 577 Aloware reviews (Aloware TrustPilot reviews and Aloware G2 reviews) and summarised the main points below.
- User-friendly interface and intuitive design.
- High-quality calls and reliable connectivity.
- Seamless integration with HubSpot CRM.
- Convenient mobile app.
- Valuable call recording and analytics features.
- The mobile app is underwhelming with limited functionality.
- Occasional glitches with connection or performance.
- Incoming call notifications can be delayed or missed.
- Inbound calls not showing up as a contact.
- Some users find the web interface overwhelming or outdated.
Aloware pricing
The commentary is based on 19 reviews from Aloware G2 reviews and Aloware TrustPilot reviews.
Aloware's pricing receives mixed reviews, with some users finding it a cost-effective solution while others consider it overpriced, especially considering occasional bugs and technical issues.
Users sentiment
See the Aloware pricing page.
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Aloware has a free trial.
iPro + AI
This plan includes unlimited inbound and outbound calls, along with AI features. It is suitable for businesses needing a comprehensive calling and AI solution.
Aloware alternatives
Salesmsg
Better for larger companies. More industry-specific applications. Ease of use is rated higher by users. Has more momentum.
Close
It has more positive customer reviews and is a much better fit for businesses in highly regulated industries like finance and healthcare.
Voiso
Better suited for industries like Healthcare and Retail. It is growing faster than Aloware and is considered to have better customer service and a more user-friendly interface. However, it has fewer third-party integrations.
CallRail
More suitable for marketing attribution and campaign tracking. Better for a wider range of industries. CallRail is growing faster.
ActiveCampaign
ActiveCampaign is a more suitable Aloware competitor for businesses of all sizes and across various industries. It has more momentum and offers a broader range of marketing automation features.
Freshsales
It's a better fit for finance, e-commerce, and marketing industries. It is growing faster than Aloware and users say it has superior customer service.
Aloware FAQ
What is Aloware and what does Aloware do?
Aloware is a cloud-based contact center solution designed for US-based SMBs. This software centralizes sales and customer interactions through phone calls, text messaging, and automation. Aloware integrates with popular CRMs like HubSpot, streamlining communication and boosting sales team efficiency.
How does Aloware integrate with other tools?
Aloware integrates with popular CRMs like HubSpot and Salesforce. This product integrations enables businesses to streamline communication, track customer interactions, and improve sales team efficiency.
What the main competitors of Aloware?
Aloware's top competitors include Salesmsg, Close, and Voiso. These alternatives offer similar features like business texting, call management, CRM integrations, and automation tools, catering to businesses seeking to enhance sales and customer interactions.
Is Aloware legit?
Aloware is a legitimate cloud-based contact center software. It earns positive reviews for its HubSpot integration and user-friendly interface. However, some users have reported issues with the mobile app's functionality and occasional glitches.
How much does Aloware cost?
Aloware's "iPro + AI" plan costs $30 and includes unlimited calls and AI features. The exact billing cycle (monthly or annual) is not specified.
Is Aloware customer service good?
Based on the reviews, Aloware's customer service receives positive feedback. Users highlight the helpfulness and responsiveness of the support team, particularly through their quick responses to inquiries and dedication to resolving issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.