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Aloware

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Last updated on

Company health

Employee growth
No change in the last year
Web traffic
18% decrease in the last quarter
Financing
May 2021 - $2M

Ratings

G2
4.2/5
(589)

Aloware description

Aloware is a cloud-based contact center software designed for small to medium-sized businesses in the US. It helps manage sales and customer interactions through phone calls, text messaging, and automation, all within a single platform. Aloware integrates with popular CRMs like HubSpot and Salesforce, enabling businesses to streamline communication, track customer interactions, and improve sales team efficiency. Key features include a power dialer, automated texting, AI-powered voice analytics, and tools to ensure compliant calling practices.

Who is Aloware best for

Aloware is a cloud-based contact center software designed for SMBs in the US. Users praise its intuitive interface, HubSpot integration, and local presence dialing. However, some users have reported issues with the mobile app and call notifications. Aloware offers features like automated texting, power dialing, and CRM integration to streamline sales and customer interactions.

  • Best for small to medium-sized businesses (SMBs) looking to enhance communication and streamline workflows.

  • Ideal for US-based businesses with sales teams and customer support needs.

Aloware features

Supported

Aloware supports CRM integration for lead management, sales automation, and data synchronization.

Supported

Aloware can send automated text messages for campaigns and follow-ups.

Supported

Aloware supports STIR/SHAKEN and A2P 10DLC for compliant calling.

Supported

Aloware supports automated call and text sequences for outreach and lead nurturing.

Supported

Aloware supports CRM-driven calling via integration with popular CRMs like HubSpot.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Rather positive
+0.54

Ease of Use

Rather positive
+0.54

Reliability and Performance

Rather negative
-0.61

Ease of Implementation

Neutral
+0.18

Scalability

Strongly positive
+1

Aloware reviews

We've summarised 577 Aloware reviews (Aloware TrustPilot reviews and Aloware G2 reviews) and summarised the main points below.

Pros of Aloware
  • Excellent integration with HubSpot CRM.
  • Intuitive and user-friendly interface for desktop.
  • Local Presence feature improves call answer rates.
  • Helpful and responsive customer support.
Cons of Aloware
  • The mobile app is underwhelming with limited functionality.
  • Occasional glitches and bugs, requiring logging out and back in.
  • Incoming call notifications can be unreliable and inconsistent.
  • Contact search results are not always accurate.

Aloware pricing

The commentary is based on 19 reviews from Aloware G2 reviews and Aloware TrustPilot reviews.

Aloware offers unlimited inbound and outbound agent minutes and SMS in all plans. All plans include features like call recording, IVR, voicemail drops, SMS templates, and integrations with various CRM platforms. Aloware offers a 14-day free trial.

Users sentiment

Rather negative
-0.33

See the Aloware pricing page.

  • Aloware has a free trial.

iPro + AI
$40 per user/month

Core calling and texting features, native integrations with HubSpot, Pipedrive, and Zoho (HubSpot workflows integration not available), 1000 AloAi Voice Analytics minutes, IVR, call recording, live wallboard, Chrome extension, desktop and mobile apps, bulk SMS/MMS broadcasting, mandatory tags and dispositions, voicemail drops, SMS templates, Zapier integrations, Lead API, Webhooks, dial in CRM, call and transcription sync to CRM, and clean, dedicated numbers.

uPro + AI
$70 per user/month

All iPro features, HubSpot workflows integration, 5000 AloAi Voice Analytics minutes, Power Dialer, AI call transcriptions, AI call summaries, AI sentiment analysis, HubSpot dynamic lists, dedicated success manager (10 users minimum), call coaching, listen & barge, call & text sequences, and full API access.

xPro + AI
$100 per user/month

All uPro features, Salesforce integration, unlimited AloAi Voice Analytics minutes, AI keyword detection and search, AI trending topics, AI call scoring, AI agent monitoring, white-glove onboarding (10 users minimum), guaranteed 99.99% SLA, managed 10DLC compliance, and lowest SMS marketing rates.

Aloware alternatives

  • Logo of Convoso
    Convoso
    AI-powered dialer boosting sales calls and contact center efficiency.
    Read more
  • Logo of Salesmsg
    aloware vs Salesmsg
    Two-way business texting and calling for sales and customer engagement.
    Read more
  • Logo of Dialer360
    Dialer360
    Cloud contact center software boosting sales team productivity.
    Read more
  • Logo of KrispCall
    KrispCall
    Clear calls, virtual numbers, and smart call management.
    Read more
  • Logo of 8x8 Contact Center
    8x8 Contact Center
    Cloud contact center elevates customer experience and agent performance.
    Read more
  • Logo of JustCall
    JustCall
    Cloud phone system connecting teams with customers via calls, SMS, WhatsApp.
    Read more

Aloware FAQ

  • What is Aloware and what does Aloware do?

    Aloware is a cloud-based contact center software for SMBs. It provides tools for managing sales and customer interactions via phone, text, and automation in one platform. Aloware integrates with CRMs like HubSpot and Salesforce, boosting sales team efficiency and streamlining communications.

  • How does Aloware integrate with other tools?

    Aloware integrates with popular CRMs like HubSpot and Salesforce, enabling streamlined communication and sales tracking. It also supports CRM-driven calling and automated call and text sequences for efficient outreach and lead nurturing.

  • What the main competitors of Aloware?

    Top Aloware competitors include Close, Voiso, Salesmsg, and CallRail. These alternatives offer similar features like CRM integrations, automated messaging, and call tracking capabilities for businesses seeking enhanced communication and sales tools.

  • Is Aloware legit?

    Yes, Aloware is a legitimate contact center software. User reviews praise its HubSpot integration and intuitive interface. However, some users mention issues with the mobile app and occasional glitches. Aloware offers a 14-day free trial for businesses wanting to test the platform.

  • How much does Aloware cost?

    Aloware's iPro + AI plan costs $30 and includes unlimited calls and AI features. A 14-day free trial is available for users to explore its features before committing. More detailed product pricing is not publicly available.

  • Is Aloware customer service good?

    Aloware receives positive feedback for its helpful and responsive customer support team. Users appreciate the quick responses and effective troubleshooting. However, some have experienced delayed responses or unhelpful support when dealing with complex technical issues.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.