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8x8 Contact Center description
8x8 Contact Center is a cloud-based software designed to manage customer interactions across various channels like phone, email, and chat. It helps businesses provide excellent customer service and improve agent productivity through features like automated routing, performance tracking, and integrations with popular CRM tools. Its focus is on providing a reliable and unified platform for businesses of all sizes to manage customer communications effectively. 8x8 Contact Center prides itself on robust security and a 99.999% uptime guarantee.
Who is 8x8 Contact Center best for
8x8 Contact Center is a cloud-based platform ideal for businesses seeking a reliable system to manage customer interactions. Its user-friendly interface and robust features like CRM integrations and comprehensive reporting are praised by users. However, some users find the dual application requirement and integration with other services challenging. Despite occasional downtime, its positive pricing and helpful customer support make it a valuable tool for enhancing customer service.
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Best fit for small, medium, and enterprise businesses.
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Ideal for Healthcare, Finance, Retail, Manufacturing, Education, Legal, and other sectors.
8x8 Contact Center features
| Supported 8x8 Contact Center allows supervisors to monitor live calls and agent activity. |
| Supported 8x8 Contact Center supports reporting and dashboards for visualizing data and tracking key metrics. |
| Supported 8x8 Contact Center offers skill-based routing to connect customers with the most qualified agents. |
| Supported 8x8 Contact Center supports call recording for training and quality assurance. |
| Supported 8x8 Contact Center offers unified omnichannel customer service. |
| Supported 8x8 Contact Center integrates with various CRM systems. |
| Supported 8x8 Contact Center offers various call routing options, including skills-based routing and IVR. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
8x8 Contact Center reviews
We've summarised 231 8x8 Contact Center reviews (8x8 Contact Center Software Advice reviews, 8x8 Contact Center GetApp reviews, 8x8 Contact Center Capterra reviews and 8x8 Contact Center G2 reviews) and summarised the main points below.
- Engaging and user-friendly interface.
- Comprehensive data gathering capabilities.
- Helpful and responsive customer support.
- Feature-rich platform with CRM integrations.
- Robust call tracking, recording, and reporting features.
- Difficult to integrate with other CRM and call center services.
- Requires separate applications (8x8 Work and 8x8 Workspace) for calls and data.
- Learning curve for building call flows and scripts.
- Occasional service interruptions and system downtime.
- Limited inbound and outbound queue flexibility.
8x8 Contact Center pricing
The commentary is based on 18 reviews from 8x8 Contact Center Capterra reviews, 8x8 Contact Center G2 reviews and 8x8 Contact Center Software Advice reviews.
8x8 Contact Center is generally considered affordable and offers flexible, customizable plans. Some users mention unclear billing practices and incremental costs for add-on services. However, many appreciate its cost-effectiveness, especially for small to medium-sized businesses.
Users sentiment
See the 8x8 Contact Center pricing page.
8x8 Contact Center alternatives
DixaBetter for e-commerce and retail. More user-friendly, but has some billing issues. 8x8 Contact Center alternative; 8x8 competitor. Has less momentum.Read more
TalkdeskBetter for e-commerce. Has slower momentum. Lower ratings on Glassdoor. Salesforce integration is a plus, but call quality and statistical reporting are potential issues.Read more
Webex Contact CenterBetter for larger organizations. More user-friendly interface. Easier implementation. Higher rated by users. 8x8 Contact Center alternative. 8x8 Contact Center competitor.Read more
HubSpot Sales HubBetter for mid-sized businesses focused on sales process automation and efficiency. A more user-friendly option with seamless integrations within the HubSpot ecosystem. Note that pricing transparency may be a concern for some.Read more
Yeastar P-Series PBX SystemBetter for smaller businesses needing flexible deployment and unified communications. Higher rated by users, especially regarding ease of use and customer support. Note that some features require a vendor cloud subscription.Read more
Dialpad Ai VoiceBetter ratings and user reviews. A more user-friendly interface. AI-powered features like call transcription and summaries are available. More integrations with popular business tools. Call quality and occasional glitches are potential drawbacks. Pricing generally perceived as less favorable.Read more
8x8 Contact Center FAQ
What is 8x8 Contact Center and what does 8x8 Contact Center do?
8x8 Contact Center is a cloud-based customer interaction platform. It offers omnichannel communication, agent monitoring, and CRM integrations for enhanced customer service. Known for its robust features and reliable performance, it helps businesses manage customer interactions efficiently.
How does 8x8 Contact Center integrate with other tools?
8x8 Contact Center integrates with various CRM systems to streamline workflows. It offers robust integrations, though some users have reported difficulties integrating with certain CRM and call center services. It's designed for seamless data flow between platforms.
What the main competitors of 8x8 Contact Center?
Top alternatives to 8x8 Contact Center include Talkdesk, Dixa, JustCall, Aloware, NUACOM, and Webex Contact Center. These competitors offer similar features such as omnichannel communication, CRM integrations, and analytics.
Is 8x8 Contact Center legit?
Yes, 8x8 Contact Center is a legitimate cloud-based contact center solution. It offers features like omnichannel communication, CRM integrations, and robust reporting. While some users mention integration challenges and a learning curve, many praise its user-friendly interface and comprehensive features.
How much does 8x8 Contact Center cost?
I could not find pricing information for 8x8 Contact Center. Contact their sales team for a personalized quote. Consider exploring similar options if product pricing is a critical factor.
Is 8x8 Contact Center customer service good?
8x8 Contact Center's customer service receives mixed reviews. While many users praise the helpful and responsive support agents, others have experienced difficulties getting timely issue resolution. Some users mention long wait times and inefficient escalation processes.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.