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Dixa description
Dixa is a customer service software platform designed to help businesses manage customer interactions across various channels like phone, email, and social media. It provides a unified view of all conversations, customer history, and order information, enabling agents to deliver personalized support. Dixa offers automation features, real-time analytics, and quality assurance tools to streamline workflows and improve team performance. It's suitable for businesses of all sizes looking to enhance customer satisfaction and build stronger customer relationships.
Who is Dixa best for
Dixa is a customer service platform best for small and medium-sized businesses in retail and e-commerce. It offers a unified platform for managing customer interactions, agent task automation, and real-time analytics. Users praise its intuitive interface and helpful customer support, while some have reported billing issues and limited data export capabilities.
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Best for small to medium-sized businesses.
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Ideal for e-commerce and retail businesses.
Dixa features
| Supported Dixa offers real-time analytics through its platform and integrations. |
| Supported Dixa offers unified customer support across multiple channels. |
| Supported Dixa offers a unified platform to manage customer interactions across email, chat, social media, and phone. |
| Supported Dixa automates repetitive tasks like ticket classification and response suggestions, increasing agent productivity. |
| Supported Dixa uses AI to automate tasks, routing, and optimize customer service processes. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Dixa reviews
We've summarised 387 Dixa reviews (Dixa TrustPilot reviews and Dixa G2 reviews) and summarised the main points below.
- User-friendly interface praised for its intuitive design and ease of use.
- Excellent customer support lauded for responsiveness and helpfulness.
- Unified platform effectively consolidates phone, email, and chat interactions.
- Flexible workflow setup and customization options cater to diverse business needs.
- Real-time analytics provide valuable insights into team performance and customer interactions.
- Billing issues and errors are a recurring complaint, often requiring extensive time to resolve.
- Limited data export capabilities for in-depth analysis.
- Phone system can have delays and occasional audio issues.
- Dixa lacks a native mobile app for agents.
- Some users report missing features, particularly advanced automations and integrations.
Dixa pricing
The commentary is based on 13 reviews from Dixa G2 reviews.
Dixa offers tiered subscription pricing with 'Essential', 'Growth', 'Ultimate', and 'Custom' plans. All pricing plans have a 7-seat minimum. Monthly, quarterly, or six-month billing frequency will incur a surcharge to the annual billing prices shown. For packages under 7 seats, please reach out. They also offer several add-ons such as Mim AI Chatbot, Dixa AI Quality Assurance, and Dixa AI Co-Pilot.
Users sentiment
See the Dixa pricing page.
Essential
Includes Dixa Messenger as a Channel, Conversation Timeline, Intelligent Routing, Offers, Advanced Search, Side Conversations, Notes & Tags, Transfers, Analytics, Activity Log, Data Export, Integrations, Mobile SDK, Customizable Contact Forms, Contact Form API, Contacts, and Conversation Overview.
Growth
Includes all features from Essential, All Channels (Phone, Email, Dixa Messenger, SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Contact Forms), External Knowledge Base, CSAT Measurement for Email and Dixa Messenger, Callback, Language Detection, Scheduled Conversations, Agent Teams, Unlimited Custom Cards, Custom Conversation Attributes, Business Critical Integrations, and Multiple Organizations.
Ultimate
Includes all features from Growth, Routing with External Data, Knowledge-Centered Service, Advanced Conversation Automations, Activity Log API, Bulk Actions, Routing Assistant in Dixa Messenger, and Sandbox Access.
Dixa alternatives
Salesforce Service CloudBetter for larger enterprises. Has broader industry applicability. Higher rated by users and is growing faster. More established Salesforce integrations are a plus for existing Salesforce users.Read more
FreshdeskBetter suited for businesses across various industries. Has higher ratings and is growing faster. A free plan is available. Users report more reliable auto-assign and better mobile app experiences. More robust and user-friendly analytics features are available. Dixa alternative; Freshdesk competitor.Read more
Webex Contact CenterBetter for larger enterprises needing scalability. Higher rated by users. Suitable for Healthcare, Education, Real Estate, Transportation, and Government. Stronger integrations with CRM and helpdesk systems. Dixa alternative focusing on robust communication features.Read more
ConfluenceBetter for project documentation and knowledge sharing. More suitable for internal collaboration than customer interactions. Negative pricing sentiment.Read more
Webex ConnectBetter for larger enterprises in manufacturing, software, or finance. Stronger customer support and easier to use, but backend integrations can be complex. A Dixa alternative and competitor.Read more
Zoom WorkplaceBetter for larger organizations and internal communication. A strong Dixa competitor for hybrid work, offering integrated video conferencing and collaboration tools.Read more
Dixa FAQ
What is Dixa and what does Dixa do?
Dixa is a customer service platform that streamlines customer interactions across multiple channels like phone, email, and chat. It offers a unified view of customer conversations and history, enabling personalized support. Dixa's automation features and real-time analytics empower businesses to improve agent productivity and customer satisfaction.
How does Dixa integrate with other tools?
Dixa integrates with various tools, including Slack, Zendesk, and Shopify, to streamline workflows. It also offers open APIs and webhooks, enabling connections with numerous other platforms to enhance functionality and data sharing. This allows businesses to centralize customer data and improve overall efficiency.
What the main competitors of Dixa?
Dixa's main competitors include Freshdesk, Talkdesk, and Salesforce Service Cloud. These alternatives offer similar customer service features, such as omnichannel communication and automation tools. Some competitors like Zoom Workplace and ClickUp provide broader functionalities.
Is Dixa legit?
Yes, Dixa is a legitimate customer service software platform. It's known for its user-friendly interface and omnichannel support capabilities. However, some users have reported billing issues and limited data export options. Consider exploring alternatives if these are critical for your business.
How much does Dixa cost?
Dixa doesn't publicly disclose its pricing. Contact their sales team to obtain a customized quote based on your specific business needs and requirements.
Is Dixa customer service good?
Dixa's customer support receives positive feedback for its helpfulness and responsiveness. Users appreciate the quick and efficient assistance via chat, particularly during onboarding and troubleshooting. However, some mention occasional inconsistencies in resolving billing-related issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.