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Convoso description
Convoso is a cloud-based contact center software specializing in outbound sales calls. Its AI-powered dialer helps businesses reach more leads and improve sales conversion rates. Features like automated dialing, voicemail detection, and caller ID management streamline operations, while integrations with popular CRMs ensure data consistency. Convoso focuses on compliance and offers tools to manage regulations. They are a good fit for mid-sized to enterprise level companies in industries like insurance, finance, and home services that rely heavily on outbound sales calls.
Who is Convoso best for
Convoso is a cloud-based contact center software specializing in outbound sales. Its AI-powered dialer, voicemail detection, and integrations streamline operations, boosting sales conversion rates. Users praise its ease of use and efficient lead management but report occasional system crashes and call quality issues. Best for mid-sized to large businesses in finance, insurance, and home services relying on outbound calls.
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Best for mid-sized to enterprise-level companies.
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Ideal for finance, insurance, and home services.
Convoso features
| Supported Convoso supports pre-recorded voicemail drops via its Smart Voicemail Drop feature. |
| Supported Convoso integrates with various CRM systems through third-party platforms like Zapier and LeadsBridge and its open API. |
| Supported Convoso offers predictive dialing to automatically dial numbers and predict agent availability. |
| Supported Convoso offers workflow automation to streamline processes and customize lead engagement. |
| Supported Convoso offers automated dialing through its predictive dialer feature. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Convoso reviews
We've summarised 484 Convoso reviews (Convoso Software Advice reviews, Convoso TrustPilot reviews, Convoso Capterra reviews and Convoso G2 reviews) and summarised the main points below.
- User-friendly interface praised for ease of use and navigation.
- Efficient dialing and lead management capabilities.
- Quick and responsive customer support.
- Effective integrations with other systems and CRMs.
- Occasional system crashes and freezing reported by multiple users.
- Call quality issues, including dropped calls and static.
- Lead information can be slow to load on agent screens.
- Difficulty searching for leads by name, only by contact ID.
Convoso pricing
The commentary is based on 30 reviews from Convoso Capterra reviews and Convoso G2 reviews.
Convoso's pricing is generally considered higher than average, especially for additional features, which are often tied to the number of agent licenses. Some users have experienced billing issues, while others find the cost worthwhile for the functionality and support received. Some users desire more transparent pricing and flexible options for smaller businesses.
Users sentiment
See the Convoso pricing page.
Convoso alternatives
TalkdeskBetter for customer service and suited for a wider range of industries. It has more integrations with helpdesk solutions. Talkdesk is a Convoso competitor and alternative.Read more
AdversusBetter for small businesses. Has more momentum based on LinkedIn employee growth. Users highlight the user-friendly interface and excellent customer support. Some users find the voicemail detection and inbound calling features lacking.Read more
Dialpad Ai VoiceBetter for internal collaboration and communication. A broader range of integrations with popular business tools. More suitable for businesses prioritizing AI-powered insights and transcriptions in their communication. Not ideal for high-volume outbound sales.Read more
HubSpot Sales HubBetter for managing contacts, tracking deals, and analyzing sales performance. Focuses on providing a user-friendly interface and integrated tools. Caters to a wider range of industries.Read more
ReadymodeBetter for businesses focused on high-volume outbound calling with built-in CRM, lead management, compliance, and reporting. Offers free setup and technical support. Caters specifically to home improvement, healthcare, and real estate industries.Read more
Yeastar P-Series PBX SystemBetter for internal communication and collaboration. Offers more flexible deployment options. Easier to use, but with limited video conferencing. A Convoso competitor and alternative for small to medium businesses.Read more
Convoso FAQ
What is Convoso and what does Convoso do?
Convoso is a cloud-based contact center software designed for outbound sales calls. It uses AI-powered dialing to connect with more leads, features automated workflows, and integrates with popular CRMs. Convoso helps improve sales conversion rates and streamline operations for mid-sized to enterprise businesses in various industries.
How does Convoso integrate with other tools?
Convoso integrates with various CRM systems through third-party platforms like Zapier and LeadsBridge, ensuring seamless data flow. It also offers an open API for custom integrations, enhancing flexibility for businesses.
What the main competitors of Convoso?
Top Convoso competitors include Talkdesk, Adversus, and JustCall. These alternatives offer similar features such as automated dialing, CRM integrations, and analytics for sales teams. Other competitors like Nextiva and Dialpad Ai Voice offer broader communication platform solutions.
Is Convoso legit?
Yes, Convoso is a legitimate cloud-based contact center software specializing in outbound sales calls. It offers features like AI-powered dialing, voicemail detection, and CRM integrations. Reviews highlight its user-friendly interface and efficient lead management but note occasional system crashes.
How much does Convoso cost?
Convoso does not publicly disclose pricing information. Contact their sales team for a custom quote based on your specific business needs and desired features.
Is Convoso customer service good?
Convoso's customer service receives positive feedback for its responsiveness and helpfulness in resolving issues. However, some users mention occasional difficulties navigating the software and the need for more comprehensive training materials.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.