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3CX description
3CX is a modern phone system for businesses of all sizes. It replaces traditional phone lines and offers a complete communication solution including calls, video conferencing, and live chat. 3CX can be used on your company's existing computers and mobile devices, helping you save money on hardware and phone bills. Its flexibility allows you to manage your communications from anywhere, making it ideal for modern, remote-friendly workplaces.
Who is 3CX best for
3CX is a versatile phone system replacing traditional phone lines with a complete communication suite, including calls, video conferencing, and live chat. Users praise its ease of use, simultaneous web and mobile access, and reasonable pricing. However, some have reported issues with the mobile app and occasional connectivity problems. Perfect for modern, remote-friendly workplaces, 3CX offers a cost-effective way to manage communications from anywhere.
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Ideal for businesses with 25+ users seeking a modern, flexible communication solution, especially those with remote workers.
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Best fit for industries like Healthcare, Finance, Retail, Education, and IT, offering a scalable communication platform.
3CX features
| Supported 3CX supports call routing with various customizable options. |
| Supported 3CX supports audio conferencing as part of its video conferencing and WebRTC features. |
| Supported 3CX offers live chat for websites, allowing real-time conversations with visitors. |
| Supported 3CX integrates with popular CRMs like Salesforce and allows custom integrations. |
| Supported 3CX supports video conferencing with screen sharing and collaboration tools like an online whiteboard. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
3CX reviews
We've summarised 938 3CX reviews (3CX GetApp reviews, 3CX Software Advice reviews, 3CX TrustPilot reviews, 3CX Capterra reviews and 3CX G2 reviews) and summarised the main points below.
- Easy to use.
- Can be used on web browser and smartphone at the same time.
- Reasonable price.
- Many features.
- User friendly.
- WhatsApp integration.
- The cell phone app is a little buggy.
- Occasional connectivity issues.
- Calls dropped.
- Problems connecting with Bluetooth headphones.
3CX pricing
The commentary is based on 117 reviews from 3CX Capterra reviews, 3CX G2 reviews, 3CX GetApp reviews, 3CX Software Advice reviews and 3CX TrustPilot reviews.
Reviews frequently cite 3CX's affordability and cost-effectiveness, especially for small to medium-sized businesses. Many users praise its reasonable pricing and low licensing fees compared to traditional phone systems or competitors, highlighting the value provided by its features and flexibility. Some note a recent licensing model change.
Users sentiment
See the 3CX pricing page.
3CX alternatives
LinphoneFree and open-source, better for individual users. Has significantly more momentum. Higher ratings on G2.Read more
Zoom WorkplaceBetter for medium and large businesses. Offers email, calendar, AI powered features, and hybrid work solutions. Has more momentum based on employee growth.Read more
Avaya IP OfficeHas stronger website traffic growth momentum. Best for small and medium businesses. More focused on replacing traditional phone systems.Read more
Webex CallingBetter for larger enterprises. Higher ratings and customer service scores. More reliable and scalable. Seamless integration with other Webex products. 3CX alternative, Webex Calling competitor.Read more
HubSpot Sales HubBetter for sales teams in mid-sized businesses wanting streamlined processes and automation. Not a phone system, so it won't replace your existing phone lines. A 3CX alternative focused on improving sales efficiency.Read more
Rocket.ChatBetter for larger enterprises focused on security and customization. Open-source and integrates with various platforms. Offers cross-organizational communication and omnichannel customer support. Has more momentum currently. Higher rated by users.Read more
3CX FAQ
What is 3CX and what does 3CX do?
3CX is a versatile business phone system replacing traditional phone lines. It provides a complete communications suite, including calls, video conferencing, and live chat, accessible on computers and mobile devices. This flexible system allows businesses to manage communications from anywhere, supporting remote work environments.
How does 3CX integrate with other tools?
3CX integrates with popular CRMs like Salesforce and offers custom integrations, enabling streamlined workflows. It also supports various communication channels, including audio/video conferencing, live chat, and WhatsApp integration.
What the main competitors of 3CX?
Top alternatives to 3CX include Zoom Workplace, Avaya IP Office, Rocket.Chat, Talkdesk, NUACOM, and ClickUp. These competitors offer similar features such as video conferencing, chat, and business phone systems, catering to various business needs and sizes.
Is 3CX legit?
Yes, 3CX is a legitimate and safe business phone system. It's known for its ease of use, diverse features, and reasonable pricing, making it a popular choice for businesses. However, some users have reported issues with the mobile app and occasional connectivity problems.
How much does 3CX cost?
3CX offers four pricing tiers based on the number of simultaneous calls: Start UP, Standard, Pro, and Enterprise. Contact 3CX directly for specific pricing details as it's not publicly available. Consider a free trial to determine if 3CX is worth it for your needs.
Is 3CX customer service good?
Customer service reviews for 3CX are mixed. While many users praise the helpful and professional support, some have experienced unhelpful agents and slow response times. Others mention difficulty finding clear answers through online resources.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.