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Ratings
Rocket.Chat description
Rocket.Chat is a secure communication platform designed for businesses that need a high level of control over their data. It allows for team chat, video conferencing, and customer communication all within a single platform. Rocket.Chat can be customized and integrated with other business tools. The platform is suitable for mid-sized to large companies, especially in sectors where privacy and data security are paramount.
Who is Rocket.Chat best for
Rocket.Chat is a secure, customizable communication platform ideal for mid-size to large businesses prioritizing data privacy and control. Users praise its customizability and integrations but find the mobile app underwhelming and notification system inconsistent. It excels in providing a flexible and secure communication hub.
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Best for medium to large businesses needing secure communication.
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Ideal for industries prioritizing data security and privacy, like healthcare and finance.
Rocket.Chat features
| Supported Rocket.Chat offers built-in chat and messaging features for team collaboration. |
| Supported Rocket.Chat integrates with many business solutions, including WhatsApp and others via Zapier. |
| Supported Rocket.Chat offers workspace privacy settings, data encryption, and two-factor authentication. |
| Supported Rocket.Chat supports text chat, voice and video calls, file and screen sharing, and external participants. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Ease of Implementation
Rocket.Chat reviews
We've summarised 482 Rocket.Chat reviews (Rocket.Chat Software Advice reviews, Rocket.Chat GetApp reviews, Rocket.Chat Capterra reviews and Rocket.Chat G2 reviews) and summarised the main points below.
- Highly customizable and flexible, allowing for tailored communication and collaboration environments.
- Offers excellent integrations with various platforms and tools, including custom app development through APIs and webhooks.
- The ability to create public, private, and direct messaging options for efficient team communication.
- Strong emphasis on security and data control, especially when self-hosted, appealing to privacy-conscious organizations.
- Open-source nature fosters a vibrant community of developers and contributors, ensuring continuous improvement and a wide array of plugins and integrations.
- Mobile app is underwhelming and prone to bugs, with frequent loading issues and delays.
- Notifications are inconsistent, sometimes delayed, or even completely missed.
- Technical support response is slow, with some users experiencing lengthy delays in urgent situations.
- Search functionality is not always reliable or accurate, leading to difficulty finding older messages.
- Some key features, like read receipts, have been removed from the Community Edition, impacting user experience.
Rocket.Chat pricing
The commentary is based on 47 reviews from Rocket.Chat Capterra reviews and Rocket.Chat G2 reviews.
Rocket.Chat is praised for its free, open-source nature and affordable paid plans, offering a cost-effective alternative to platforms like Slack. While some users mention limitations in the free version, the overall pricing sentiment is positive, particularly for smaller organizations.
Users sentiment
Rocket.Chat alternatives
Zoom WorkplaceBetter suited for larger organizations and those with hybrid work setups. Offers more AI-powered features like meeting summaries. Has stronger momentum in employee growth. Integrates email and calendar functionalities. Provides solutions for hybrid work, such as desk reservation and visitor management. Negative pricing sentiment.Read more
LeafBetter suited for smaller companies. Has stronger website traffic momentum. Self-hosting ensures data privacy. A Rocket.Chat competitor focused on secure communication.Read more
3CXBetter fit for organizations focused on phone systems. More suitable for Healthcare, Finance, Retail, Consumer Goods, Manufacturing, Education, Real Estate, Non-profit & Government, Marketing, and Professional Services. Higher ratings on G2 and Capterra. More positive pricing sentiment.Read more
ClickUpBetter for project documentation, task management, and progress reporting. More suitable for various industries. Has higher user ratings and is growing faster. A good Rocket.Chat alternative.Read more
CrexendoBetter for smaller companies and customer service. Stronger customer service, reliability, and ease of implementation. Higher user satisfaction on G2. However, Rocket.Chat is growing faster and better for larger enterprises. It also offers more advanced security and customization.Read more
Ozonetel CloudAgentBetter for contact centers and customer service. Stronger focus on AI-powered call routing and voicebots. Has more momentum currently.Read more
Rocket.Chat FAQ
What is Rocket.Chat and what does Rocket.Chat do?
Rocket.Chat is an open-source communication platform offering secure team chat, video conferencing, and customer engagement. It's highly customizable, integrates with various business tools, and prioritizes data security, making it ideal for businesses focused on privacy and control over their communications.
How does Rocket.Chat integrate with other tools?
Rocket.Chat integrates with various business solutions, including WhatsApp and others via Zapier, enabling streamlined workflows. It also offers custom app development through APIs and webhooks for more specialized integrations.
What the main competitors of Rocket.Chat?
Top alternatives to Rocket.Chat include Zoom Workplace, offering a comprehensive suite of communication and collaboration features, and Leaf, focusing on secure, self-hosted messaging. Other competitors are 3CX, ClickUp, Crexendo, and Ozonetel CloudAgent, each with their unique strengths.
Is Rocket.Chat legit?
Yes, Rocket.Chat is a legitimate and secure communication platform. It's a popular choice for businesses prioritizing data control and privacy, offering robust features like end-to-end encryption and self-hosting options. However, potential users should be aware of reported issues with the mobile app and notification inconsistencies.
How much does Rocket.Chat cost?
Rocket.Chat offers a Community Edition which is free and open source. Pricing for their Enterprise Edition is not publicly available. Contact Rocket.Chat directly for Enterprise Edition pricing.
Is Rocket.Chat customer service good?
Rocket.Chat's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others report slow response times, especially for urgent issues. Some users mention difficulty with the onboarding process.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.