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Mattermost description
Mattermost is a secure workplace messaging platform designed for larger organizations, especially in security-conscious industries like technology and defense. It helps teams collaborate through chat, file sharing, and task management, all within a secure environment you can control. It's known for its flexibility - you can customize it and even host it on your own servers.
Who is Mattermost best for
Mattermost is a secure, customizable messaging platform for teams. Users praise its open-source nature, clean interface, and integrations. However, some note occasional bugs and mobile app issues. Best for medium to large organizations needing secure communication and flexible deployment options.
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Best for medium to large businesses, especially in security-conscious industries.
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Ideal for technology, defense, and public sector organizations.
Mattermost features
| Supported Mattermost supports cloud, on-premise, and hybrid deployments. |
| Supported Files can be shared via uploads and a built-in previewer. |
| Supported Mattermost fully supports workflow playbooks with checklists, orchestration, and a unified location. |
| Supported Mattermost secures data with encryption at rest and in transit. |
| Supported Mattermost encrypts data in transit and supports encryption at rest via external solutions. |
| Supported Mattermost offers seamless integrations with various tools and platforms via webhooks, APIs, and Zapier. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Mattermost reviews
We've summarised 497 Mattermost reviews (Mattermost GetApp reviews, Mattermost TrustPilot reviews, Mattermost Capterra reviews and Mattermost G2 reviews) and summarised the main points below.
- Highly customizable and adaptable to specific team needs.
- Open-source nature allows for flexibility and control over data.
- Clean and user-friendly interface promotes easy navigation.
- Seamless integration with various third-party tools enhances workflow.
- Supports multiple channels for organized conversations and projects.
- Occasional bugs and glitches require attention.
- Mobile app experiences frequent freezing and notification issues.
- Search functionality needs improvement for easier retrieval of information.
- Lack of built-in video conferencing necessitates third-party integrations.
- ARM64 Docker image is not available, limiting deployment options.
Mattermost pricing
The commentary is based on 33 reviews from Mattermost Capterra reviews and Mattermost G2 reviews.
Mattermost offers a free, open-source option, making it a cost-effective alternative to similar platforms. While some users mention the paid version is not as appealing, the free version provides ample features for many teams, making it a budget-friendly choice.
Users sentiment
See the Mattermost pricing page.
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Mattermost has a free plan.
Free
This plan includes channel-based messaging, 1-1 audio calls and screen sharing, operational and technical collaboration, integrations platform and core search, available in 20 languages and community Q&A.
Professional
This plan includes all features in Free plan plus advanced access controls & automation, multi-team collaboration, AI platform capabilities, and professional support.
Enterprise
This plan includes all features in Professional plan, plus AI-accelerated collaboration, scale and high availability, advanced compliance & administration, enterprise mobility, workflow automation, federated communications, and enterprise support.
Mattermost alternatives
TeamwireBetter for companies with many mobile workers. Has built-in video calls and is growing faster. Higher rated by users.Read more
ZulipBetter for distributed teams and asynchronous communication. Open-source and free for research and academic use. Threaded messages improve organization but may require a learning curve. Has significantly more momentum. A better fit for education, software, and non-profits.Read more
WhallerBetter for organizations focused on education, hospitality, or media. Offers anonymous feedback features. A Mattermost alternative and competitor, Whaller is growing slower and has shrinking employee base.Read more
ClickUpBetter for comprehensive project management and team collaboration. Wider industry applicability. Has more momentum based on employee growth. A popular Mattermost alternative and competitor.Read more
Webex MeetingsBetter for video conferencing and larger meetings. A popular Mattermost alternative, Webex Meetings is easier to use and has higher ratings, but users report occasional performance issues. It has a free plan, unlike the open-source, self-hosted Mattermost.Read more
Google MeetBetter for video conferencing and integrates well with Google Workspace. Simpler and easier to use, especially for beginners. More positive pricing sentiment and broader industry applicability. A strong Mattermost alternative and competitor.Read more
Mattermost FAQ
What is Mattermost and what does Mattermost do?
Mattermost is a secure, flexible, and customizable workplace messaging platform. It allows teams to collaborate via chat, file sharing, and task management. Ideal for larger, security-conscious organizations, Mattermost offers self-hosting and integrations with various tools.
How does Mattermost integrate with other tools?
Mattermost integrates with various tools and platforms through webhooks, APIs, and Zapier, enabling seamless workflows. It connects with popular services, enhancing collaboration and productivity.
What the main competitors of Mattermost?
Mattermost competes with other secure communication and collaboration platforms like Slack, Microsoft Teams, Google Chat, and Rocket.Chat. These alternatives offer similar features such as chat, file sharing, and integrations, catering to various organizational needs and budgets.
Is Mattermost legit?
Yes, Mattermost is a legitimate and secure workplace messaging platform. It's known for its robust security features, open-source nature, and flexible deployment options, making it a safe choice for businesses, especially those focused on data security. It's trusted by organizations in security-conscious industries.
How much does Mattermost cost?
Mattermost's pricing includes a Free plan, a Professional plan at $10 per user per month, and an Enterprise plan with custom pricing. Is Mattermost worth it? The Free plan offers good value for small teams, while larger organizations benefit from the robust features of the paid plans.
Is Mattermost customer service good?
Mattermost's customer service receives mixed reviews. While some users praise the helpful and responsive support, others express frustration with overlooked questions and unclear communication. A few users also mention the helpful customer success managers.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.