Last updated on
Company health
Reviews
CometChat description
CometChat is a cloud-based platform that lets you add real-time chat features directly into your company's app or website. This means your users, whether they're customers or employees, can message each other directly. They handle all the complex technology, so you don't have to. CometChat is used by companies of all sizes across many industries, particularly those who want to improve customer service or need better internal communication. They offer different levels of customization and features, like pre-built chat interfaces or just the basic building blocks for your own developers.
Who is CometChat best for
CometChat is ideal for businesses of any size looking to integrate real-time chat features into their website or app. Users praise CometChat for its wide variety of solutions and excellent customer support. However, some users have expressed that the documentation could be clearer for easier integration.
-
CometChat is a good fit for businesses of all sizes.
-
It is best suited for the Software, IT & Telecommunications industry.
CometChat features
| Supported CometChat offers ready-to-use UI components that are highly customizable. |
| Supported CometChat allows managing users, groups and messages with its API. |
| Supported CometChat offers webchat integration and tools for automating interactions. |
| Supported CometChat allows recipients to reply to messages and have two-way conversations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Ease of Implementation
CometChat reviews
We've summarised 152 CometChat reviews (CometChat TrustPilot reviews and CometChat G2 reviews) and summarised the main points below.
- Offers a wide variety of solutions, including APIs, SDKs, UI Kits, and Widgets, covering a wide range of use cases.
- Well-regarded documentation that is detailed and includes helpful visuals.
- Provides high customization options, particularly with the UI Kit, allowing for tailored chat implementations.
- Seamless integration with a variety of platforms, making it easy to incorporate into existing systems.
- Excellent and responsive customer support, with quick responses and helpful staff.
- Livechat support tickets are not organized by topic, defeating the purpose of topic selection.
- Some Android UIKit code uses a non-ideal approach and flow.
- Documentation can be unclear, making integration difficult for new developers.
- The dashboard lacks features for downloading or exporting chat data, like Excel or PDF exports.
- Limited customization options for features and layout to match specific branding and interaction models.
CometChat pricing
The commentary is based on 17 reviews from CometChat G2 reviews and CometChat TrustPilot reviews.
CometChat's pricing is generally viewed as fair for its features, with some users finding it expensive, especially considering per-visit pricing. However, many appreciate the cost-effectiveness compared to developing a chat solution in-house or using alternative providers.
Users sentiment
See the CometChat pricing page.
Basic
Includes 25,000 monthly active users and core chat features.
Scale
Offers 50,000 monthly active users, core chat features, and user roles & permissions.
Advanced
Provides 100,000 monthly active users, advanced chat features, white-labeling options, and priority support.
Enterprise
Includes custom pricing, unlimited monthly active users, advanced security features, and dedicated support.
CometChat alternatives
SleekFlow
SleekFlow is growing faster and focuses on streamlining communication across various channels like WhatsApp and Instagram.
minchat
Better suited for smaller companies. CometChat is growing faster and has more momentum. CometChat is better for companies in the software industry.
Gupshup
Better for larger businesses and a wider range of industries. Gupshup is growing slower and users report a confusing interface and slow support.
WATI
More focused on WhatsApp for customer communication. It is growing faster and has better customer ratings.
Ably Realtime
More suitable for smaller companies and has a more positive pricing sentiment.
BotSpace
More focused on WhatsApp-based marketing and sales. It is a much better fit for small to medium businesses. CometChat is growing faster.
CometChat FAQ
What is CometChat and what does CometChat do?
CometChat is a platform that enables businesses to integrate real-time chat features directly into their websites and applications. Its customizable UI kits, robust APIs, and seamless integrations empower businesses to enhance customer service and streamline internal communication.
How does CometChat integrate with other tools?
CometChat integrates with other tools through its API access, allowing for seamless connections with various platforms and systems. This empowers businesses to enhance existing workflows and centralize communication efforts.
What the main competitors of CometChat?
Top CometChat competitors include Sendbird, Stream, and Apphitect, offering robust chat API and SDK solutions for businesses seeking to integrate real-time communication features.
Is CometChat legit?
CometChat is a legitimate cloud-based platform that enables real-time chat integration for websites and apps. Its highly customizable UI kits and robust APIs make it a popular choice. However, some users find its pricing model unfavorable and documentation occasionally unclear.
How much does CometChat cost?
CometChat's pricing includes the Basic plan for $39/month, the Scale plan for $79/month, and the Advanced plan for $199/month. The Enterprise plan has custom pricing, so contact CometChat for a quote.
Is CometChat customer service good?
CometChat receives positive feedback for its customer service, with users praising the responsive and helpful support team. Users mention quick response times and readily available assistance through various channels.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.