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Sendbird description
Sendbird provides tools for businesses to add messaging features directly into their own apps. These features include live chat, voice and video calling, and AI-powered chatbots. Well-known companies, particularly in delivery, social media, and online marketplaces, use Sendbird to manage the high volume of messages within their apps.
Who is Sendbird best for
Sendbird empowers businesses to seamlessly integrate chat, voice, and video into their apps. Users praise its robust features and responsive support. However, some find the pricing model challenging, especially for lower usage. It's best suited for medium to large businesses with high-volume messaging needs.
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Best for medium to large businesses needing scalable chat solutions.
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Ideal for apps with high user interaction volume in various sectors.
Sendbird features
Supported Sendbird enables businesses to send targeted messages through various channels, including SMS and in-app messaging. |
Supported Sendbird provides APIs and SDKs for integrating chat, voice calling, and video calling features directly into applications. |
Supported Sendbird allows the deployment of custom AI chatbots trained on specific data and processes to enhance customer interactions. |
Supported Sendbird offers Calls and Live Streaming APIs to enable interactive experiences within applications. |
Supported Sendbird offers a customizable UI kit with pre-built components and sample apps for various platforms. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Sendbird reviews
We've summarised 74 Sendbird reviews (Sendbird TrustPilot reviews and Sendbird G2 reviews) and summarised the main points below.
- Fast and easy integration with comprehensive SDKs and APIs for various platforms.
- Excellent and responsive customer support and account management.
- Robust chat features and functionality, including moderation tools.
- Reliable platform with minimal reported downtime.
- High pricing model, especially for low usage. Per-user pricing penalizes apps with low chat engagement.
- Lack of granular pricing tiers for smaller startups or businesses with low chat activity.
- Difficulty canceling accounts and unclear billing practices, leading to unexpected charges.
- Limited customization options for the UIkit, requiring workarounds or rebuilding views.
Sendbird pricing
The commentary is based on 20 reviews from Sendbird G2 reviews and Sendbird TrustPilot reviews.
Sendbird's pricing is a common concern. Many reviewers found it expensive, complex, and inflexible, especially for startups. While some appreciated the transparent pricing, others wished for more competitive options and a clearer understanding of the pricing model.
Users sentiment
See the Sendbird pricing page.
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Sendbird has a free plan.
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Sendbird has a free trial.
Experiment with chat, all pro features, no credit card required, community support.
Messaging essentials, basic moderation, ticketed support.
All Starter features plus translation, image moderation, supergroup channel.
All Pro features, data export, dedicated servers, priority support, advanced moderation.
Sendbird alternatives
Sendbird FAQ
Sendbird empowers businesses to integrate chat, video, and voice capabilities directly into their mobile apps and websites. It offers SDKs, APIs, and a UI kit for streamlined implementation. Sendbird is known for its reliable platform and robust features, making it suitable for businesses with high-volume messaging needs.
What is Sendbird and what does Sendbird do?
Sendbird empowers businesses to integrate chat, video, and voice capabilities directly into their mobile apps and websites. It offers SDKs, APIs, and a UI kit for streamlined implementation. Sendbird is known for its reliable platform and robust features, making it suitable for businesses with high-volume messaging needs.
Sendbird integrates with various platforms through comprehensive SDKs and APIs. It offers seamless integration with popular tools and services, enabling businesses to connect their existing workflows and enhance communication capabilities within their applications. This streamlines operations and provides a unified communication experience.
How does Sendbird integrate with other tools?
Sendbird integrates with various platforms through comprehensive SDKs and APIs. It offers seamless integration with popular tools and services, enabling businesses to connect their existing workflows and enhance communication capabilities within their applications. This streamlines operations and provides a unified communication experience.
Top Sendbird competitors include CometChat, Amity Social Cloud, and SignalWire. These alternatives offer similar chat, voice, and video features for in-app communication. Consider exploring these options if Sendbird's pricing or features don't meet your needs.
What the main competitors of Sendbird?
Top Sendbird competitors include CometChat, Amity Social Cloud, and SignalWire. These alternatives offer similar chat, voice, and video features for in-app communication. Consider exploring these options if Sendbird's pricing or features don't meet your needs.
Yes, Sendbird is a legitimate platform used by many well-known companies for in-app messaging. It's known for its robust features and reliable performance, making it a safe and viable option for businesses needing scalable chat solutions. However, research pricing carefully, as costs can be high.
Is Sendbird legit?
Yes, Sendbird is a legitimate platform used by many well-known companies for in-app messaging. It's known for its robust features and reliable performance, making it a safe and viable option for businesses needing scalable chat solutions. However, research pricing carefully, as costs can be high.
Sendbird offers a free trial and a Starter plan at $399/month, a Pro plan at $599/month, both for 5,000 monthly active users. Enterprise pricing is custom. Contact Sendbird for detailed pricing and to determine if the product's pricing is worth it for your needs.
How much does Sendbird cost?
Sendbird offers a free trial and a Starter plan at $399/month, a Pro plan at $599/month, both for 5,000 monthly active users. Enterprise pricing is custom. Contact Sendbird for detailed pricing and to determine if the product's pricing is worth it for your needs.
Sendbird's customer service receives positive feedback, with users highlighting the responsive and helpful support team and account managers. However, some users have mentioned slower than expected response times for simpler issues.
Is Sendbird customer service good?
Sendbird's customer service receives positive feedback, with users highlighting the responsive and helpful support team and account managers. However, some users have mentioned slower than expected response times for simpler issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.