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JivoChat description
JivoChat is a customer communication platform that combines live chat, chatbots, messaging, and social media into a single app. It allows businesses to interact with customers through their preferred channels, whether it be on a website, mobile app, or social media platform. Key features include automated chatbot responses for frequently asked questions, real-time visitor monitoring, and detailed analytics to track team performance and customer satisfaction. JivoChat aims to streamline customer support, improve response times, and increase efficiency for businesses of all sizes.
Who is JivoChat best for
JivoChat is a multi-channel communication platform that streamlines customer support for small to medium-sized businesses. Users praise its ease of use, real-time visitor monitoring, and affordable pricing. However, some users have reported app crashes and inconsistent support. JivoChat offers live chat, chatbots, and messaging across web and mobile platforms.
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Best for small to medium businesses seeking enhanced online customer support, especially in e-commerce.
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Ideal for e-commerce, retail, finance, healthcare, and other customer-centric industries.
JivoChat features
| Supported JivoChat offers real-time live chat, allowing users to engage with website visitors directly. |
| Supported JivoChat offers AI-powered chatbots that automate conversations and provide 24/7 support. |
| Supported JivoChat offers built-in analytics and customizable reports, exportable to Excel or CSV. |
| Supported JivoChat supports messaging across web, mobile, and social media platforms. |
| Supported JivoChat offers a responsive design, adapting to various screen sizes on different devices. |
| Supported JivoChat offers CRM integrations via webhooks and direct integrations with platforms like Zoho, Zapier, and Integrately. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
JivoChat reviews
We've summarised 172 JivoChat reviews (JivoChat Software Advice reviews, JivoChat GetApp reviews, JivoChat TrustPilot reviews, JivoChat Capterra reviews and JivoChat G2 reviews) and summarised the main points below.
- Easy to use and install on websites.
- Real-time visitor monitoring and pre-typing preview.
- Multi-channel integration (website, social media, messaging).
- Affordable pricing, especially the free plan.
- Customizable design and branding options.
- Frequent app crashes and chat loss with no effective support solutions.
- Technical issues with core features like mandatory telephony channel listening.
- Poor customer support responsiveness and lack of helpful solutions.
- Limited functionality and frequent login requirements on the mobile app.
- Inconsistent offline message notifications and unsubscribing issues.
JivoChat pricing
The commentary is based on 14 reviews from JivoChat Capterra reviews and JivoChat G2 reviews.
JivoChat offers a free plan, which many reviewers find valuable. While some consider paid plans expensive for smaller businesses, others praise the affordability and features offered, especially the callback and multiple platform integrations. Several reviewers feel the pricing is justified given the software's value.
Users sentiment
See the JivoChat pricing page.
JivoChat alternatives
IntercomBetter for larger businesses. Has more momentum. More focused on Software, IT & Telecommunications.Read more
TidioMore focused on AI-powered chatbots and automation. Has stronger website traffic growth momentum. Better for Software, IT & Telecommunications and Marketing & Advertising.Read more
Zendesk Support SuiteBetter for enterprise businesses. Has broader industry coverage including Education and Non-profit & Government. Is growing faster in terms of website traffic and employee growth. Offers a self-service portal. Zendesk Support Suite is a JivoChat alternative and competitor.Read more
LiveChatBetter for legal, non-profit, government, and education sectors. Has more momentum based on website traffic and employee growth. More integrations mentioned by users.Read more
OlarkHas slightly better website traffic momentum. Offers co-browsing features. A simpler live chat focused solution.Read more
FrontBetter for email-centric customer service. Geared towards team collaboration with shared inboxes and internal comments. Has more momentum than JivoChat.Read more
JivoChat FAQ
What is JivoChat and what does JivoChat do?
JivoChat is an omnichannel customer communication platform offering live chat, chatbots, and messaging across web, mobile, and social media. It helps businesses streamline customer support, automate responses, and track team performance with built-in analytics. It's ideal for small to medium businesses aiming to improve online customer service and engagement.
How does JivoChat integrate with other tools?
JivoChat integrates with CRM platforms like Zoho and utilizes webhooks for connecting with various other tools. It also offers direct integrations with Zapier and Integrately, expanding its connectivity and automation capabilities.
What the main competitors of JivoChat?
JivoChat alternatives include Front, REVE Chat, Salesforce Service Cloud, Zendesk Support Suite, Tiledesk, and LiveCaller. These competitors offer similar features such as live chat, chatbots, and multi-channel communication tools for enhanced customer engagement.
Is JivoChat legit?
Yes, JivoChat is a legitimate software product. It's a popular platform known for its ease of use and multi-channel integration, though some users have reported issues with app crashes and customer support. Consider exploring reviews for "is JivoChat safe" for more specific user experiences.
How much does JivoChat cost?
JivoChat offers a free plan for up to 5 agents. Paid plans start at $19 per agent per month. No information is available regarding enterprise pricing. Contact JivoChat for detailed pricing information.
Is JivoChat customer service good?
JivoChat's customer service receives mixed reviews. While some users praise the platform's ease of use and multi-channel integration, others express frustration with slow support responses and unresolved technical issues. Some users report excellent experiences, while others find support lacking and unresponsive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.