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LiveChat description
LiveChat is a customer service platform that lets you talk to website visitors in real time using a chat box. This helps you answer questions, solve problems, and even make sales directly on your website. LiveChat offers helpful features like automated greetings for common questions and integrations with popular tools your business might already use. With reporting tools, you can track team performance and customer satisfaction levels. LiveChat is designed to be easy to use for both your team and your customers.
What companies are using LiveChat?
Who is LiveChat best for
LiveChat is a user-friendly platform ideal for small to medium-sized e-commerce businesses seeking to boost sales through real-time customer support. Users praise its seamless integrations and ease of use, while some find the mobile app lacking and pricing a concern. LiveChat offers a 14-day free trial and integrations with popular business tools.
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Best for small to medium-sized businesses.
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Suitable for e-commerce, retail, and other customer-centric industries.
LiveChat features
| Supported LiveChat supports the ability for users to chat with website visitors in real time. |
| Supported LiveChat stores all past conversations including chat dialog, ratings, and visitor information. |
| Supported LiveChat offers customizable reports, data export, and integrations for data-driven decisions. |
| Supported LiveChat supports building contact centers with features like real-time chat, personalization, and analytics. |
| Supported LiveChat integrates with various platforms, enabling data transfer, process automation, and enhanced functionality. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
LiveChat reviews
We've summarised 2349 LiveChat reviews (LiveChat GetApp reviews, LiveChat Software Advice reviews, LiveChat Capterra reviews and LiveChat G2 reviews) and summarised the main points below.
- The possibilities it brings, in terms of integrations.
- Affordable and Reliable.
- The tool is incredibly user-friendly and straightforward to operate.
- LiveChat is so easily integrated into any software we use.
- The mobile app is underwhelming with limited functionality.
- Pricing has recently gone up significantly.
- The cost is far too much for basic level users.
- Ads are annoying though recently they have improved.
LiveChat pricing
The commentary is based on 160 reviews from LiveChat Capterra reviews, LiveChat G2 reviews, LiveChat GetApp reviews and LiveChat Software Advice reviews.
LiveChat's pricing is generally considered fair and affordable for its features, especially for small businesses. However, some users find it expensive compared to competitors, particularly for larger teams or when needing advanced features like chatbots. Several reviews mention the value provided justifies the cost.
Users sentiment
See the LiveChat pricing page.
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LiveChat has a free trial.
Starter
Key features include Text Intelligence, tracking up to 100 visitors, 1 recurring campaign, 60-day chat history, basic widget customization, 24/7/365 support, and 1 user.
Team
Includes all Starter features plus unlimited campaigns, unlimited chat history, full widget customization, basic reporting, and unlimited users.
Business
Includes everything in Team, plus tracking up to 1000 visitors, work scheduler, staffing prediction, on-demand reporting, advanced reporting, agent performance.
Enterprise
Includes all Business plan features, customized tracking limit, dedicated account manager, dedicated onboarding, white label chat widget, software engineer support, single sign-on, HIPAA Compliance, alternative payment terms, and professional services.
LiveChat alternatives
CrispBetter for startups and small to medium-sized businesses. Offers a free plan and per workspace pricing. A LiveChat alternative or competitor focusing on a shared inbox, multi-channel integration, and user segmentation.Read more
IntercomBetter for larger businesses. More AI-focused customer support features. Has less momentum.Read more
Zendesk Support SuiteBetter for enterprise companies prioritizing omnichannel support and robust analytics. A LiveChat alternative, Zendesk supports broader integrations, especially for social media and email. It has a help center and AI-powered automation.Read more
OlarkMore affordable with transparent pricing. Has co-browsing features, but lacks advanced features like smart assign and complex group configurations. A LiveChat alternative.Read more
LiveChat FAQ
What is LiveChat and what does LiveChat do?
LiveChat is a customer service platform enabling real-time website visitor interaction via a chat box. It facilitates answering questions, resolving issues, and boosting sales directly on your website. Features include automated greetings and integrations with popular business tools, plus reporting for performance tracking.
How does LiveChat integrate with other tools?
LiveChat integrates with various platforms, enabling data transfer, process automation, and enhanced functionality. Users appreciate the wide range of integrations, making it easy to connect with other tools they use.
What the main competitors of LiveChat?
LiveChat competitors include Tidio, Front, Truechat, Salesforce Service Cloud, HubSpot Service Hub, and ClickUp. These alternatives offer similar features like live chat, chatbots, and customer support tools, catering to various business needs and budgets.
Is LiveChat legit?
Yes, LiveChat is a legitimate and safe customer service platform. It's known for its user-friendly interface and helpful features like real-time chat and integrations with popular business tools. While some users mention the mobile app's limitations and pricing as drawbacks, many praise its reliability and affordability.
How much does LiveChat cost?
LiveChat's pricing starts at $20 per user per month for the Starter plan. The Team plan is $41 per user per month, while the Business plan costs $59 per user per month. Enterprise plan pricing is custom. A 14-day free trial is available.
Is LiveChat customer service good?
LiveChat receives positive customer service reviews. Users highlight the software's ease of use, quick responses, and helpful support agents. However, some mention occasional delays and unhelpful responses. Overall, LiveChat seems to deliver efficient and satisfactory customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.