Last updated on
Company health
Ratings
Olark description
Olark is a live chat software that lets you add a chat window to your website so your team can answer customer questions in real-time. Olark can also help you create AI-powered chatbots to handle simple queries and gather information. Olark prioritizes accessibility and integrates with many popular business tools. You can try Olark for free or request a personalized demo from their sales team.
What companies are using Olark?
Who is Olark best for
Olark is a live chat software that helps businesses provide real-time customer support. Users love its ease of use and integrations with popular tools. However, some find the mobile app lacking and desire more advanced features. Ideal for SMBs, especially in e-commerce, looking to enhance customer engagement through live chat.
-
Best for small to medium-sized businesses (SMBs).
-
A good fit for businesses in e-commerce, retail, and other customer-facing industries.
Olark features
| Supported Olark supports the ability for users to chat with website visitors in real time. |
| Supported Olark supports co-browsing via the Visitor Cobrowsing PowerUp. |
| Supported Olark offers integrations with various CRM systems like Salesforce, HubSpot, and Nutshell. |
| Supported Olark stores chat transcripts and visitor history for personalized support. |
| Supported Olark offers AI-powered chatbots, especially with the Pro plan. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Olark reviews
We've summarised 699 Olark reviews (Olark GetApp reviews, Olark Software Advice reviews, Olark TrustPilot reviews, Olark Capterra reviews and Olark G2 reviews) and summarised the main points below.
- Easy to use and implement.
- Integrates with many popular business tools like Salesforce.
- Lots of customization options for the chat window.
- Affordable and a good value.
- Mobile app is underwhelming with limited functionality.
- Lack of advanced features like smart assign, complex group configurations & smart bots.
- No mobile app so I can’t be online all the time.
- Limited ability to send files or images to customers.
Olark pricing
The commentary is based on 33 reviews from Olark Capterra reviews and Olark G2 reviews.
Olark is praised for its affordability and cost-effectiveness, especially for small businesses. Users highlight its value for money and reasonable pricing plans. While some find certain features costly, the overall sentiment leans towards positive regarding its pricing.
See the Olark pricing page.
-
Olark has a free plan.
-
Olark has a free trial.
Standard
Includes customizable chatbox, advanced reporting, agent groups, targeted chat, basic integrations, comprehensive security, email and chat support, built in WCAG 2.1 AA accessibility certification.
Pro
Includes all Standard features plus powerful chatbots, AI & automation, all Powerups, dedicated account manager, live training, professional services including legal and procurement, video chat, SMS, custom chat routing, first priority support.
Olark alternatives
WordPress.orgBetter for users who want a free, open-source platform. Requires more technical expertise and self-management. Lacks built-in live chat features, relying on third-party integrations. A good WordPress.org alternative for those seeking basic websites.Read more
LiveChatBetter for larger businesses and has more momentum. A strong LiveChat alternative for those seeking broader industry applicability.Read more
FreshChatBetter for messaging across multiple channels and has a free plan. It is growing faster than Olark. Users love the user-friendly interface and integrations but dislike difficulty personalizing chatbots. A strong Olark competitor for small to medium businesses, especially e-commerce.Read more
HubSpot Marketing HubBetter for larger businesses focused on inbound marketing and lead generation. Provides more comprehensive marketing tools beyond live chat, including email marketing and SEO. Has more momentum in employee growth. A popular Olark alternative and HubSpot competitor.Read more
SlackBetter for internal team communication and project management. A strong Slack alternative for those focused on customer support.Read more
Olark FAQ
What is Olark and what does Olark do?
Olark is live chat software that allows businesses to engage website visitors in real-time conversations. It offers AI-powered chatbots, CRM integrations, and customizable chat windows. Olark is user-friendly and integrates with popular business tools, making it a valuable asset for enhancing customer support and engagement.
How does Olark integrate with other tools?
Olark integrates with numerous popular business tools, including Salesforce, HubSpot, and other CRM platforms. This allows for streamlined workflows and consolidated customer data. It also offers various other integrations to enhance functionality and improve the customer experience.
What the main competitors of Olark?
Top alternatives to Olark include Intercom, Zendesk Support Suite, Chatify, and Front. These platforms offer similar live chat functionality with varying features like AI chatbots, shared inboxes, and CRM integrations. Consider exploring these options if you're looking for a different live chat solution.
Is Olark legit?
Yes, Olark is a legitimate live chat software provider. It's known for its ease of use and integrations with popular business tools. While the mobile app has limitations, many users find Olark affordable and appreciate its customization options.
How much does Olark cost?
Olark's Standard plan is $29 per seat/month. Their Pro plan offers custom pricing. They also offer add-on PowerUps with pricing between $29 and $99 per month. A 14-day free trial is available.
Is Olark customer service good?
Olark receives positive feedback for its ease of use, helpful customer support, and practical features like surveys and the chatbot. Some users mention occasional disconnections and a desire for more advanced settings.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.