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FreshChat description
Freshchat is a customer messaging platform designed for businesses of all sizes. It allows you to communicate with customers across multiple channels like your website, email, social media, and messaging apps all from one platform. Freshchat offers AI-powered chatbots to automate simple customer interactions and provide 24/7 support. It provides a history of customer conversations and important information to help your team provide quick and personalized customer service.
Who is FreshChat best for
Freshchat is a great option for small to medium businesses, especially in e-commerce, retail, and software, that are looking for an easy-to-use chat solution.
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Freshchat is a good fit for small to medium businesses.
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It is ideal for e-commerce businesses but also suitable for companies in retail and software.
FreshChat features
| Supported Freshchat enables real-time communication with website visitors. |
| Supported Freshchat allows creating and using canned responses. |
| Supported Freshchat supports instant notifications for messages and updates. |
| Supported Freshchat offers AI-powered chatbots to automate conversations and provide instant responses. |
| Supported Freshchat stores customer interaction history for personalized support. |
| Supported FreshChat offers dashboards to monitor agent activity and chat volume. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
FreshChat pricing
The commentary is based on 55 reviews from FreshChat Capterra reviews and FreshChat G2 reviews.
FreshChat's pricing receives mixed reviews, with users praising the value of the free plan and affordable paid tiers, while some note that advanced features require higher-priced plans, making it less ideal for businesses seeking extensive functionality.
Users sentiment
See the FreshChat pricing page.
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FreshChat has a free plan.
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FreshChat has a free trial.
Free
Shared inbox, team collaboration via threads, and an integrated knowledge base for seamless and efficient customer service.
Growth
Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management.
Pro
Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms.
Enterprise
Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more
FreshChat alternatives
Front
Better for larger companies and has more momentum. Wider industry application. Offers more robust customer service.
Userlike
Better suited for a wider range of industries.
Salesforce Service Cloud
Better for larger businesses and has a more established market presence, though it is not growing as fast.
ClickUp
ClickUp is a better ClickUp alternative for users who need a more robust project management solution. It has a wider range of features and is more customizable. ClickUp is growing faster and is more affordable.
HubSpot Service Hub
Better for a wider range of industries. It has more momentum. Users praise its organization and user-friendliness.
Tiledesk
Better for Finance, Banking & Insurance, Education, and Marketing & Advertising. More positive pricing sentiment.
FreshChat FAQ
What is FreshChat and what does FreshChat do?
FreshChat is a customer messaging software that helps businesses communicate with customers across various channels like websites and social media. It offers live chat, AI-powered chatbots for automated responses, and a unified customer history for personalized service. FreshChat is ideal for businesses seeking streamlined customer communication and engagement.
How does FreshChat integrate with other tools?
FreshChat offers robust product integrations, connecting with popular tools like Slack, HubSpot, Salesforce, and Google Analytics. This allows businesses to streamline workflows, centralize customer data, and improve efficiency in managing customer interactions.
What the main competitors of FreshChat?
FreshChat competitors include Intercom, Zendesk Chat, Drift, Tidio, and LiveChat. These alternatives offer similar features such as live chat, chatbots, and integrations with other business tools.
Is FreshChat legit?
FreshChat is a safe and legitimate customer messaging platform. It's used by many businesses, especially in e-commerce, to enhance their customer support with features like live chat and AI chatbots. However, some users find the chatbot personalization and pricing less than ideal.
How much does FreshChat cost?
FreshChat offers a free plan and three paid plans: Growth for $15 per agent/month, Pro for $49 per agent/month, and Enterprise for $79 per agent/month. All paid plans are billed annually. There are also additional paid add-ons like Freddy AI.
Is FreshChat customer service good?
Based on the reviews, FreshChat's customer service receives mixed feedback. While many users highlight the positive and helpful interactions with the customer success managers, some have experienced slow response times and difficulty getting complex issues resolved.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.