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Zendesk Sell description
Zendesk Sell is a customer relationship management (CRM) tool designed to help sales teams close more deals. It offers a range of features including contact management, pipeline visualization, sales forecasting, and reporting. Zendesk Sell aims to simplify sales processes, increase productivity, and provide a complete view of customer interactions. It integrates with other Zendesk products and third-party applications. Zendesk Sell is suitable for small to enterprise-level businesses looking for an intuitive and comprehensive sales solution.
Who is Zendesk Sell best for
Zendesk Sell is a popular CRM known for its user-friendly interface and robust mobile app. However, users often express concerns about its complex integrations, poor search functionality, and slow customer support. If you prioritize ease of use and mobile accessibility, Zendesk Sell could be a good fit. However, if seamless integrations and responsive support are critical to your business, you might want to consider alternatives.
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Zendesk Sell is a good fit for small, mid-sized and large businesses.
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Zendesk Sell is a good fit for a wide range of industries, including Healthcare, Finance, Retail, and Technology.
Zendesk Sell features
| Supported Zendesk Sell offers a Kanban board view for visualizing the sales pipeline, enabling users to monitor deal progress effectively. |
| Supported Zendesk Sell allows managing accounts with associated contacts, deals, and activities. |
| Supported Zendesk Sell satisfies the requirement for sales performance reports, including pipeline health, win rates, and sales cycle length analysis. |
| Supported Zendesk Sell supports automatic lead routing based on predefined criteria through distribution pools and integrations. You can route leads based on factors like company size, industry, or geography by setting up distribution pools or using manual assignments. It also offers lead scoring to prioritize leads, which can be used with distribution pools to ensure high-quality leads are directed to the right sales representatives. |
| Supported Zendesk Sell provides substantial functionality on its mobile app. |
| Supported Zendesk Sell allows creating targeted lists based on contact attributes for outreach. |
| Supported Zendesk Sell supports sales forecasting based on deal value, stage, and historical win rates. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Zendesk Sell reviews
We've summarised 486 Zendesk Sell reviews (Zendesk Sell G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface.
- Mobile app is well-designed and functional.
- Phone integration and call recording features are useful.
- Robust features for lead and deal management, with useful automation capabilities.
- Integration with other systems is complicated.
- Search functionality is terrible.
- The user experience is clunky and needs a complete rebuild.
- Customer support response times can be slow, with delays up to several months.
Zendesk Sell pricing
The commentary is based on 26 reviews from Zendesk Sell G2 reviews.
Zendesk Sell's pricing structure, while offering various plans, is a point of contention in reviews. Some users find it expensive, especially for smaller businesses, highlighting the need to upgrade for advanced features and integrations.
Users sentiment
See the Zendesk Sell pricing page.
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Zendesk Sell has a free trial.
Sell Team
Includes Customizable sales pipeline (up to 2), Email and calendar integrations, Task and appointment setting, Call tracking and recording, and text messages, Pre-built sales dashboards, Robust APIs—core.
Sell Growth
Includes all Sell Team features plus Customizable sales pipeline (up to 10), Robust APIs—core + premium, Product and price book, Advanced and custom sales reports, Sales forecasting and goals tracking, Prospecting and enrichment credits.
Sell Professional
Includes all Sell Growth features plus Customizable sales pipeline (up to 20), Lead and deal scoring, Task automation, Advanced roles and permissions, Company hierarchy.
Zendesk Sell Enterprise
This plan offers customization to fit business needs with added customization, unlimited pipelines and sequences.
Zendesk Sell alternatives
HubSpot Sales Hub
Better for mid-sized businesses wanting streamlined sales processes.
Zendesk Support Suite
Better for providing customer support across various channels. More suitable for businesses focused on customer service efficiency and automation.
Pipedrive
More suitable for small businesses. It's growing faster and boasts higher user ratings on several platforms. Users praise its intuitive design and email management capabilities but point out limitations in mobile functionality and third-party integrations.
Intercom
More focused on customer support automation and AI. It's known for its user-friendly interface and seamless integrations. However, some users find its pricing high and dislike the mobile app's limited functionality.
Salesloft
Better for larger businesses and has more momentum. It's a good fit for the software and IT industries. Users praise the "Rhythm" feature and LinkedIn integration. However, users find its mobile app lacking.
Close
It's growing faster and has better customer service. It's a better fit for companies focused on Manufacturing, Legal, Non-profit & Government. However, it may not be suitable for those in the Hospitality & Tourism and Energy & Utilities industries.
Zendesk Sell FAQ
What is Zendesk Sell and what does Zendesk Sell do?
Zendesk Sell is a cloud-based CRM platform that helps sales teams manage contacts, track deals, and improve their sales processes. It offers features such as lead management, sales forecasting, and pipeline visualization. Zendesk Sell is suitable for businesses of all sizes that need a user-friendly and comprehensive sales solution.
How does Zendesk Sell integrate with other tools?
Zendesk Sell integrates with various tools, including Mailchimp, Pandadoc, and Zapier. It also integrates with other Zendesk products, expanding its functionality and enabling a more comprehensive business solution.
What the main competitors of Zendesk Sell?
Zendesk Sell competitors include CRM solutions like HubSpot Sales Hub, Pipedrive, and Close. Other alternatives are Zendesk Support Suite, Intercom, and Salesloft, which provide functionalities for sales and customer support.
Is Zendesk Sell legit?
Yes, Zendesk Sell is a legitimate CRM tool offered by Zendesk, a reputable company known for its customer support software. Zendesk Sell is a safe and reliable choice for businesses seeking to enhance their sales processes.
How much does Zendesk Sell cost?
Zendesk Sell's pricing starts at $228 per month for the Team plan. They offer various pricing plans to suit different business needs, including Growth at $660 per month and Professional at $1380 per month. The Enterprise plan has custom pricing for larger businesses.
Is Zendesk Sell customer service good?
Based on the reviews, Zendesk Sell's customer service receives mixed feedback. While some users praise the helpfulness and responsiveness of their representatives, others express frustration with slow response times and unresolved issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.