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Gorgias description
Gorgias is a customer service platform designed for online stores. It brings all customer support channels together in one place, like email, live chat, and social media. Gorgias offers automation tools and AI to handle simple tasks, allowing your team to focus on complex issues. It integrates with popular ecommerce platforms like Shopify and provides data to help improve your customer support and sales.
Who is Gorgias best for
Gorgias is a great option for online stores seeking to enhance their customer support operations. Users praise its user-friendly interface, efficient automation tools for handling common inquiries, and seamless integration with Shopify. While some users find the pricing to be on the higher side, many appreciate the comprehensive features and time-saving benefits that Gorgias offers.
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Gorgias is a great fit for small to medium-sized businesses (SMBs) looking to level up their customer support.
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Gorgias is a perfect fit for retail and consumer goods companies, and a good option for businesses in manufacturing, hospitality, transportation, or similar industries.
Gorgias features
| Supported Gorgias supports live chat, enabling users to chat with website visitors in real time. |
| Supported Gorgias supports e-commerce system integration to manage customer orders and transactions through its integrations with platforms like Shopify, BigCommerce, and Magento. |
| Supported Gorgias supports creating and saving canned responses called "Macros". |
| Supported Gorgias supports automated routing based on various criteria. |
| Supported Gorgias offers AI-powered chatbots that automate conversations and provide instant responses. |
| Supported Gorgias provides unified customer interactions across multiple channels. |
| Supported Gorgias offers a help desk with ticket creation, automation, and reporting. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Gorgias reviews
We've summarised 629 Gorgias reviews (Gorgias GetApp reviews, Gorgias TrustPilot reviews, Gorgias Capterra reviews and Gorgias G2 reviews) and summarised the main points below.
- Excellent Shopify integration; order details are pulled in automatically
- Helpful macros for automating repetitive tasks
- Easy to use and learn
- Brings all customer support channels together in one place
- High pricing compared to competitors
- Customer support is not very helpful
- Limited CRM functionality - cannot add notes to customer profiles without creating a new ticket
- Occasional system outages disrupt workflow
Gorgias pricing
The commentary is based on 16 reviews from Gorgias Capterra reviews and Gorgias G2 reviews.
Gorgias is praised for its robust features and Shopify integration, but some users find the pricing, particularly for automation add-ons, to be expensive compared to competitors, especially for startups and smaller businesses.
Users sentiment
See the Gorgias pricing page.
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Gorgias has a free trial.
Starter
Includes 50 billable tickets monthly, limited integrations, and email support. Suitable for small businesses starting with basic customer support.
Basic
Includes 300 billable tickets monthly, up to 150 integrations, and email and live chat support. Designed for growing businesses needing a more comprehensive solution.
Pro
Includes 2,000 billable tickets monthly, up to 150 integrations, and email and live chat support. Ideal for businesses scaling their customer support operations.
Advanced
Includes 5,000 billable tickets monthly, up to 150 integrations, and email and live chat support. Designed for larger businesses with higher support volume.
Enterprise
Offers custom billable tickets, custom integrations, and dedicated support. Tailored for enterprises with specific needs and high support demands.
Gorgias alternatives
HubSpot Service Hub
Better suited for a wider range of industries.
Tidio
More suitable for small and medium businesses. It has more momentum. A better option if you need a chatbot. Offers greater ease of implementation.
Willdesk
Willdesk is a better fit for smaller e-commerce businesses and has more momentum.
Notion
Better for broader business needs including task management and note-taking. It has significantly more momentum and a more extensive user base. More versatile for various industries but lacks specialized e-commerce features.
Pylon
More suitable for B2B companies. It is growing faster and has more positive pricing sentiment.
Front
Better suited for a wider range of industries. It's growing faster both in terms of website traffic and employee base. More focused on team collaboration and email management.
Gorgias FAQ
What is Gorgias and what does Gorgias do?
Gorgias is a helpdesk for ecommerce businesses that enables customer support teams to manage conversations across multiple channels like email, live chat, and social media from one platform. Its automation and AI features streamline workflows and boost agent productivity.
How does Gorgias integrate with other tools?
Gorgias integrates with popular ecommerce platforms like Shopify, BigCommerce, and Magento. This allows businesses to manage customer orders, transactions, and support interactions seamlessly from a central location.
What the main competitors of Gorgias?
Gorgias' main competitors include helpdesk solutions like Zendesk, Freshdesk, and Intercom. Live chat focused tools such as LiveChat and Olark are also alternatives to Gorgias.
Is Gorgias legit?
Gorgias is a legitimate and popular customer service platform. It has many positive reviews online and is known for its robust features and integrations. However, some users mention high pricing and occasional system outages.
How much does Gorgias cost?
Gorgias's pricing is tiered, starting at $10 per month for the Starter plan and going up to $900 per month for the Advanced plan. Enterprise businesses with high support demands can contact Gorgias for custom pricing.
Is Gorgias customer service good?
Based on user reviews, Gorgias' customer service receives mixed feedback. While some users praise the helpfulness and knowledge of the support team, others express frustration with unhelpful automated responses and difficulties getting issues resolved.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.