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Tidio description
Tidio is a customer service platform designed for small and medium businesses. It uses AI-powered chatbots to automate conversations, answer questions, and offer support to website visitors 24/7. This can help your team manage a high volume of inquiries, potentially reducing response times and increasing customer satisfaction. Tidio also offers live chat, allowing for real-time interaction with customers when needed. Key features include website visitor tracking, customizable automated messages, and integration with popular business tools like Shopify and Mailchimp.
Who is Tidio best for
The ideal customer for Tidio is a small to medium-sized business (SMB) that wants to automate customer interactions to improve efficiency. This is especially true for e-commerce businesses that use Shopify, as Tidio seamlessly integrates with the popular platform. Users appreciate Tidio’s ease of setup, intuitive interface, and effective chatbots, highlighting its ability to provide real-time visitor insights and proactive customer engagement.
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Tidio is a good fit for small to medium-sized businesses.
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The platform is well-suited for businesses in the e-commerce, software, and marketing & advertising industries.
Tidio features
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Tidio reviews
We've summarised 1531 Tidio reviews (Tidio TrustPilot reviews and Tidio G2 reviews) and summarised the main points below.
- Easy setup and intuitive interface
- Chatbots are effective at automating customer interactions
- Seamless integration with Shopify and other platforms
- Provides real-time visitor insights and the ability to proactively engage with customers
- Limited customization options for the chat widget
- The free plan limitations can feel restrictive for growing businesses
- It can be difficult to keep track of conversations and missed messages can occur
- Some users have reported issues with the mobile app logging them out unexpectedly
Tidio pricing
The commentary is based on 220 reviews from Tidio G2 reviews and Tidio TrustPilot reviews.
Tidio offers a generous free plan, making it appealing for small businesses. While users praise its affordability, some find the paid plans restrictive regarding chat limits and operator seats, leading to uncertainty about the best package for their needs. Despite the occasional pricing concerns, Tidio is generally viewed as a cost-effective solution.
Users sentiment
See the Tidio pricing page.
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Tidio has a free plan.
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Tidio has a free trial.
Free
Includes 50 handled conversations monthly, basic analytics, live visitors list, operating hours, live chat support, 50 one-time Lyro AI conversations, and 100 Flows visitors monthly.
Starter
Includes 100 handled conversations monthly, basic analytics, live visitors list, operating hours, live chat support, 50 one-time Lyro AI conversations, and 100 Flows visitors monthly.
Growth
Includes up to 2,000 handled conversations monthly, advanced analytics, power features, optional no-branding add-on, permissions, same AI & automation limits.
Plus
Includes custom conversation quotas, dedicated Success Manager, custom branding, multisite support, departments, multilanguage, open API, up to 5,000 Lyro AI conversations and custom Flows visitors.
Premium
Includes unlimited conversations, 50% guaranteed Lyro AI resolution rate, priority support, super admin role, analysis & monitoring, managed Lyro service, up to 10,000 Lyro AI conversations and custom Flows visitors.
Tidio alternatives
Drift
It's a much better fit for Enterprise customers and has more momentum. More focused on sales and marketing automation.
Chameleon
Better for larger companies and those in finance, e-commerce, or real estate. It's geared towards improving user onboarding and adoption, not customer service.
Intercom
Better suited for larger businesses. More widely applicable across different industries.
Desku.io
Better value for the money and has more affordable pricing.
Zowie
More focused on e-commerce and has significantly more momentum. It also has a more positive pricing sentiment. However, it is a much worse fit for Enterprise customers.
Tiledesk
Better for larger businesses and boasts positive pricing sentiment. It offers broader industry coverage, particularly in Finance and Retail. Tiledesk is also praised for its generous free plan and seamless integration with popular messaging apps.
Tidio FAQ
What is Tidio and what does Tidio do?
Tidio is a customer service platform that leverages AI chatbots to automate conversations and provide 24/7 support to website visitors. Its features include live chat, canned responses, and integration with popular business tools. Tidio is a good option for small and medium businesses looking to enhance their customer support efficiency.
How does Tidio integrate with other tools?
Tidio offers seamless integrations with popular platforms like Shopify, WordPress, and Zapier. This allows for streamlined workflows and data synchronization with your existing business tools.
What the main competitors of Tidio?
Tidio's main competitors include Intercom, Drift, and Zendesk. These platforms offer similar features like live chat, chatbots, and customer support automation, catering to businesses of various sizes and industries.
Is Tidio legit?
Tidio is a legitimate customer service platform. It has generally positive reviews from users, who find its chatbot feature effective for automating customer interactions. However, some users have noted limitations with customization and the free plan.
How much does Tidio cost?
Tidio offers a free plan with limited features. Paid plans start at $29 per month and offer features like more conversations, analytics and automation. A premium plan with custom pricing is available for enterprises.
Is Tidio customer service good?
Based on the reviews, Tidio is generally perceived as having good customer service. Users praise the responsiveness, professionalism, and helpfulness of the support team. However, some users have experienced inconsistent support quality or difficulty getting timely assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.