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Userlike description
Userlike is a customer messaging platform that lets businesses manage communications from various channels like website chat, WhatsApp, and Facebook Messenger, all within a single inbox. It offers tools for both live chat and automated support, including AI-powered chatbots that can answer questions and provide information to customers. Userlike is designed to be scalable for businesses of all sizes and prioritizes data security with GDPR-compliant practices.
Who is Userlike best for
Userlike is a great option for businesses seeking an omnichannel messaging platform. Users praise its intuitive interface and integrations, especially for e-commerce. However, some find the pricing jump between free and paid plans steep. It's best for companies prioritizing unified communication and customer engagement.
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Best for small, medium, and large businesses.
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Ideal for e-commerce, retail, and other customer-facing industries.
Userlike features
| Supported Userlike stores chat history and uses it for personalized support and routing. |
| Supported Userlike offers AI-powered chatbots that automate conversations and learn over time. |
| Supported Userlike offers a unified platform to manage email, chat, social media, and SMS messages. |
| Supported Userlike offers real-time live chat to engage with website visitors. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Ease of Implementation
Userlike reviews
We've summarised 1074 Userlike reviews (Userlike GetApp reviews, Userlike Software Advice reviews, Userlike Capterra reviews and Userlike G2 reviews) and summarised the main points below.
- User-friendly interface for both operators and website visitors.
- Easy integration with various website platforms, including WordPress and Shopify.
- Helpful tutorials and responsive customer support.
- Unified messaging feature allows managing multiple channels like WhatsApp and Facebook Messenger in one inbox.
- The steep jump in pricing between the free and paid plans is a major drawback for smaller businesses.
- Limited customization options for the chat widget, especially in the free version.
- Occasional bugs and session issues where chats disconnect or restart unexpectedly.
- Lack of a mobile app, making it difficult to manage chats on the go.
Userlike pricing
The commentary is based on 68 reviews from Userlike Capterra reviews, Userlike G2 reviews, Userlike GetApp reviews and Userlike Software Advice reviews.
Userlike's pricing receives mixed reviews. While many appreciate the free version and competitive pricing for paid plans, some find Userlike expensive, especially for small businesses or non-profits. Others wish for a wider range of pricing tiers between free and team plans.
Users sentiment
Userlike alternatives
FreshChatFreshChat is growing faster than Userlike and has broader industry coverage. It offers a free plan, unlike Userlike. Users praise FreshChat's user-friendly interface, easy integrations, and helpful canned responses. However, some dislike its chatbot personalization and mobile app. A Userlike alternative and competitor.Read more
Salesforce Service CloudBetter fit for larger enterprises needing robust CRM and helpdesk integrations. A Userlike alternative with website traffic growth momentum.Read more
ConfluenceBetter for project documentation and team collaboration. A Userlike alternative geared towards internal knowledge sharing rather than external customer communication.Read more
FrontBetter for email management and team collaboration. Has stronger momentum based on employee and website traffic growth. A Userlike alternative and competitor.Read more
respond.ioBetter for sales and marketing teams. Has more momentum. A Userlike competitor and alternative.Read more
Chat BreezesBetter for social commerce on platforms like Instagram and Facebook. A Userlike alternative focused on converting social media engagement into sales. More cost-effective for managing social commerce interactions.Read more
Userlike FAQ
What is Userlike and what does Userlike do?
Userlike is a customer messaging platform that consolidates communication channels like website chat, WhatsApp, and Facebook Messenger into a single inbox. It offers live chat, AI-powered chatbots, and automation tools for businesses of all sizes, prioritizing scalable and secure messaging.
How does Userlike integrate with other tools?
Userlike integrates with various platforms, including CRM, marketing automation, and e-commerce tools. Popular integrations include Slack, Zapier, Shopify, and Pipedrive, enabling streamlined workflows and data synchronization. It also supports website integration through various methods.
What the main competitors of Userlike?
Top Userlike alternatives include Freshchat, Front, respond.io, and HubSpot Service Hub. These platforms offer similar features like omnichannel messaging, chatbots, and shared inboxes. Salesforce Service Cloud and ClickUp are also options, though geared towards broader business needs beyond messaging.
Is Userlike legit?
Yes, Userlike is a legitimate customer messaging platform. It's generally well-regarded for its user-friendly interface and omnichannel communication features. However, potential users should be aware of the pricing structure and limited customization options.
How much does Userlike cost?
I couldn't find pricing details for Userlike. For the most current pricing information, it's best to check their official website or contact their sales team.
Is Userlike customer service good?
Userlike's customer service receives mixed reviews. Many users praise the helpful tutorials and quick responses from the support team. However, some experienced delays and difficulty resolving complex integration issues. The readily available support, especially for a free service, is frequently highlighted as a positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.