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respond.io

Last updated on

Company health

Employee growth
9% increase in the last year
Financing
June 2022 - $9M

Reviews

G2
4.8/5
(195)
Capterra
4.2/5
(12)
TrustPilot
2.5/5
(6)

respond.io description

Respond.io is a software platform that helps businesses manage customer communications from multiple channels like WhatsApp, Facebook Messenger, and email, all within a single interface. It offers tools to automate conversations, manage customer interactions efficiently with a team, and provides analytics on team performance and customer behavior. Respond.io is geared towards sales and marketing teams in businesses of all sizes and focuses on improving customer engagement and driving sales through personalized, automated messaging.


Who is respond.io best for

Respond.io is perfect for sales and marketing teams of all sizes who want to automate customer interactions and increase sales through messaging. Users rave about the intuitive interface and powerful workflows, enabling efficient management of customer journeys. Although some users point out occasional glitches and a learning curve with the workflow builder, Respond.io's commitment to continuous improvement makes it a strong contender.

  • Respond.io is a good fit for businesses of all sizes.

  • It is ideal for industries like E-commerce, Real Estate, Media & Entertainment, and Software & IT.


respond.io features

Type in the name of the feature or in your own words tell us what you need
Supported

Respond.io provides this functionality through message templates and automation.

Supported

Respond.io allows real time chat with website visitors via its chat widget.

Supported

Respond.io integrates with email, social media and custom channels.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Strongly positive
+0.88

Ease of Use

Strongly positive
+0.88

Reliability and Performance

Rather positive
+0.44

Ease of Implementation

Rather positive
+0.54

respond.io reviews

We've summarised 213 respond.io reviews (respond.io TrustPilot reviews, respond.io Capterra reviews and respond.io G2 reviews) and summarised the main points below.

Pros of respond.io
  • Highly praised for its excellent, responsive, and multi-lingual customer support.
  • User-friendly interface that is easy to navigate and adapt to.
  • Workflows are a highlight, enabling automation and visual representation of customer journeys.
  • Appreciated for its continuous improvement, with regular updates and new feature releases.
Cons of respond.io
  • Occasional glitches and bugs reported by users.
  • Mobile app experience could be improved for better functionality and reliability.
  • Workflow builder, while generally praised, can be perceived as complex by some users, leading to a learning curve.
  • Some users desire more customization options for website chat widgets.

respond.io pricing

The commentary is based on 31 reviews from respond.io G2 reviews and respond.io TrustPilot reviews.

Respond.io generally receives positive feedback for its value, with users highlighting its robust features and ease of use. Some users find the pricing structure to be a bit complex and expensive, particularly for smaller businesses or those with limited budgets. However, many users feel that the platform's comprehensive features and reliable performance justify the cost.

Users sentiment

Neutral
-0.11

See the respond.io pricing page.

  • respond.io has a free trial.

Starter

$79/month

Team & Custom Inboxes, Mobile App, Respond Al: Al Prompt, Respond Al: Al Assist, Basic reports, Two-Factor Authentication (2FA), Growth Widgets, Data Export, Voice Calls

Growth

$159/month

Everything in Starter, Plus: Broadcasts, Workflows, Respond Al: Al Agent

Advanced

$279/month

Everything in Growth, Plus: Mask Phone Number & Email Address, Multiple Workspaces, HTTP Requests in Workflows, Incoming & Outgoing Webhooks, Single Sign-On (SSO), Custom Channels, Voice Calls

Enterprise

Custom

Unlimited Users, Custom Monthly Active Contacts


respond.io alternatives

  • Logo of HubSpot Service Hub
    HubSpot Service Hub
    Better suited for larger companies and has a broader industry appeal.
  • Logo of ClickUp
    ClickUp
    Better for larger companies. A better option if you need a comprehensive work management platform rather than just a customer communication tool. ClickUp is also more widely recognized with significantly more reviews across platforms.
  • Logo of Salesforce Service Cloud
    Salesforce Service Cloud
    Better for larger enterprises. More comprehensive industry coverage. Provides a wider range of features for customer support and engagement.

  • respond.io FAQ


    Reviewed by

    MK
    Michal Kaczor
    CEO at Gralio

    Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

    TT
    Tymon Terlikiewicz
    CTO at Gralio

    Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.