Respond.io is a software platform that helps businesses manage customer communications from multiple channels like WhatsApp, Facebook Messenger, and email, all within a single interface. It offers tools to automate conversations, manage customer interactions efficiently with a team, and provides analytics on team performance and customer behavior. Respond.io is geared towards sales and marketing teams in businesses of all sizes and focuses on improving customer engagement and driving sales through personalized, automated messaging.
Who is respond.io best for
Respond.io is perfect for sales and marketing teams of all sizes who want to automate customer interactions and increase sales through messaging. Users rave about the intuitive interface and powerful workflows, enabling efficient management of customer journeys. Although some users point out occasional glitches and a learning curve with the workflow builder, Respond.io's commitment to continuous improvement makes it a strong contender.
Respond.io is a good fit for businesses of all sizes.
It is ideal for industries like E-commerce, Real Estate, Media & Entertainment, and Software & IT.
respond.io features
Type in the name of the feature or in your own words tell us what you need
Supported
Respond.io provides this functionality through message templates and automation.
Supported
Respond.io allows real time chat with website visitors via its chat widget.
Supported
Respond.io integrates with email, social media and custom channels.
Qualities
We evaluate the sentiment that users express about non-functional aspects of the
software
Customer Service
Strongly positive
+0.88
Ease of Use
Strongly positive
+0.88
Reliability and Performance
Rather positive
+0.44
Ease of Implementation
Rather positive
+0.54
respond.io reviews
We've summarised 213 respond.io reviews (respond.io TrustPilot reviews, respond.io Capterra reviews and respond.io G2 reviews) and
summarised the main points below.
Pros of respond.io
Highly praised for its excellent, responsive, and multi-lingual customer support.
User-friendly interface that is easy to navigate and adapt to.
Workflows are a highlight, enabling automation and visual representation of customer journeys.
Appreciated for its continuous improvement, with regular updates and new feature releases.
Cons of respond.io
Occasional glitches and bugs reported by users.
Mobile app experience could be improved for better functionality and reliability.
Workflow builder, while generally praised, can be perceived as complex by some users, leading to a learning curve.
Some users desire more customization options for website chat widgets.
respond.io pricing
The commentary is based on 31 reviews from respond.io G2 reviews and respond.io TrustPilot reviews.
Respond.io generally receives positive feedback for its value, with users highlighting its robust features and ease of use. Some users find the pricing structure to be a bit complex and expensive, particularly for smaller businesses or those with limited budgets. However, many users feel that the platform's comprehensive features and reliable performance justify the cost.
Team & Custom Inboxes, Mobile App, Respond Al: Al Prompt, Respond Al: Al Assist, Basic reports, Two-Factor Authentication (2FA), Growth Widgets, Data Export, Voice Calls
Growth
$159/month
Everything in Starter, Plus: Broadcasts, Workflows, Respond Al: Al Agent
Advanced
$279/month
Everything in Growth, Plus: Mask Phone Number & Email Address, Multiple Workspaces, HTTP Requests in Workflows, Incoming & Outgoing Webhooks, Single Sign-On (SSO), Custom Channels, Voice Calls
More focused on e-commerce and caters to businesses heavily reliant on WhatsApp, Instagram, and Facebook for sales. It is a better fit for small to medium businesses. However, it has less momentum.
More suitable for SaaS companies looking to integrate customer feedback into product development. It has a stronger focus on AI and data analysis to streamline workflows and has more momentum.
Respond.io is a business messaging platform that streamlines customer communication across various channels like WhatsApp, Facebook Messenger, and web chat. It allows businesses to automate conversations, manage customer interactions, and track team performance, ultimately boosting customer engagement and driving sales.
How does respond.io integrate with other tools?
How does respond.io integrate with other tools?
Respond.io offers robust product integrations, connecting seamlessly with popular tools like WhatsApp, Facebook Messenger, email, and various other business applications through its API and webhooks.
What the main competitors of respond.io?
What the main competitors of respond.io?
Respond.io's main competitors include Front, Spur, and HubSpot Service Hub. These platforms offer similar features for managing customer communications across multiple channels, automating workflows, and providing customer support.
Is respond.io legit?
Is respond.io legit?
Respond.io is a legitimate platform. It enjoys positive reviews for its features and customer support, indicating its reliability for businesses seeking to streamline communication. However, researching and comparing it with alternatives is always recommended to ensure it aligns with your specific needs.
How much does respond.io cost?
How much does respond.io cost?
Respond.io offers paid plans starting at $79 per month for the Starter plan, $159 per month for the Growth plan, and $279 per month for the Advanced plan. The Enterprise plan has custom pricing based on your needs.
Is respond.io customer service good?
Is respond.io customer service good?
Respond.io generally receives positive feedback for its customer service. Users highlight the quick response times and helpfulness of the support team, particularly praising their multilingual capabilities. However, some users have mentioned that wait times can be longer outside of business hours.
Reviewed by
MK
Michal Kaczor
CEO at Gralio
Michal has worked at startups for many years and writes about topics relating to software selection and IT
management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs
of any business and find solutions to its problems.
TT
Tymon Terlikiewicz
CTO at Gralio
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech
department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX,
HR, Payroll, Marketing automation and various developer tools.